Podcast
Questions and Answers
What type of payment is made for each unit produced?
What type of payment is made for each unit produced?
Achievement motivated people often lead to better business results.
Achievement motivated people often lead to better business results.
True (A)
What theory suggests that individuals will choose to behave in ways they believe will lead to the best outcomes?
What theory suggests that individuals will choose to behave in ways they believe will lead to the best outcomes?
Vroom's expectancy theory
A _____ reflects the difficulty of the job and the standard time required to complete it.
A _____ reflects the difficulty of the job and the standard time required to complete it.
Signup and view all the answers
Match the type of payment with its description:
Match the type of payment with its description:
Signup and view all the answers
Which of the following factors are considered hygiene factors?
Which of the following factors are considered hygiene factors?
Signup and view all the answers
Physical needs include salary and working conditions.
Physical needs include salary and working conditions.
Signup and view all the answers
What motivates employees according to the content?
What motivates employees according to the content?
Signup and view all the answers
Self-actualisation involves reaching one's full potential and engaging in _____ work.
Self-actualisation involves reaching one's full potential and engaging in _____ work.
Signup and view all the answers
Match the following needs with their respective categories:
Match the following needs with their respective categories:
Signup and view all the answers
What can cause demotivation in employees?
What can cause demotivation in employees?
Signup and view all the answers
Regression is impossible in the context of employee needs.
Regression is impossible in the context of employee needs.
Signup and view all the answers
List two examples of social needs.
List two examples of social needs.
Signup and view all the answers
What was the conclusion of Mayo’s work related to productivity?
What was the conclusion of Mayo’s work related to productivity?
Signup and view all the answers
Mayo believed that workers are primarily motivated by money.
Mayo believed that workers are primarily motivated by money.
Signup and view all the answers
List one important aspect of Mayo's approach to improving worker productivity.
List one important aspect of Mayo's approach to improving worker productivity.
Signup and view all the answers
Mayo's approach included 7 steps including selecting a group of workers and ______.
Mayo's approach included 7 steps including selecting a group of workers and ______.
Signup and view all the answers
Match the management concepts with their descriptions:
Match the management concepts with their descriptions:
Signup and view all the answers
Which of the following reflects Mayo's belief regarding the supervision of workers?
Which of the following reflects Mayo's belief regarding the supervision of workers?
Signup and view all the answers
Teams should not be allowed to set their own targets according to Mayo’s findings.
Teams should not be allowed to set their own targets according to Mayo’s findings.
Signup and view all the answers
What role do informal leaders play in workplace productivity, according to Mayo?
What role do informal leaders play in workplace productivity, according to Mayo?
Signup and view all the answers
What is a characteristic of self-motivated workers?
What is a characteristic of self-motivated workers?
Signup and view all the answers
Theory X suggests that workers are inherently self-motivated.
Theory X suggests that workers are inherently self-motivated.
Signup and view all the answers
According to McGregor, what leadership style is generally considered the best?
According to McGregor, what leadership style is generally considered the best?
Signup and view all the answers
Workers may feel ______ if they lack structure and guidance.
Workers may feel ______ if they lack structure and guidance.
Signup and view all the answers
Match the following theories with their description:
Match the following theories with their description:
Signup and view all the answers
What can demotivate workers during decision-making?
What can demotivate workers during decision-making?
Signup and view all the answers
Higher levels of involvement typically lead to greater motivation among workers.
Higher levels of involvement typically lead to greater motivation among workers.
Signup and view all the answers
What factors can affect the leadership style within an organization?
What factors can affect the leadership style within an organization?
Signup and view all the answers
What is one benefit of retailers monitoring customer purchases?
What is one benefit of retailers monitoring customer purchases?
Signup and view all the answers
Social media has no impact on market research.
Social media has no impact on market research.
Signup and view all the answers
What type of data can developed software utilize from social media?
What type of data can developed software utilize from social media?
Signup and view all the answers
Online marketing allows businesses to conduct _____ effective research using digital tools.
Online marketing allows businesses to conduct _____ effective research using digital tools.
Signup and view all the answers
Match the following marketing methods with their benefits:
Match the following marketing methods with their benefits:
Signup and view all the answers
What is a concern related to the use of electronic surveys?
What is a concern related to the use of electronic surveys?
Signup and view all the answers
Pre-recorded survey requests can be automatically presented and analyzed.
Pre-recorded survey requests can be automatically presented and analyzed.
