14 Questions
Match the non-verbal communication element with its description:
Body language = Relays information about attitude Facial expressions = Display emotions Personal appearance = Reflects professionalism Eye contact = Indicates engagement
Match the non-verbal communication behavior with its impact on customer service:
Confident posture = Impressions of assurance and competence Smiling with a calm face = Creates a welcoming atmosphere Appropriate eye contact = Shows attentiveness and respect Open gestures = Enhances communication and openness
Match the non-verbal communication term with its meaning:
Paralanguage = Vocalic cues like tone, pitch, and volume Unsaid communication = Includes everything not explicitly spoken Distance between yourself and other = Personal space and intimacy level indicator Tone of voice = Conveys emotion and emphasis
Match the non-verbal communication component with its role in interactions:
Stand with a confident yet non-threatening posture = Projects self-assurance and approachability Maintain appropriate eye contact = Signals interest and attentiveness Use open gestures = Encourages openness and honesty in communication Smile with a calm face = Creates a positive and friendly environment
Non-verbal communication only involves spoken language.
False
Using open gestures is not a recommended practice in non-verbal communication with customers.
False
Maintaining appropriate eye contact is not considered a part of non-verbal communication.
False
Paralanguage is a type of non-verbal communication that can discourage customers.
False
Non-verbal communication includes personal appearance as an unsaid form of communication.
True
Maintaining appropriate eye contact is essential in non-verbal communication with customers.
True
Paralanguage plays a role in encouraging customers while they are speaking.
True
Body language is considered a type of non-verbal communication.
True
Using closed gestures is recommended in non-verbal communication with customers.
False
Personal appearance is not a form of non-verbal communication.
False
Explore the importance of non-verbal communication in customer service, including body language, facial expressions, eye contact, gestures, and paralanguage. Learn how to convey a positive attitude and create a welcoming environment for customers through non-verbal cues.
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