Non-Verbal Communication in Customer Service

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Match the non-verbal communication element with its description:

Body language = Relays information about attitude Facial expressions = Display emotions Personal appearance = Reflects professionalism Eye contact = Indicates engagement

Match the non-verbal communication behavior with its impact on customer service:

Confident posture = Impressions of assurance and competence Smiling with a calm face = Creates a welcoming atmosphere Appropriate eye contact = Shows attentiveness and respect Open gestures = Enhances communication and openness

Match the non-verbal communication term with its meaning:

Paralanguage = Vocalic cues like tone, pitch, and volume Unsaid communication = Includes everything not explicitly spoken Distance between yourself and other = Personal space and intimacy level indicator Tone of voice = Conveys emotion and emphasis

Match the non-verbal communication component with its role in interactions:

Stand with a confident yet non-threatening posture = Projects self-assurance and approachability Maintain appropriate eye contact = Signals interest and attentiveness Use open gestures = Encourages openness and honesty in communication Smile with a calm face = Creates a positive and friendly environment Signup and view all the answers

Non-verbal communication only involves spoken language.

False Signup and view all the answers

Using open gestures is not a recommended practice in non-verbal communication with customers.

False Signup and view all the answers

Maintaining appropriate eye contact is not considered a part of non-verbal communication.

False Signup and view all the answers

Paralanguage is a type of non-verbal communication that can discourage customers.

False Signup and view all the answers

Non-verbal communication includes personal appearance as an unsaid form of communication.

True Signup and view all the answers

Maintaining appropriate eye contact is essential in non-verbal communication with customers.

True Signup and view all the answers

Paralanguage plays a role in encouraging customers while they are speaking.

True Signup and view all the answers

Body language is considered a type of non-verbal communication.

True Signup and view all the answers

Using closed gestures is recommended in non-verbal communication with customers.

False Signup and view all the answers

Personal appearance is not a form of non-verbal communication.

False Signup and view all the answers

Non-Verbal Communication in Customer Service

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Questions and Answers

Match the non-verbal communication element with its description:

Match the non-verbal communication behavior with its impact on customer service:

Match the non-verbal communication term with its meaning:

Match the non-verbal communication component with its role in interactions:

Non-verbal communication only involves spoken language.

Using open gestures is not a recommended practice in non-verbal communication with customers.

Maintaining appropriate eye contact is not considered a part of non-verbal communication.

Paralanguage is a type of non-verbal communication that can discourage customers.

Non-verbal communication includes personal appearance as an unsaid form of communication.

Maintaining appropriate eye contact is essential in non-verbal communication with customers.

Paralanguage plays a role in encouraging customers while they are speaking.

Body language is considered a type of non-verbal communication.

Using closed gestures is recommended in non-verbal communication with customers.

Personal appearance is not a form of non-verbal communication.

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