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Networking and Customer Relationship Management Techniques
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Networking and Customer Relationship Management Techniques

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Questions and Answers

What is a powerful relationship marketing technique according to the text?

  • Listening to compliments from customers
  • Cherishing every customer
  • Ignoring customer feedback
  • Networking both online and offline (correct)
  • What should every interaction with customers show?

  • The customers' lack of value
  • The company's disinterest in customer opinions
  • That customers' opinions are not important
  • That customers are valued (correct)
  • Why is it important for businesses to listen to their customers?

  • To ignore customer concerns
  • To show that they don't care about feedback
  • To avoid dealing with customer complaints
  • To apply what they've heard and respond appropriately (correct)
  • How can complaints be seen according to the text?

    <p>As an opportunity to improve and show customers they have been heard</p> Signup and view all the answers

    What can responding to compliments from customers achieve?

    <p>It can make customers feel acknowledged and valued</p> Signup and view all the answers

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