Nissan Assistance PDF - Roadside Assistance Across the Middle East

NISSAN ASSISTANCE ROADSIDE ASSISTANCE ACROSS THE MIDDLE EAST Nissan Assistance provides you with About Nissan Assistance 24-hour Nissan Assistance numbers: Complementary 5 Year Ro...

NISSAN ASSISTANCE ROADSIDE ASSISTANCE ACROSS THE MIDDLE EAST Nissan Assistance provides you with About Nissan Assistance 24-hour Nissan Assistance numbers: Complementary 5 Year Roadside Assistance Nissan Roadside Assistance offers reliable and around the clock. We are here to support you secure roadside assistance 24 hours a day, 365 every step of the way. days a year. UAE: 80009730733 Our Experienced representatives are always Kuwait: 22023352 standing by, and are prepared to assist you with To arrange assistance at any time, please the highest level of service. In order to ensure a Qatar: 00800973016 Scan the below QR Code smooth process, please note that all calls to Nissan Assistance are recorded for quality Bahrain: 80067726 assurance and training purposes. Oman: 80003000 Jordan: 065008207 Obtaining assistance Lebanon: 01273776 To arrange assistance at anytime, please call our contact numbers for fast and easy service, kindly Saudi Arabia : 8008973935 have the following information ready when seeking Nissan Assistance. Chassis Number (Vehicle Identifcation Number)* *Which can be found on your vehicle registration card SUPPORT Your vehicle model Reach out to us through WhatsApp Your exact location +971 52 8583058 A description of the problem 2 Welcome to Nissan Assistance Discover the PEACE OF MIND that comes with Nissan Assistance, offering you 24/7 support with a From distress to relief anytime anywhere simple, seamless service. Nissan Assistance is available from the warranty start date and last for 5 years. Explore the benefits of our Nissan Assistance by reading the booklet. It’s your guide to understand how we can assist you whenever you require Assistance Services. This booklet contains information on the scope of benefits provided under the Nissan Assistance Services. Nissan Assistance is applicable to all New Nissan vehicles from Model Year 2025 onwards 3 Geographical coverage of the Nissan Middle East region Lebanon Nissan Assistance provides coverage in the following geographical areas: Jordan UAE Kuwait Kuwait Qatar Bahrain Bahrain QATAR Saudi Arabia Saudi Arabia UAE Oman Jordan Lebanon OMAN Nissan reserves the right to change coverage / markets / terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. 4 Nissan Assistance Benefits ON-SITE SUPPORT In the event of the immobilization due to a flat tire with spare available, dead battery, gear/steering locked or being locked out of your vehicle and as long as said problem can be repaired in the place of the immobilization, Nissan Assistance will proceed with the on-site repair, paying for the labor and travelling expenses of a technician to the place where the incident has occurred. Neither the supply of parts or replacement element, nor material in general are included in this coverage. Assistance will be provided in parking lots, city streets, motorways, national, regional, and local roads, as long as the vehicle cannot be transferred on its own to the nearest repair shop. TOWING When a Repair on-site is not possible, Nissan Assistance is authorized to tow the immobilized Vehicle to the nearest Authorized Nissan Service Centre from the location where the Vehicle was immobilized. If the Beneficiary specifies a preferred Dealer or Repairer, Nissan Assistance will tow the vehicle to this specified location. The cost of transportation to this location is covered up to USD 150. If the cost exceeds USD 150, the Beneficiary will have to bear the additional cost to be paid directly to Nissan Assistance. In such cases, the specified Dealer or Repairer must accept the vehicle without refusal. If the specified Dealer or Repairer refuses to accept the vehicle, the Beneficiary will bear the cost of a second towing service. REMOVAL OF THE VEHICLE If while travelling on ordinary roads, the Eligible Vehicle was immobilized due to overturning or falling down a slope or getting stuck in sand, Nissan Assistance will arrange its removal, up to two cases per year. For this benefit, the vehicle should be in accessible condition. For off-road recovery, the maximum distance from the nearest ordinary road should not exceed 10KM. The maximum amount payable is USD 300 in respect of removal of the Eligible Vehicle necessitating the use of a crane. In the event that an expense was to occur in excess of the limit of this guarantee, it would be charged to the Beneficiary. FUEL DELIVERY If the Eligible Vehicle runs out of fuel, the Beneficiary may require Nissan Assistance to provide fuel up to the amount permitted in the territory covered, up to a maximum of 10 liters. BATTERY JUMP START If the Eligible Vehicle does not start due to the battery being discharged, Nissan Assistance will take care of recharging it, using a technician approved by Nissan Assistance. LOCKOUT If the Beneficiary cannot access the Eligible Vehicle due to the keys being locked inside the Vehicle, Nissan Assistance will provide a locksmith to open the vehicle door, paying for the Locksmith’s labor charges. Nissan reserves the right to change coverage / markets / terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. 