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Questions and Answers

In professional settings, what is the most significant risk associated with the misuse of visuals in communication?

  • The potential for misinterpretation and subsequent miscommunication. (correct)
  • Creation of ambiguity that necessitates extensive clarification.
  • Diminished audience engagement due to over-stimulation.
  • Reduced retention of information by the audience because of divided attention.

When delivering a presentation to a large audience, which visual consideration is most crucial for ensuring effective communication?

  • The use of animations to maintain audience interest.
  • The size and clarity of visuals to ensure visibility from a distance. (correct)
  • The strategic use of color to evoke emotional responses.
  • The complexity of diagrams to convey detailed information.

Considering the elements of position, color, size, shape, and orientation in visual communication, what overarching principle determines their effectiveness?

  • Adherence to established design trends.
  • The aesthetic appeal and artistic value of the visuals.
  • The impact on the audience's emotional state.
  • Their contribution to the clarity and accuracy of the message. (correct)

How does the interpretation of visual communication differ fundamentally from interpersonal communication?

<p>Visual communication requires the recipient to decode symbols contextually, whereas interpersonal communication relies on direct verbal cues. (D)</p> Signup and view all the answers

What differentiates intrapersonal communication from other forms of communication in its most fundamental aspect?

<p>Its occurrence within an individual, involving self-dialogue. (C)</p> Signup and view all the answers

Under what circumstances might engaging in intrapersonal communication be indicative of a potential psychological concern?

<p>When it becomes a frequent substitute for social interaction. (D)</p> Signup and view all the answers

Consider a scenario where an individual consistently uses self-talk to reassure themselves of their capabilities despite repeated failures. Which critical analysis best evaluates this situation?

<p>A potential sign of denial or avoidance of necessary self-improvement. (D)</p> Signup and view all the answers

In the context of intercultural communication, what is the most significant implication of failing to recognize subtle nonverbal cues?

<p>It can lead to misunderstandings and misinterpretations that damage relationships and impede effective collaboration. (A)</p> Signup and view all the answers

When adapting communication strategies for a global audience, what is the most critical factor to consider beyond language translation?

<p>Cultural nuances, values, and communication styles to ensure the message is received as intended and avoids unintended offense. (A)</p> Signup and view all the answers

How does globalization primarily influence communication strategies in multinational corporations?

<p>It requires adapting communication strategies to respect local cultures and languages while maintaining a cohesive global brand identity. (A)</p> Signup and view all the answers

What is the most significant ethical consideration when using social media for business communication?

<p>Transparency and honesty in representing the company's values and products, and respecting the privacy of individuals. (B)</p> Signup and view all the answers

In the context of the 7Cs of effective written communication, how does 'correctness' extend beyond just grammar and spelling?

<p>It verifies that all facts and figures are accurate and that the language used is appropriate for the audience and context. (B)</p> Signup and view all the answers

How do differing cultural norms primarily impact the interpretation and effectiveness of humor in global communication?

<p>What is considered humorous in one culture can be offensive or confusing in another, affecting the message's reception. (B)</p> Signup and view all the answers

Which strategy is most effective for mitigating potential misunderstandings arising from language differences in a multicultural project team?

<p>Establishing a glossary of key terms and acronyms, and encouraging team members to ask clarifying questions. (D)</p> Signup and view all the answers

What is the key distinction between a memo and a business letter in organizational communication?

<p>Memos are typically used for internal communication within an organization, while business letters are often used for formal communication with external parties. (B)</p> Signup and view all the answers

Which scenario exemplifies language acquisition rather than language learning?

<p>A child from a multilingual home effortlessly using three languages without formal study. (D)</p> Signup and view all the answers

How does language contact most significantly contribute to language change?

<p>By facilitating the borrowing of words, structures, and sounds between languages in contact. (D)</p> Signup and view all the answers

If a new sound emerges and spreads through the pronunciation of a language, what type of language change is occurring?

<p>Phonological change (D)</p> Signup and view all the answers

What is the most likely outcome when two languages come into intense and prolonged contact?

