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Questions and Answers
What is the primary function of management?
What is the primary function of management?
- Planning (correct)
- Organizing
- Leading
- Controlling
What is Service Operations management?
What is Service Operations management?
- A component of a business activity concerned with providing customer services
- A component of a business activity concerned with providing customer satisfaction (correct)
- A component of a business activity concerned with providing customer resources
- A component of a business activity concerned with providing customer support
What is an example of a management skill that provides strong sense of direction and leadership?
What is an example of a management skill that provides strong sense of direction and leadership?
- Establishing internal standard operating procedures (SOP) and structures
- Allocating employee resources, delegating & determining responsibilities
- Providing praise and appreciation to employees (correct)
- Keeping everyone and everything organized throughout daily operations
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