Podcast
Questions and Answers
Match the non-verbal communication element with its description:
Match the non-verbal communication element with its description:
Body language = Relays information about attitude Facial expressions = Display emotions Personal appearance = Reflects professionalism Eye contact = Indicates engagement
Match the non-verbal communication behavior with its impact on customer service:
Match the non-verbal communication behavior with its impact on customer service:
Confident posture = Impressions of assurance and competence Smiling with a calm face = Creates a welcoming atmosphere Appropriate eye contact = Shows attentiveness and respect Open gestures = Enhances communication and openness
Match the non-verbal communication term with its meaning:
Match the non-verbal communication term with its meaning:
Paralanguage = Vocalic cues like tone, pitch, and volume Unsaid communication = Includes everything not explicitly spoken Distance between yourself and other = Personal space and intimacy level indicator Tone of voice = Conveys emotion and emphasis
Match the non-verbal communication component with its role in interactions:
Match the non-verbal communication component with its role in interactions:
Signup and view all the answers
Non-verbal communication only involves spoken language.
Non-verbal communication only involves spoken language.
Signup and view all the answers
Using open gestures is not a recommended practice in non-verbal communication with customers.
Using open gestures is not a recommended practice in non-verbal communication with customers.
Signup and view all the answers
Maintaining appropriate eye contact is not considered a part of non-verbal communication.
Maintaining appropriate eye contact is not considered a part of non-verbal communication.
Signup and view all the answers
Paralanguage is a type of non-verbal communication that can discourage customers.
Paralanguage is a type of non-verbal communication that can discourage customers.
Signup and view all the answers
Non-verbal communication includes personal appearance as an unsaid form of communication.
Non-verbal communication includes personal appearance as an unsaid form of communication.
Signup and view all the answers
Maintaining appropriate eye contact is essential in non-verbal communication with customers.
Maintaining appropriate eye contact is essential in non-verbal communication with customers.
Signup and view all the answers
Paralanguage plays a role in encouraging customers while they are speaking.
Paralanguage plays a role in encouraging customers while they are speaking.
Signup and view all the answers
Body language is considered a type of non-verbal communication.
Body language is considered a type of non-verbal communication.
Signup and view all the answers
Using closed gestures is recommended in non-verbal communication with customers.
Using closed gestures is recommended in non-verbal communication with customers.
Signup and view all the answers
Personal appearance is not a form of non-verbal communication.
Personal appearance is not a form of non-verbal communication.
Signup and view all the answers