5 Nissan Assistance Benefits TIRE REPLACEMENT If the Eligible Vehicle has a flat tire, Nissan Assistance will take care of replacing it with the spare tire, using a technician approved by Nissan Assistance. Neither the supply of parts or replacement elements, nor materials in general are included in this coverage. For this benefit, the spare tire, jack, and necessary tools should be available and in good condition. JOURNEY CONTINUATION Should the Eligible Vehicle become immobilized due to an Accident or Breakdown while on the road, the Beneficiary is entitled to receive the taxi service to continue their journey or return home. The Beneficiary is entitled to maximum of two services per year within the city limits. ACCOMMODATION Should the Eligible Vehicle become immobilized and require repair, Nissan Assistance will facilitate hotel accommodations of up to 4-star standards. This provision extends to a maximum of US$100 per night, for a period not exceeding three (3) days. This assistance is contingent upon confirmation through the Dealer's issued certificate or report verifying the inability to repair the vehicle. This service is extended to the Beneficiary’s immediate family members (example spouse / kids / parents) If they are travelling with the Beneficiary at the time of the Breakdown or Accident. RETURN TRAVEL COSTS (REPATRIATION) If the duration of repair exceeds 72 hours following the Accident or Breakdown, Nissan Assistance will cover the expenses incurred for returning both the Beneficiary and the vehicle to their Usual Place of Residence. This provision is subject to validation through the Dealer's issued certificate or report confirming the extended repair time. This service is extended to the Beneficiary’s immediate family members (example spouse / kids / parents) if they are travelling with the Beneficiary at the time of the Breakdown or Accident. PICKUP & DROP-OFF FOR ROUTINE MAINTENANCE (SERVICE PICKUP) Retail/Private vehicle owners are eligible for Free Pickup & Drop-off service for maintenance. Please contact your respective Authorized Nissan Dealer for more information. This service is available 2 times per year and is not carried forward to the next year. This service is only available when booking for service 24 hours in advance. Subject to availability (T&C’s applied) Nissan reserves the right to change coverage / markets / terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. 6 Service Conditions The Beneficiary hereby authorizes Nissan Assistance to do the On receiving the vehicle, the Beneficiary is required to conduct a vehicle necessary services as per the service order mentioned in the inspection. Should the Beneficiary take the delivery of the vehicle, it is service form and grant permission to the Nissan Assistance repre- assumed that they are satisfied with the service and there are no damage sentative to operate the vehicle on the road for the purpose of claims that will be entertained after delivery is taken. providing the services requested. The Beneficiary hereby confirms that his car has a valid Compre- Beneficiary Responsibilities hensive Motor Insurance (motor third party plus own damage insurance) which will cover any accidents or losses occurring In the event of any covered occurrence, Nissan Assistance's liability shall be while providing the services. contingent upon the Beneficiary claiming Benefits complying with and continuously adhering to the terms outlined in this Service Agreement. Nissan Assistance will be responsible to pay any traffic accident fees or the excess amount applied under the Comprehensive In the event of a claim under the Service Agreement, the Beneficiary shall: Motor Insurance mentioned above in case an accident occurred while providing the services by Nissan Assistance. However, Nissan Assistance or The Company will not be liable for any a) Take all reasonable precautions to minimize the extent of the loss. increase in the car’s renewal premium as a result of an accident. b) Promptly notify Nissan Assistance, providing information about the event & required Benefits covered. The Beneficiary certifies that there are no valuables or personal c) Share any relevant information with Nissan Assistance when requested for items left inside the vehicle and they will not claim for any loss of or damage to valuables or personal items afterwards. the assistance. Nissan Assistance will only be responsible for any traffic offence or accident occurring during the Vehicle Transit period as per the period mentioned in the check list form of pickup and delivery time. The Beneficiary must sign the vehicle check list form when hand- ing over their vehicle at service inception and receiving it back. The Beneficiary must pay any cost related to the maintenance service of the Eligible Vehicle prior to pick up from the Dealer. The Beneficiary must sign the service report form and mention the date and time of handing over and receiving back the vehicle. 