Nissan Assistance Overview
25 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is one of the primary benefits of Nissan Assistance?

  • Live tracking of estimated arrival time (correct)
  • Refundable cancellation policy
  • Direct emergency services access
  • Unlimited reimbursement for personal arrangements
  • How can you cancel your Nissan Assistance?

  • By calling the UAE Nissan Assistance number
  • By visiting the nearest Nissan Authorized dealer (correct)
  • Through the Nissan Assistance app
  • Online through the Nissan website
  • In which scenario would you NOT be reimbursed by Nissan?

  • For reaching out through WhatsApp support
  • For contacting Nissan after an incident
  • For self-arranging assistance during a breakdown (correct)
  • When using Nissan's authorized services
  • What should you do immediately after an event that requires assistance?

    <p>Contact Nissan Assistance as quickly as possible (D)</p> Signup and view all the answers

    Which of the following events could affect the reach time for Nissan Assistance?

    <p>Traffic congestion and road closures (D)</p> Signup and view all the answers

    Which service area is NOT included in the provided Nissan Assistance numbers?

    <p>Iraq (C)</p> Signup and view all the answers

    What is the policy regarding refunds upon cancellation of Nissan Assistance?

    <p>No refunds are provided after cancellation (D)</p> Signup and view all the answers

    What is the primary mode of communication for reaching Nissan Assistance aside from phone calls?

    <p>WhatsApp messaging (D)</p> Signup and view all the answers

    What is the maximum amount of fuel that Nissan Assistance will provide if the Eligible Vehicle runs out of fuel?

    <p>10 liters (C)</p> Signup and view all the answers

    For how long can accommodation services be provided to the Beneficiary if the Eligible Vehicle becomes immobilized?

    <p>3 days (D)</p> Signup and view all the answers

    Which service is responsible for recharging a discharged battery of the Eligible Vehicle?

    <p>Battery Jump Start Service (B)</p> Signup and view all the answers

    What must be available for the tire replacement service to be executed?

    <p>A spare tire, jack, and necessary tools (D)</p> Signup and view all the answers

    How many taxi services can the Beneficiary receive for journey continuation in one year?

    <p>Two services (C)</p> Signup and view all the answers

    Who is eligible for the accommodation service provided by Nissan Assistance?

    <p>Beneficiary and their immediate family members (B)</p> Signup and view all the answers

    What does Nissan Assistance provide if the keys are locked inside the Eligible Vehicle?

    <p>A locksmith service (B)</p> Signup and view all the answers

    What is the maximum hotel accommodation cost covered per night by Nissan Assistance?

    <p>US$100 per night (C)</p> Signup and view all the answers

    What is the minimum duration of repair required for Nissan Assistance to cover return travel costs?

    <p>72 hours (B)</p> Signup and view all the answers

    Who qualifies as a Beneficiary for return travel costs with Nissan Assistance?

    <p>Immediate family members of the vehicle owner (C)</p> Signup and view all the answers

    What is required to validate a Beneficiary's return travel expense claim?

    <p>Repair time certificate from the Dealer (C)</p> Signup and view all the answers

    How many times per year is the Free Pickup & Drop-off service for maintenance available?

    <p>Two times per year (B)</p> Signup and view all the answers

    What is a necessary condition for the Free Pickup & Drop-off service to be available?

    <p>Service must be booked at least 24 hours in advance. (C)</p> Signup and view all the answers

    What is assumed if the Beneficiary accepts delivery of the vehicle?

    <p>They are satisfied with the service and no claims will be entertained. (C)</p> Signup and view all the answers

    What type of insurance must the Beneficiary have to claim benefits under Nissan Assistance?

    <p>Comprehensive Motor Insurance (B)</p> Signup and view all the answers

    What does Nissan reserve the right to do regarding coverage and terms?

    <p>Change coverage, markets, terms and conditions at any time without prior notice. (C)</p> Signup and view all the answers

    Signup and view all the answers

    Flashcards

    What is Nissan Assistance?

