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Questions and Answers
What is a powerful relationship marketing technique according to the text?
What is a powerful relationship marketing technique according to the text?
- Listening to compliments from customers
- Cherishing every customer
- Ignoring customer feedback
- Networking both online and offline (correct)
What should every interaction with customers show?
What should every interaction with customers show?
- The customers' lack of value
- The company's disinterest in customer opinions
- That customers' opinions are not important
- That customers are valued (correct)
Why is it important for businesses to listen to their customers?
Why is it important for businesses to listen to their customers?
- To ignore customer concerns
- To show that they don't care about feedback
- To avoid dealing with customer complaints
- To apply what they've heard and respond appropriately (correct)
How can complaints be seen according to the text?
How can complaints be seen according to the text?
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What can responding to compliments from customers achieve?
What can responding to compliments from customers achieve?
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