<p>The languages may influence each other, resulting in lexical borrowing, structural changes, and the creation of mixed languages. (A)</p> Signup and view all the answers

In the context of language acquisition and learning, what distinguishes 'mother tongue' from 'second language'?

<p>A 'mother tongue' is the language acquired from a speaker's community during their formative years, while a 'second language' is learned later for various reasons. (D)</p> Signup and view all the answers

Which of the following is the LEAST likely result of language contact?

<p>The complete genetic merging of two unrelated languages into a single new language within a generation. (C)</p> Signup and view all the answers

What is a crucial prerequisite for successful language learning, according to the provided information?

<p>Conscious knowledge of the rules of the new language and the ability to discuss that knowledge. (A)</p> Signup and view all the answers

If a word's meaning broadens over time to encompass a wider range of referents, what type of language change has occurred?

<p>Semantic broadening (A)</p> Signup and view all the answers

What is the primary difference between language acquisition and learning?

<p>Language acquisition happens naturally, while language learning is the result of direct formal instruction. (B)</p> Signup and view all the answers

A community adopts a simplified version of a dominant language for trade purposes. What linguistic phenomenon does this best illustrate?

<p>Pidginization (D)</p> Signup and view all the answers

Which of the following best captures the core distinction between human and animal communication, as emphasized by linguists?

<p>Human communication is characterized by language, which possesses grammar, phonology, and lexicon, unlike animal communication. (D)</p> Signup and view all the answers

Considering the definition of a 'speech community', which scenario best illustrates an individual navigating multiple speech communities?

<p>A student using formal language in academic papers and informal language with friends. (C)</p> Signup and view all the answers

A researcher aims to study language acquisition in infants. Which approach would provide the MOST direct insight into this process?

<p>Observing and recording infants' interactions with caregivers in natural settings. (D)</p> Signup and view all the answers

A new communication system emerges among a group of teenagers using unique slang and abbreviations via text messages. To be considered a true 'language' by linguistic standards, what MUST this system possess?

<p>A structured system of grammar, phonology (or equivalent symbol system), and lexicon. (D)</p> Signup and view all the answers

An individual fluent in multiple languages effortlessly switches between them depending on the social context and audience. Which linguistic concept BEST describes this ability?

<p>Code-switching (A)</p> Signup and view all the answers

Considering the relationship between language and communication, how might a society's cultural values MOST significantly influence its language?

<p>By shaping the vocabulary and expressions used to discuss important concepts and beliefs. (C)</p> Signup and view all the answers

A child raised in complete isolation, without exposure to any language, fails to develop normal language skills despite having no physical or cognitive impairments. What critical aspect of language acquisition does this scenario highlight?

<p>The crucial role of societal interaction and immersion in language development. (B)</p> Signup and view all the answers

How does phonology, as a component of language, MOST directly impact communication?

<p>By enabling the production and recognition of distinct sounds that differentiate words. (B)</p> Signup and view all the answers

Walter Loban's quote emphasizes the relative frequency of different language skills. What implication can be drawn from the quote?

<p>Individuals generally spend more time receiving information through listening and reading than actively producing it through speaking and writing. (B)</p> Signup and view all the answers

Ben Johnson's quote cautions that 'To speak and to speak well are two different things.' Which scenario BEST illustrates this distinction?

<p>A politician giving a passionate speech filled with logical fallacies and misleading information. (D)</p> Signup and view all the answers

In what way does the speaker's or listener's value position influence the communication context?

<p>It affects the relevance and appropriateness of the message conveyed. (B)</p> Signup and view all the answers

When assessing the effectiveness of a communication strategy, how crucial is understanding the interplay between verbal and non-verbal cues?

<p>Understanding both is crucial, as they can either reinforce or contradict each other, drastically altering the message's interpretation. (D)</p> Signup and view all the answers

If someone says something that is meant to be sarcastic, how do non-verbal cues change the message?

<p>Non-verbal cues can completely change the message being conveyed, using the tone of voice and gestures to indicate the opposite of the literal words are true. (A)</p> Signup and view all the answers

How might cultural differences change the effectiveness of non-verbal communication?

