Podcast
Questions and Answers
How many printers are required for a customer using a KDS?
How many printers are required for a customer using a KDS?
At least one
Can a customer reuse their existing printers?
Can a customer reuse their existing printers?
False (B)
What key benefits does Toast hardware and networking provide to customers?
What key benefits does Toast hardware and networking provide to customers?
Reliable performance and durable devices built to fit their needs
How many USB peripherals can a terminal incorporate?
How many USB peripherals can a terminal incorporate?
Customers utilizing the Toast Go's should have 1 wireless access point for every ___ sq ft
Customers utilizing the Toast Go's should have 1 wireless access point for every ___ sq ft
To optimize our customer experience, Toast recommends an internet speed of ____
To optimize our customer experience, Toast recommends an internet speed of ____
What can't Toast do in offline mode?
What can't Toast do in offline mode?
What are some benefits of the Toast Go?
What are some benefits of the Toast Go?
What are some benefits of the KDS?
What are some benefits of the KDS?
What are the three parts of a positioning statement?
What are the three parts of a positioning statement?
True or False: a positioning statement and a mission statement are the same thing.
True or False: a positioning statement and a mission statement are the same thing.
Which of the following is Toast's primary differentiator?
Which of the following is Toast's primary differentiator?
What is the #1 overall key purchasing criteria for all restaurant types?
What is the #1 overall key purchasing criteria for all restaurant types?
Which KPC is relatively more important to all restaurant types?
Which KPC is relatively more important to all restaurant types?
Select the phrase that best represents Toast's primary definition.
Select the phrase that best represents Toast's primary definition.
Which restaurant segment is most likely to purchase Toast online ordering?
Which restaurant segment is most likely to purchase Toast online ordering?
Select the restaurant segment with the highest average ticket size.
Select the restaurant segment with the highest average ticket size.
Select the restaurant segment with the lowest average number of terminals purchased.
Select the restaurant segment with the lowest average number of terminals purchased.
Which of the following is not one of Toast's target segments for 2018?
Which of the following is not one of Toast's target segments for 2018?
SAs are measured on demos and wins, just like AEs.
SAs are measured on demos and wins, just like AEs.
What is the definition of an SA?
What is the definition of an SA?
Toast has two separate SA teams, inbound and outbound.
Toast has two separate SA teams, inbound and outbound.
I will work with my ___ SA on a day-to-day basis.
I will work with my ___ SA on a day-to-day basis.
How many target leads should you provide your SA on an ongoing basis?
How many target leads should you provide your SA on an ongoing basis?
What day is a mandatory pipeline and strategy call with your SAs held?
What day is a mandatory pipeline and strategy call with your SAs held?
How many calling days in advance do you need to keep your calendar up to date for your SA?
How many calling days in advance do you need to keep your calendar up to date for your SA?
How soon should I mark a demo within Salesforce after I do a demo and/or discovery?
How soon should I mark a demo within Salesforce after I do a demo and/or discovery?
When an inbound SA puts a demo discovery on your calendar, these meetings are going to be ___?
When an inbound SA puts a demo discovery on your calendar, these meetings are going to be ___?
How should you work with your SA daily?
How should you work with your SA daily?
What does BANT stand for?
What does BANT stand for?
What is the monthly opportunities created target?
What is the monthly opportunities created target?
The four buying influences we identified are:
The four buying influences we identified are:
Coaches (champions) can be found outside of the restaurant?
Coaches (champions) can be found outside of the restaurant?
It's a best practice to always involve multiple influences.
It's a best practice to always involve multiple influences.
You should always have a min of ___ target leads in your pipeline?
You should always have a min of ___ target leads in your pipeline?
Self-sourced prospecting activities include:
Self-sourced prospecting activities include:
What day does the customer first get billed for software if they are not financing?
What day does the customer first get billed for software if they are not financing?
Do I need CC BizOps on all my Docusigns?
Do I need CC BizOps on all my Docusigns?
Which team do I reach out to regarding implementation questions and holding installation dates?
