Podcast
Questions and Answers
What situations allow for on-site support from Nissan Assistance?
What situations allow for on-site support from Nissan Assistance?
What is the maximum cost covered for towing to a specified location?
What is the maximum cost covered for towing to a specified location?
What is the maximum number of removal cases covered per year?
What is the maximum number of removal cases covered per year?
Which condition must be met for the removal of a vehicle due to overturning?
Which condition must be met for the removal of a vehicle due to overturning?
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What is the maximum distance from the nearest ordinary road for off-road recovery?
What is the maximum distance from the nearest ordinary road for off-road recovery?
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What type of loss is not covered under the on-site repair benefit?
What type of loss is not covered under the on-site repair benefit?
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In the event of fuel delivery, how much fuel can Nissan Assistance provide at maximum?
In the event of fuel delivery, how much fuel can Nissan Assistance provide at maximum?
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What happens if the specified Dealer or Repairer refuses to accept the vehicle?
What happens if the specified Dealer or Repairer refuses to accept the vehicle?
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What is the coverage limit for vehicle removal requiring a crane?
What is the coverage limit for vehicle removal requiring a crane?
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In which scenarios will Nissan Assistance not provide on-site repair?
In which scenarios will Nissan Assistance not provide on-site repair?
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What service does Nissan Assistance provide in the case of a discharged battery?
What service does Nissan Assistance provide in the case of a discharged battery?
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What is the maximum amount Nissan Assistance covers for hotel accommodations?
What is the maximum amount Nissan Assistance covers for hotel accommodations?
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What must be verified for accommodation assistance to be provided?
What must be verified for accommodation assistance to be provided?
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How many taxi services can a beneficiary receive in a year if the vehicle becomes immobilized?
How many taxi services can a beneficiary receive in a year if the vehicle becomes immobilized?
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What is not included in the tire replacement service by Nissan Assistance?
What is not included in the tire replacement service by Nissan Assistance?
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What is required for the return travel costs to be covered by Nissan Assistance?
What is required for the return travel costs to be covered by Nissan Assistance?
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How often can retail/private vehicle owners utilize the pickup & drop-off service for routine maintenance?
How often can retail/private vehicle owners utilize the pickup & drop-off service for routine maintenance?
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Who else is entitled to receive accommodations if the vehicle becomes immobilized?
Who else is entitled to receive accommodations if the vehicle becomes immobilized?
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What must be done to book the Free Pickup & Drop-off service?
What must be done to book the Free Pickup & Drop-off service?
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In the case of a lockout, who will Nissan Assistance provide to access the vehicle?
In the case of a lockout, who will Nissan Assistance provide to access the vehicle?
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Study Notes
Nissan Assistance Benefits Summary
- On-Site Support: Nissan Assistance covers on-site repairs for immobilization due to flat tires, dead batteries, gear/steering issues, or vehicle lockouts, if repairable. Labor and technician travel costs are included, but parts and materials are excluded. Coverage applies to parking lots, streets, and roads. The vehicle must be unable to be driven to a repair shop.
Towing
- Nissan Assistance provides vehicle towing to the nearest authorized Nissan service center if on-site repair is not possible.
- The beneficiary can specify a preferred dealer. Towing costs up to USD 150 are covered. Additional costs exceeding USD 150 are the beneficiary's responsibility. The chosen dealer must accept the vehicle. If refused, the beneficiary bears the second towing cost.
Vehicle Removal
- Assistance covers vehicle removal from a roadside accident (overturning, getting stuck), up to two times per year, if the vehicle is in accessible condition and the off-road retrieval point is within 10KM of the nearest road.
- Maximum cost: USD 300 for crane use. Costs exceeding the limit are the beneficiary's responsibility.
Fuel Delivery
- Nissan Assistance provides up to 10 liters of fuel if the vehicle runs out of fuel, within the coverage area.
Battery Jump Start
- Nissan Assistance provides battery jump-starting services using Nissan-approved technicians.
Vehicle Lockout
- Nissan Assistance provides locksmith services for locked-in keys, covering the locksmith's labor costs.
Tire Replacement
- Nissan Assistance replaces a flat tire using a spare and Nissan-approved technicians. The spare, jack and tools must be present and functional. Parts and materials remain excluded.
Journey Continuation
- Assistance provides taxis for continuing journeys or returning home post an accident or breakdown within city limits, maximum 2 times within one year.
Accommodation
- Nissan Assistance covers 4-star hotel accommodations up to USD 100 per night for up to three days, if the vehicle needs repair longer than 24 hours. Confirmation from the dealer is required to validate the need. Assistance extends to immediate family members travelling with the beneficiary.
Return Travel Costs (Repatriation)
- If vehicle repair takes more than 72 hours, Nissan Assistance covers return transport for the beneficiary and the vehicle, to their usual place of residence. Requires dealer confirmation. Assistance applies to immediate family members.
Service Pickup (Routine Maintenance)
- Free pickup and drop-off for routine maintenance is offered up to 2 times per year. It's important to contact the dealer 24 hours in advance. This service is not carried over to the following year. Availability dependent. Terms and conditions apply.
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Description
Explore the key features of Nissan Assistance, including on-site support, towing services, and vehicle removal for roadside incidents. Understand the coverage limitations and costs that may be incurred, ensuring you are well-prepared for any vehicle emergencies. This quiz will help reinforce your knowledge of the benefits provided by Nissan Assistance.
