Nursing Communication Skills

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Questions and Answers

What is the definition of confidentiality in healthcare?

  • Sharing information with healthcare professionals
  • Keeping information private (correct)
  • Sharing patient information with family members
  • Recording patient data accurately

What is a characteristic of accurate documentation?

  • Recording observations taken by other healthcare professionals
  • Omitting dates and times from records
  • Using illegible handwriting
  • Only charting observations taken by you (correct)

What is the primary purpose of written communication in healthcare?

  • To ensure reimbursement for services
  • To provide a permanent record of patient information and care (correct)
  • To educate healthcare professionals
  • To conduct research studies

What is the purpose of using abbreviations in documentation?

<p>To make documentation more concise (D)</p> Signup and view all the answers

What is a key consideration in written communication for enrolled nurses?

<p>Maintaining confidentiality of client information (B)</p> Signup and view all the answers

What is the primary focus of objective documentation?

<p>Recording actual patient behavior (C)</p> Signup and view all the answers

What is the purpose of a patient's admission form?

<p>To record medical history and examination (C)</p> Signup and view all the answers

What is a benefit of accurate and complete written records?

<p>Improved communication among healthcare team members (A)</p> Signup and view all the answers

What is the main characteristic of timely documentation?

<p>Documenting nursing care provided in a timely manner (C)</p> Signup and view all the answers

What type of documentation note records relevant patient and nursing activities throughout a shift or during a single visit?

<p>Narrative note (C)</p> Signup and view all the answers

What is a purpose of a patient's health record?

<p>To provide a legal document (B)</p> Signup and view all the answers

What does the 'P' in PIE documentation stand for?

<p>Problem (B)</p> Signup and view all the answers

What is essential for effective written communication in healthcare?

<p>Ensuring accessibility to the healthcare team (D)</p> Signup and view all the answers

What is the purpose of a handoff during a shift change?

<p>To communicate patient information to the oncoming shift (D)</p> Signup and view all the answers

What is a fundamental aspect of written communication in healthcare?

<p>Maintaining confidentiality of client information (C)</p> Signup and view all the answers

What is a purpose of a patient's graphic sheets and flow sheets?

<p>To track patient progress and response to treatment (B)</p> Signup and view all the answers

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Study Notes

Written and Oral Presentation Skills

  • Importance of written skills for enrolled nurses: written communication serves as a permanent record of patient information and care.
  • Written communication involves:
    • Documentation and reporting
    • Adherence to confidentiality
    • Consideration to clients' basic human dignity
    • Accurate and complete record
    • Accessible to healthcare team
    • Ensures continuity of care
    • Provides essential data for revision or continuation of care

Patient Records

  • Types of patient records:
    • Admission form
    • Nursing Care Plan
    • Progress Notes
    • Graphic sheets and flow sheets
    • Medical history and examination
    • Diagnostic tests results
    • Consent forms
    • Discharge forms
    • Referral forms

Purpose of Health Record

  • Legal document
  • Communication
  • Assessment
  • Care Planning
  • Quality Assurance
  • Reimbursement
  • Research
  • Education

Principles of Documentation

  • Confidentiality: keeping information private
  • Accurate:
    • Only chart observation taken by you
    • Date and time
    • Legible
    • Use correct spelling
  • Complete:
    • Nursing process
    • Complete information to be obtained and recorded
  • Concise:
    • Use abbreviations approved by the hospital
  • Objective:
    • Record actual behavior of patient
  • Organized:
    • Record all nursing care provided
    • Logical and systemic grouping of important information
  • Timely:
    • Document all nursing care provided in timely manner
    • Legible
    • Writing must be clear
    • Record numbers clearly

Documentation Notes

  • Narrative:
    • Recording relevant patient and nursing activities
    • Write time and date of entry
    • Identify person's role
    • Activities carried out
  • SOAP:
    • S-subjective data
    • O-objective data
    • A-assessment
    • P-plan
  • Pie:
    • P-problem
    • I-intervention
    • E-evaluation
  • Focus (DAR):
    • D-data
    • A-action
    • R-response
  • Flow sheets
  • Charting by exception (CBE)
  • Clinical pathways

Oral Presentation

  • Verbal communication
  • Change of shift Handoff
  • Importance of effective handoff in inpatient settings

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