7 General Exclusions Any and all damages to the Eligible Vehicle not covered by any of the Benefits in this Service Agreement is excluded. Nissan Assistance will not be liable for the cost of: Nissan Assistance will not be liable to provide any assistance which arises directly or indirectly from, and/or during the following events: Any repairs to the vehicle or tires and/or cost of parts or cost of repair by Nissan Authorised Service Centre. Fraudulent acts by any Beneficiary or any other person seeking to claim under the NISSAN MIDDLE EAST Roadside Assistance Program. Any assistance arranged by or on behalf of the Beneficiary without the prior authorization of Nissan Assistance. Consequential loss of any kind. Any personal property damaged or destroyed in the event of fire. Food, beverages, telephone calls and other additional expenses Extraordinary phenomena such as earthquakes, volcanic eruptions, when hotel accommodation is required. unusual cyclonic storms, falling astral bodies or meteorites except sand, floods and hailstorms. Any and all damages to the Eligible Vehicle not covered by any of Terrorism, mutinies, riots or wars (of all kinds of description). the Benefits in this Service Agreement is excluded. Actions by the armed forces or security forces or organizations. Minor Mechanical Issues: The vehicle may have a small mechanical Nuclear radioactivity. issue that doesn't prevent it from being driven, such as a headlight not working during the day, or a loose side mirror. The driver of the vehicle: Flat Tire with Spare Available: if you have a flat tire but a usable Being under the influence of drugs, toxic or narcotic substances or spare is available, the vehicle is still drivable after replacing the tire. where his/her blood-alcohol level exceeds that permitted by the laws in Battery Issues: if the battery is weak but the car can still start & the country where the vehicle is being used. drivable to the nearest dealership. Not having a driving license corresponding to the class of the vehicle. Cosmetic Damages: The vehicle has cosmetic damage, such as cracked bumper or dented body panel, that doesn’t impact its ability The contravention of regulations relating to the carriage of persons to be driven safely. animals or objects in the vehicle which were in whole or part a cause of the Accident or event giving rise to the claim. Fuel mineral essences or other flammable explosive or toxic materials transported in the vehicle. The participation by any Beneficiary to: Competitions, rallies, or trials. Ports/Criminal conduct / Wagers or challenges. 8 Frequently Asked Questions How long i am eligible for Nissan Assistance? You are eligible for duration of 5 years from date of 1st sales Are my trailers/ caravans covered with Nissan Assistance? (New car sales). NO, Nissan Assistance is provided to Nissan vehicles only. Any other moving objects attached to vehicle e.g. trailers / caravans Is Nissan Assistance transferable to a new owner? are not covered under this program YES, Nissan Assistance is fully transferable to the new owner, at any time during the 5 year period. Can I ask for my Nissan vehicle to be taken to a workshop of my choice? Do I have to pay for Nissan Assistance Towing? Nissan Assistance will recover your vehicle from the accident or NO, you are covered free of cost for towing your vehicle incase of breakdown location to the nearest Nissan Authorized Service accidents / breakdowns and / or any other reason where you are Centre. If you prefer to have your vehicle delivered to an alterna- not able to drive your vehicle. tive Nissan Authorized service Centre, a charge will be incurred, which is required to be paid before towing. Please note that we will recover your Nissan vehicle to an authorized Nissan Service Am I covered for parts replacement at workshop? Centre only. NO, any parts required during repair / service will be at additional cost and that has to be paid directly to Nissan Authorized dealer (unless it is covered by warranty / insurance provider). Can I ask Nissan Assistance to tow my vehicle for service? Service pick up & Drop off is only available for retail vehicles. If you are eligible for Service Pick up & Drop Off, please contact Nissan How long does it take for Nissan Assistance to arrive? Authorized Service center and book your service at least 24 Hrs in At Nissan Assistance we understand the urgency of support at the advance to avail the service. unfortunate event of vehicle breaks down. We want to reach to you at minimum time and to ensure that our highly experienced personnel will promptly arrange appropriate service provider to Can I arrange assistance & claim Nissan for re-imbursement? serve you. In meantime you will receive Live tracking to understand NO, any support required for assistance must be arranged estimated time of arrival. There are certain circumstance which through Nissan Assistance, any self arrangement is not could impact reach time such traffic congestion, road closures, re-imbursed. unfavorable weather condition etc. How can I update my ownership details? Can I cancel Nissan Assistance? Contact Nissan Authorized center to update your ownership You may choose to cancel your Nissan Assistance at any time, how- details ever, there will be no refunds given to you after cancellation. You can cancel your assistance by visiting nearest Nissan Authorized 9 Nissan dealer and ask for cancellation of Nissan Assistance. How to Apply for Assistance Service? Immediately after the occurrence of any event that could be included in any of the Benefits described previously, the Beneficiary or any other person acting on his/her behalf should contact Nissan Assistance in the shortest possible time, in every case, in order to receive the assistance and any indication on the procedure to follow at: 24-hour Nissan Assistance numbers: To arrange assistance at any time Please Scan the below QR Code UAE: 80009730733 Kuwait: 22023352 Qatar: 00800973016 Bahrain: 80067726 Oman: 80003000 Jordan: 065008207 Lebanon: 01273776 Saudi Arabia : 8008973935 SUPPORT Reach out to us through WhatsApp +971 52 8583058 10 PEACE OF MIND Wherever the Road Takes You with NISSAN ASSISTANCE