    Nissan Assistance is a service that provides support for Nissan owners in case of emergencies, such as breakdowns or accidents.

    How do I contact Nissan Assistance?

    You can contact Nissan Assistance 24/7 by calling the dedicated phone numbers for your country.

    Can I arrange my own assistance and claim reimbursement?

    Nissan Assistance will arrange for a qualified service provider to help you, but you cannot arrange your own assistance and claim reimbursement.

    How can I update my ownership details?

    You can update your ownership details by contacting a Nissan authorized center.

    Signup and view all the flashcards

    Can I cancel Nissan Assistance?

    You can cancel Nissan Assistance at any time, but you won't get a refund.

    Signup and view all the flashcards

    How do I apply for assistance service?

    To apply for assistance, contact Nissan Assistance as soon as possible after an event occurs.

    Signup and view all the flashcards

    What is the benefit of Nissan Assistance?

    Nissan Assistance provides peace of mind by offering support wherever your journey takes you.

    Signup and view all the flashcards

    What services does Nissan Assistance offer?

    Nissan Assistance provides various services, such as roadside assistance, towing, and emergency fuel delivery.

    Signup and view all the flashcards

    Fuel Delivery

    Nissan Assistance will provide up to 10 liters of fuel if your eligible vehicle runs out of fuel.

    Signup and view all the flashcards

    Battery Jump Start

    If your eligible vehicle's battery is dead, Nissan Assistance will help recharge it using an approved technician.

    Signup and view all the flashcards

    Lockout

    Nissan Assistance will send a locksmith to open your vehicle if you're locked out.

    Signup and view all the flashcards

    Tire Replacement

    Nissan Assistance will replace a flat tire with your spare tire using an approved technician. You need to have a spare tire, jack, and tools in good condition.

    Signup and view all the flashcards

    Journey Continuation

    Nissan Assistance will provide a taxi service to help you continue your journey or return home if your vehicle is immobilized due to a breakdown or accident. You are entitled to a maximum of two services per year within the city limits.

    Signup and view all the flashcards

    Accommodation

    Nissan Assistance will help with hotel accommodation for up to three days, up to US$100 per night, if your vehicle requires repair.

    Signup and view all the flashcards

    Family Coverage

    This assistance is available to immediate family members traveling with the beneficiary at the time of a breakdown or accident.

    Signup and view all the flashcards

    Nissan Assistance

    Nissan Assistance provides services related to vehicle breakdowns and accidents.

    Signup and view all the flashcards

    Repatriation

    Nissan Assistance will cover the cost of returning both the Beneficiary and the vehicle to their usual place of residence if the repair time exceeds 72 hours following an accident or breakdown.

    Signup and view all the flashcards

    Repatriation Covers Family

    Coverage applies to the Beneficiary's immediate family members (spouse, kids, parents) if they are traveling with the Beneficiary at the time of the breakdown or accident.

    Signup and view all the flashcards

    Repatriation Proof

    Nissan Assistance requires a Dealer's certificate or report to confirm that the repairs have taken longer than 72 hours to validate the repatriation service.

    Signup and view all the flashcards

    Free Pickup & Drop-off

    Retail and private vehicle owners can avail free pickup and drop-off service for maintenance twice a year. This service must be booked 24 hours in advance and is subject to availability.

    Signup and view all the flashcards

    Service Pickup Validity

    The free pickup and drop-off service for maintenance is not carried forward to the next year and must be used within the same year.

    Signup and view all the flashcards

    Beneficiary Inspection

    By accepting the service, the Beneficiary is required to inspect the vehicle thoroughly and ensure all issues are resolved before taking delivery.

    Signup and view all the flashcards

    Nissan Assistance Authority

    Nissan Assistance will provide the necessary services as per the service order mentioned in the service form and the Beneficiary grants permission to operate the vehicle for the purpose of providing the requested services.

    Signup and view all the flashcards

    Insurance Requirement

    The Beneficiary is required to have valid comprehensive motor insurance to cover any accidents or losses while the services are being provided.

