Management Functions and Skills Quiz
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Questions and Answers

What is the primary function of management?

  • Planning (correct)
  • Organizing
  • Leading
  • Controlling

    • What is Service Operations management?

  • A component of a business activity concerned with providing customer services
  • A component of a business activity concerned with providing customer satisfaction (correct)
  • A component of a business activity concerned with providing customer resources
  • A component of a business activity concerned with providing customer support

    • What is an example of a management skill that provides strong sense of direction and leadership?

  • Establishing internal standard operating procedures (SOP) and structures
  • Allocating employee resources, delegating & determining responsibilities
  • Providing praise and appreciation to employees (correct)
  • Keeping everyone and everything organized throughout daily operations

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