<p>Non-verbal gestures and expressions vary across cultures, potentially leading to misunderstandings or misinterpretations. (D)</p> Signup and view all the answers

Why should a communications specialist be mindful of the communication setting?

<p>To ensure the communication aligns with the environment's norms, enhancing the message's appropriateness and impact. (A)</p> Signup and view all the answers

When designing a crisis communication strategy, how can an organization effectively balance transparency with the need to manage public perception?

<p>Implement a strategic blend of openness and carefully crafted messaging, ensuring accountability while shaping the narrative to mitigate undue harm. (C)</p> Signup and view all the answers

How does understanding different communication styles impact team dynamics within an organization?

<p>It enables team members to better adapt to and appreciate diverse perspectives, fostering collaboration and minimizing conflicts. (A)</p> Signup and view all the answers

Why is it harder to interpret sarcasm in written communication compared to face-to-face interactions?

<p>Written communication lacks non-verbal cues such as tone of voice and facial expressions, therefore relying solely on contextual understanding which can be ambiguous. (A)</p> Signup and view all the answers

In what scenarios would leaning into ambiguity in communication be a strategic advantage?

<p>When needing to convey complex or sensitive information where directness could be counterproductive, or when aiming to foster creativity through open interpretation. (D)</p> Signup and view all the answers

What strategies might an organization employ to ensure effective intercultural communication in a globalized work environment?

<p>Implementing comprehensive cultural sensitivity training, promoting linguistic diversity, and establishing clear communication channels that respect differing cultural norms. (C)</p> Signup and view all the answers

Flashcards

Communication

The process of conveying information, ideas, thoughts, feelings, and emotions through verbal and nonverbal means.

Communication Models

Illustrates the exchange of information from a sender to a receiver, highlighting potential barriers and feedback loops.

Effective Communication Principles

Accuracy, clarity, and conciseness ensure the message is easily understood.

Effective Oral Communication

Enunciation, Pronunciation, Stage Presence

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7 C's of Written Communication

Clear, Concise, Concrete, Correct, Coherent, Complete and Courteous.

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Ethics of Communication

Moral principles governing communication

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Globalization

The increasing interconnectedness and interdependence of countries and cultures worldwide.

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Communicating Across Cultures

Understanding and respecting cultural differences to avoid misunderstandings and foster effective communication.

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Mother Tongue

The first language learned from a speech community during childhood.

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Second Language

Languages learned later in life, often for specific purposes.

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Language Learning

Learning a language through direct instruction, formal or informal, with conscious knowledge of the rules.

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Language Learning (LL)

Actively trying to understand a language through formal teaching.

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Language Acquisition

Gaining language knowledge naturally and subconsciously.

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Grammar (in linguistics)

A system of rules governing language structure.

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Phonology

A system of sounds that make up a language.

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Language Contact

Interaction between speakers of different languages leading to transfer of linguistic features.

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Language Change

Permanent alterations in the features and use of a language over time.

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Lexicon

A system of words and their meanings in a language.

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Speech Community

Group sharing rules for interpreting a language/dialect.

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Sound Changes

Alterations that happen in the language’s sound.

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Lexical Changes

Alterations that happen in the language’s vocabulary.

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Semantic Changes

Alterations that happen in the language’s meaning.

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What is Language?

A form of communication meeting grammar, phonology, and lexicon criteria.

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Language Capability

Humans are uniquely capable of it through grammar, phonology and lexicon.

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Speaking Well

Ability to follow grammatical rules and to speak articulately.

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Native Language acquisition

The language you first learn, naturally from your primary caregivers.

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Language Skills

Listening, speaking, reading, and writing.

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Effective Communication: Blending Types

Blending a welcoming attitude with a happy disposition for effective interaction.

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Visual Communication

Conveying messages through signs, symbols, images, and other visual elements.

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Decoding Visuals

Visuals should be interpreted correctly by understanding the context.

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Advantages of Visuals

Grabs attention, aids recall, and makes presentations engaging.