Which team do I reach out to regarding implementation questions and holding installation dates?
Which team do I reach out to regarding credit card rates?
Which team do I reach out to regarding credit card rates?
Who do I reach out to with questions about how to send a Docusign?
Who do I reach out to with questions about how to send a Docusign?
T/F: Each account can only have 1 actively working 'new business' opportunity?
T/F: Each account can only have 1 actively working 'new business' opportunity?
The majority of API integrations require a single recurring fee - how much is it?
The majority of API integrations require a single recurring fee - how much is it?
When financing, by what deadline must a customer be approved in order to stay booked for the month?
When financing, by what deadline must a customer be approved in order to stay booked for the month?
Customer signs with a valid CC deposit but is on hold (need a TIN #). Will the deal still book for the month?
Customer signs with a valid CC deposit but is on hold (need a TIN #). Will the deal still book for the month?
Who do I reach out to for retrying a deposit charge attempt?
Who do I reach out to for retrying a deposit charge attempt?
What is the Toast flat rate for swiped/dipped Visa/Mastercard/Discover for SMB?
What is the Toast flat rate for swiped/dipped Visa/Mastercard/Discover for SMB?
What is the Toast Flat Rate for American Express Direct?
What is the Toast Flat Rate for American Express Direct?
What is interchange?
What is interchange?
What is PCI Compliance?
What is PCI Compliance?
How are AMEX direct transactions different than Visa/Mastercard/Discover transactions?
How are AMEX direct transactions different than Visa/Mastercard/Discover transactions?
Why does Toast charge 15 cents?
Why does Toast charge 15 cents?
Why does Toast Payments require at least one full month of statements in order to match rates?
Why does Toast Payments require at least one full month of statements in order to match rates?
How does Toast calculate a customer's effective rate for a month?
How does Toast calculate a customer's effective rate for a month?
Under what qualifications does Toast offer OptBlue to customers?
Under what qualifications does Toast offer OptBlue to customers?
What is the preferred and proper way to contact the payments team should you need assistance?
What is the preferred and proper way to contact the payments team should you need assistance?
What's the required term length for a 0% financing deal?
What's the required term length for a 0% financing deal?
For a financed deal, what's due on signing with the 3rd party lender?
For a financed deal, what's due on signing with the 3rd party lender?
For a financed deal, what does the customer need to sign?
For a financed deal, what does the customer need to sign?
For 0% financing, we've seen customers get approved with credit scores of:
For 0% financing, we've seen customers get approved with credit scores of:
Can financed customers pay off their balances with the lender early?
Can financed customers pay off their balances with the lender early?
What's included in a customer's 3 year financing contract?
What's included in a customer's 3 year financing contract?
For 0% financing, lenders will often request to strengthen the credit app. What doesn't help?
For 0% financing, lenders will often request to strengthen the credit app. What doesn't help?
T/F: For 0% financing, Toast pays a subsidy to the vendors up-front.
T/F: For 0% financing, Toast pays a subsidy to the vendors up-front.
When is the first payment due on a new loan for a customer who's elected financing?
When is the first payment due on a new loan for a customer who's elected financing?
T/F: A customer who applies for Toast financing is agreeing to a hard credit pull?
T/F: A customer who applies for Toast financing is agreeing to a hard credit pull?
Which audiences will help you become the Mayor of your town?
Which audiences will help you become the Mayor of your town?
True or False: Referrals are your most efficient type of lead.
True or False: Referrals are your most efficient type of lead.
For a referrer to be paid their bonus, you must fill out referrer name, email, company, and ____
For a referrer to be paid their bonus, you must fill out referrer name, email, company, and ____
Which of the following are goals of Toast's integration partner program?
Which of the following are goals of Toast's integration partner program?
How much does it cost to use integrations available in Toast Partner Connect?
How much does it cost to use integrations available in Toast Partner Connect?
3 Integrations do NOT require the API subscription. Which of the below DOES?
3 Integrations do NOT require the API subscription. Which of the below DOES?
What's the best way to describe go-to-market integration partners?