    Signup and view all the flashcards

    Study Notes

    Nissan Assistance Overview

    • Nissan Assistance provides 24/7 roadside assistance across the Middle East, covering UAE, Kuwait, Qatar, Bahrain, Saudi Arabia, Oman, and Jordan.
    • Assistance is available for 5 years from the warranty start date.
    • Coverage includes roadside support like tire replacement, towing, fuel delivery, battery jump starts, lockout assistance, and journey continuation in certain circumstances.
    • Assistance is available at the place of immobilization, as long as repair is possible without transferring the car.
    • If a repair on-site isn't possible, towing to the nearest authorized Nissan service center is provided up to USD 150.
    • A preferred dealer or repairer can be specified, and if accepted, towing costs are covered up to USD 150.
    • Vehicle removal is available up to twice per year for certain circumstances.
    • Fuel delivery (up to 10 liters) is covered if the vehicle runs out of fuel.
    • Battery jump starts are performed by technicians approved by Nissan Assistance.
    • Lockout assistance involving a locksmith is available if keys are locked inside the vehicle.

    Obtaining Assistance

    • To arrange assistance, customers should contact the relevant 24-hour hotline numbers.
    • Necessary information for assistance includes: chassis number, vehicle model, exact location, and the problem description.
    • Nissan Assistance representatives are available to assist with the highest quality service.
    • All calls are recorded for quality assurance and training purposes.

    Geographical Coverage

    • Nissan Assistance provides coverage throughout the Middle East region including UAE, Kuwait, Qatar, Bahrain, Saudi Arabia, Oman, and Jordan.

    Benefits of Nissan Assistance

    • On-site support (when possible), up to USD 150 towing costs to nearest authorized service center
    • Towing the vehicle to a specific dealer if requested by beneficiary, up to USD 150 tow costs. Second tow costs if dealer rejects the vehicle will be paid for by the beneficiary.
    • Vehicle removal (up to two times per year) for certain situations.
    • Fuel delivery (up to 10 liters).
    • Battery jump-start service.
    • Lockout assistance (with a locksmith).
    • Journey continuation support (taxi service) within city limits.
    • Hotel accommodation (up to 4-star standards, for up to 3 days and up to USD 100 per night).
    • Return travel costs (to Usual Place of Residence if repair time exceeds 72hrs)
    • Pickup and drop-off for routine maintenance (2 times per year)

    Exclusions

    • Assistance may not be available for certain or any damages due to fraudulent acts, consequential loss, natural disasters, terrorism, actions by armed forces, radioactivity, vehicle driver issues (being under influence of drugs or alcohol, not having a license, and/or violating regulations), the carriage of persons or animals or objects, and fuel minerals, competitions, rallies, or trials..
    • Some repairs/assistance/costs aren't covered, like those arranged by the beneficiary without prior consent, personal property damage (fire), food and beverages, and added transportation costs when hotels are required.
    • Minor mechanical failures, flat tires with a spare are available, battery issues (where the vehicle can still operate, and cosmetic damages like cracked bumpers.

    Frequently Asked Questions

    • Assistance is valid for 5 years from the date of the vehicle's first sale.
    • Assistance is transferable to a new owner.
    • Towing costs are covered; no payment is required for towing in case of accidents/breakdowns.
    • Parts replacement at workshops are not free, and additional costs are at the expense of the beneficiary.
    • Vehicle breaks down assistance time estimates and/or delays will be affected by traffic circumstances, road closures, adverse weather conditions, etc.
    • A customer can cancel the service at any time, with no refunds.
    • Trailers/caravans are not covered.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Description

    This quiz provides an overview of Nissan Assistance services available across the Middle East. It covers the types of roadside support offered, including tire replacement, towing, and other services that are available for 5 years from the warranty start date. Test your knowledge about the benefits and limitations of this assistance program.

    More Like This

    On-Site Support for Nissan Assistance
    5 questions
    Nissan Assistance Benefits Overview
    20 questions
    Nissan Roadside Assistance Overview
    5 questions
    Use Quizgecko on...
    Browser
    Browser