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Visuals: Important Consideration

Misleading or irrelevant visuals lead to miscommunication.

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Intrapersonal Communication

Communication or talking to oneself.

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Why Talk to Yourself?

Reasons include boosting confidence, appraising oneself, or providing self-consolation.

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Context

The circumstance or environment in which communication takes place.

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Verbal Communication

Communication using spoken or written words.

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Non-Verbal Communication

Communication using gestures, facial expressions, and body language.

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Definition of Communication

The exchange of thoughts, ideas, concepts, and points of view between or among two or more people.

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Extended Communication

Communication to a bigger scale to a mass audience

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Organizational Communication

Communication within a company or team of colleagues

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Study Notes

  • Purposive Communication (COMM 101) is a 3-unit course
  • Prepares students to communicate effectively and appropriately in multimodal tasks
  • Focus is on a multicultural audience in a local or global setting
  • Equips students with skills for evaluating various texts critically
  • Emphasizes responsible message conveyance
  • Highlights the power of language and the impact of images
  • Knowledge, skills, and insights apply to academic, professional pursuits
  • Aims for relevant oral, written, audio-visual, and/or web-based output

Course Outline

Preliminary Topics

  • Language and Communication
    • Covers the nature and definition of language
  • Types of Communication
    • Explores definition of communication
    • Different communication types like mode, context, purpose, and style
  • Communication Processes, Principles, and Ethics
    • Covers Communication models
    • Covers General principles of communication and ethics
  • Modes of Communication
    • Different forms of communication will be explored

Midterm Topics

  • Intercultural Communication: Communication and Globalization
    • The Globalization Phenomenon and its impact on Communication
  • Local and Global Communication in Multicultural Settings
    • Communicating Across Cultures in different environments
  • Coping with the Challenges of Intercultural Communication
    • Challenges, sources of misunderstanding, and approaches to study

Semi-Final Topics

  • Varieties and Register of Spoken and Written Language
    • English varieties and language registers
  • Exploring Texts Reflecting Different Cultures
    • Cultural and Formal texts

Final Topics

  • Business Communication
  • Principles and the "Cs" of Written Communication
  • Developing Memos and Business Letters

Cognitive Learning Outcomes

  • Students will be able to describe the nature, components, and functions of verbal and nonverbal communication in various multicultural settings.
  • Cultural and global issues affect communication
  • How to determine culturally appropriate terms, expressions, and images
  • Evaluate multimodal texts critically to enhance skills of receptivity
  • Summarize the principles of academic text structure

Psychomotor Learning Outcomes

  • Use appropriate registers to convey ideas to target audiences in local and global settings.
  • Create clear, coherent, and effective communication materials.
  • Use appropriate language registers, tone, expressions, and gestures persuasively.
  • Write and present academic papers using appropriate tone, style, conventions, and references.

Affective Learning Outcomes

  • Use cultural and intercultural awareness and sensitivity in communication
  • Recognize distinctions between spoken and written language
  • Keep audience and context in mind when presenting ideas
  • Recognize the importance of communication in society

Assessment and Grading

  • Prelim includes Quizzes, Assignments, and Outputs (50%), a Prelim Exam (25%), and a Midterm Exam (25%)
  • Tentative: Final Grade is based on Quizzes, Assignments, Outputs (50%), Semi-Final Exam (25%), and Final Exam (25%)
  • Course can be taken online or offline, using Google Classroom
  • Synchronous and asynchronous classes are offered
  • Offline students required online enrollment

Lesson 1: Language and Communication

  • Language and communication: fundamental concepts
  • Personal experiences are related to information

Key points about language

  • Welcome linguists, possess knowledge of linguistics
  • Understand connections between language and communication
  • Explore how language is used in communication

Defining Language

  • Linguists consider a form of communication a language if it meets three criteria
    • Grammar: a system of rules
    • Phonology: a system of sounds
    • Lexicon: a system of vocabulary
  • Language and Communication are closely related.
  • Only humans use language to do what animals do with gestures.

