Management Functions and Service Operations
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Questions and Answers

What is the main purpose of organizing in management?

  • To motivate employees
  • To allocate resources
  • To set timelines
  • To establish SOPs (correct)

    • What is the main goal of controlling in management?

  • To monitor employee performance
  • To provide praise and appreciation
  • To provide a strong sense of direction
  • To ensure quality and efficiency (correct)

    • What is Service Operations Management?

  • A component of a business activity concerned with providing customer services (correct)
  • A component of a business activity concerned with providing quality products
  • A component of a business activity concerned with providing efficient operations
  • A component of a business activity concerned with providing reliable work

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