What's the best way to describe go-to-market integration partners?
What is the name of the document you favorited with instruction for how to use this tool?
What is the name of the document you favorited with instruction for how to use this tool?
Where should you register your local partners?
Where should you register your local partners?
How can you find out who integrates with Toast and is a partner?
How can you find out who integrates with Toast and is a partner?
How can you create value for our partners?
How can you create value for our partners?
What is the best way to find out if Toast is going to integrate with a partner?
What is the best way to find out if Toast is going to integrate with a partner?
Which resources will tell me the integrations being used in my territory?
Which resources will tell me the integrations being used in my territory?
Prospect uses a technology that does not integrate with Toast. What can you do?
Prospect uses a technology that does not integrate with Toast. What can you do?
How can Toast partners help you as a sales rep?
How can Toast partners help you as a sales rep?
Study Notes
KDS and Printer Requirements
- At least one printer is required for a customer using a Kitchen Display System (KDS).
- Existing printers cannot be reused for Toast services.
Toast Hardware and Networking
- Toast hardware offers reliable performance and durable devices tailored to customer needs.
- Each terminal can incorporate only one USB peripheral.
Connectivity and Internet Speed
- Customers utilizing Toast Go should have one wireless access point for every 1,000 square feet.
- Recommended internet speed for optimal customer experience is 15 Mbps download and 5 Mbps upload.
Offline Functionality
- In offline mode, Toast cannot sync and share orders between tablets.
Benefits of Toast Go and KDS
- Toast Go provides a seamless guest experience and is lightweight, with a battery life exceeding 14 hours.
- Key benefits of KDS include improved kitchen efficiency, kitchen analytics, and enhanced communication between front-of-house (FOH) and back-of-house (BOH).
Positioning Statement Components
- A positioning statement consists of three parts: definition, differentiator, and deliverable.
- A positioning statement is distinct from a mission statement.
Toast's Market Differentiators
- Toast's primary differentiator is its specific focus on restaurant management.
- The top key purchasing criteria for all restaurant types is system reliability, followed closely by hardware durability.
Restaurant Segmentation Insights
- Fast casual restaurants are most likely to purchase Toast online ordering.
- Full service - fine dining restaurants have the highest average ticket size.
- Café, bakery, and food truck segments purchase the lowest number of terminals.
Sales Associate Structure and Responsibilities
- Sales Associates (SAs) are measured on demos and wins, similar to Account Executives (AEs).
- There are two separate SA teams: inbound and outbound.
- Daily work with outbound SA involves following a specific checklist and providing 50 ongoing target leads.
Prospective Sales and Meetings
- A mandatory pipeline and strategy call with SAs is held on Mondays.
- It is crucial to mark demo meetings in Salesforce immediately after they occur.
BANT Framework and Monthly Targets
- BANT stands for Budget, Authority, Need, and Timeline.
- Monthly target for created opportunities is set at 20.
Influences in Sales
- The four buying influences include economic, user, technical, and coach.
- Involving multiple influences in the sales process is considered a best practice.
Financial and Billing Information
- The customer first gets billed for software on the start or go-live date if not financing.
- The Toast flat rate for swiped/dipped Visa/Mastercard/Discover transactions is 2.49% plus 15 cents.
Financing and Credit Assessment
- A 0% financing deal requires a term length of 36 months and can be approved for customers with credit scores as low as 590.
- Customers can pay off financed balances early without penalties.
Integration Partnerships and Costs
- Integrations available in Toast Partner Connect cost $25/month per location, excluding certain integrations.
- Go-to-market integration partners are those that can be integrated by all Toast customers.
Partner Contribution and Resources
- Partners can enhance the Toast product by offering complementary solutions and services and advocating for Toast.
- Resources for integration information include the partner Wiki, integration feature matrix, and the Toast website.
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Description
Test your knowledge on Toast hardware and network requirements with these flashcards. Each card focuses on different aspects such as printer needs, hardware benefits, and peripheral capabilities. Perfect for anyone looking to understand Toast's functionalities better.