Key Terms

  • Speech Community
    • A group sharing rules for conducting and interpreting language or dialect
    • Can be a neighborhood, city, region, or nation
    • One belongs to many, the first is one's caregivers
  • Language Acquisition
    • Acquiring a language through immersion
  • Mother Tongue
    • Acquired from speech community during childhood and the FIRST LANGUAGE
  • Second Language
    • Language acquired later in life for various reasons
  • Language Learning
    • Learning rules via direct formal or informal instruction
  • Language Contact
    • Different dialects or languages interacting, transferring features
  • Language Change
    • Permanent alterations in features and use over time

Lesson 2: Types of Communication

  • Lesson focuses on Types of Communication
  • Communication modes
  • Context
  • Purposes, and style

Learning Objectives

  • Identify communication types by mode, context, purposes, and style
  • Distinguish verbal, nonverbal, visual communication and sub-forms
  • Assess differences within intrapersonal, interpersonal, extended, organizational, intercultural contexts
  • Explain differences in purpose and style between formal and informal communication
  • Style is a drawback

Definition of Communication

  • The exchange of thoughts, ideas, concepts, and points of view among people.
  • Communication is defined as the circumstance or environment in which communication takes place, the context.
    • The physical setting, speaker/listener values, and message appropriateness are involved.
  • Circumstance focuses on communication groupings.

Types of Communication According to Mode

  • Verbal and Non-Verbal
    • Verbal is written or oral.
    • Non-verbal is actions, gestures, facial expressions, and body language
  • Visual Communication
    • Uses visuals to convey information or messages
    • Examples: signs, signals, imagery, maps, graphs
    • Message recipient decodes meaning by contextualizing information
    • Important in work environments, transferring digestible data and garnering attention
  • Always take note of relevant or irrelevant information when it comes to visuals

Communication Types by Context

  • Intrapersonal Communication
    • Talking to oneself, inner monologue
    • Aims to boost confidence, self-console, or apprise oneself, which improves motivation
  • Interpersonal Communication
    • Aims to establish or strengthen relationships
    • Can be serious or formal
    • Aims to accomplish or resolve
  • Extended Communication
    • Uses electronic media
    • Examples: television and Skype
  • Organizational Communication
    • Role in organizational contexts
    • Formal structure allows communication between positions to take place through message flow channels.
    • The following must take place to have good organizational communication.
      • Downward Communication flow of information from presidency or supervision for an ordinary task
      • Message transmission in upward communication involves expressing of feedback towards superior
      • Horizontal involves different departments sharing the same level
      • Diagonal is when employees communicate in different departments with each other
  • Intercultural Communication
    • Among different linguistic, ethnic, social, religious backgrounds, involving nonverbal communication

Types of Communication by Purpose and Style

  • Formal - language in writing or speaking, lectures, public speaking and business letters
  • Informal - personal conversation with acquaintances/friends

Lesson 3: Communication Processes, Principles, and Ethics

Objectives

  • Communication processes, rules, and ethics
  • Communication process's variables are determined
  • Improves personal and professional communication
  • Ethical is important because it distinguishes what is offensive or proper.

Key points

  • Communication effectiveness is the goal
  • Ethical is the need to be proper

Communication Models

  • Aristotle's Model
    • Speaker variable, adjust the speech
    • The message is important for communication
  • Laswell's Model
    • Includes 5 variables
    • Communicator
    • Message
    • Medium
    • Reciever
  • Communication and Technology
    • The encoder or source
    • Communication skills
    • The use of senses to communicate

General Principles of Effective Communication

  • Know your purpose and understand audiences
  • Listen well and work is suggestions
  • Use the 7 C's

Communication Ethics

  • Morals are the goal
  • Truthfulness the focus

Lesson 4: Modes of Communication

  • Recognize the various communication modes and how they aid in the expression of communication intent
  • Use technology in communication
  • Forms of communication that express intention that gives one communication of message with ideas for the audios
  • Communicate for the audio, text, and video.

Different Communication Modes

  • Face-to-face is establishing a goal
  • Be visual and use the senses
  • Keep in mind that fist impressions last. They may be formal and informal

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