Signup and view all the answers
List one way in which online marketing tools are becoming more accessible.
List one way in which online marketing tools are becoming more accessible.
Signup and view all the answers
What does the mode represent in a set of data?
What does the mode represent in a set of data?
Signup and view all the answers
The mode can provide a complete view of data distribution.
The mode can provide a complete view of data distribution.
Signup and view all the answers
What is the definition of range in a data set?
What is the definition of range in a data set?
Signup and view all the answers
If a student scored 88% and the grade threshold range is between 85% and 90%, then the range is _____%.
If a student scored 88% and the grade threshold range is between 85% and 90%, then the range is _____%.
Signup and view all the answers
Match the following terms with their definitions:
Match the following terms with their definitions:
Signup and view all the answers
What is one disadvantage of using the mode?
What is one disadvantage of using the mode?
Signup and view all the answers
The mode is useful for reordering inventory based on popularity.
The mode is useful for reordering inventory based on popularity.
Signup and view all the answers
What is a use of calculating the range?
What is a use of calculating the range?
Signup and view all the answers
Flashcards
Hawthorne Effect
Hawthorne Effect
A management theory based on the idea that workers are more motivated by social factors, such as teamwork and communication, than by financial incentives.
Autocratic Leadership
Autocratic Leadership
A management style where the manager makes all decisions and controls all aspects of the work environment.
Piece Rate Payment
Piece Rate Payment
A system where workers are paid based on the amount of output they produce.
Theory X
Theory X
Signup and view all the flashcards
Worker Participation
Worker Participation
Signup and view all the flashcards
Human Resource Management (HRM)
Human Resource Management (HRM)
Signup and view all the flashcards
Team Working
Team Working
Signup and view all the flashcards
Industrial Psychology
Industrial Psychology
Signup and view all the flashcards
Physical Needs
Physical Needs
Signup and view all the flashcards
Safety Needs
Safety Needs
Signup and view all the flashcards
Social Needs
Social Needs
Signup and view all the flashcards
Esteem Needs
Esteem Needs
Signup and view all the flashcards
Self-Actualization Needs
Self-Actualization Needs
Signup and view all the flashcards
Hygiene Factors
Hygiene Factors
Signup and view all the flashcards
Motivators
Motivators
Signup and view all the flashcards
Regression
Regression
Signup and view all the flashcards
Vroom's Expectancy Theory
Vroom's Expectancy Theory
Signup and view all the flashcards
Salary
Salary
Signup and view all the flashcards
Time Based Wage
Time Based Wage
Signup and view all the flashcards
Piece Rate
Piece Rate
Signup and view all the flashcards
Targeted Marketing
Targeted Marketing
Signup and view all the flashcards
Cost-Effective Marketing
Cost-Effective Marketing
Signup and view all the flashcards
Social Media Market Research
Social Media Market Research
Signup and view all the flashcards
Online Market Research
Online Market Research
Signup and view all the flashcards
Automated Market Research
Automated Market Research
Signup and view all the flashcards
Worth of Online Research
Worth of Online Research
Signup and view all the flashcards
Democratic leadership
Democratic leadership
Signup and view all the flashcards
Range
Range
Signup and view all the flashcards
Mode
Mode
Signup and view all the flashcards
Tables
Tables
Signup and view all the flashcards
Mean
Mean
Signup and view all the flashcards
Median
Median
Signup and view all the flashcards
Outlier
Outlier
Signup and view all the flashcards
Median
Median
Signup and view all the flashcards
Qualitative Data
Qualitative Data
Signup and view all the flashcards
Study Notes
Human Resource Management
- Aims to recruit capable, flexible, and committed employees, managing and training them, and rewarding them accordingly
- HRM significantly impacts efficiency, flexibility, and motivation
Purpose and Roles of HRM
- Recruit and train workers to maximize productivity
- HRM roles historically involved bureaucracy and inflexible approaches, focusing solely on recruitment/selection rather than development/training
- Modern HRM roles include workforce planning (identifying future needs), recruitment and selection, developing employees, employment contracts, ensuring HRM operates across the business, employee morale/welfare, and monitoring/dismissal
Recruitment
- Necessary when a business expands or employees leave
- Job analysis: identifies vacant positions and understands their roles/responsibilities.
- Job description: complete picture of a job's roles, rights, responsibilities.
- Person specification: analyses qualities, skills, and characteristics needed for a job.
- Job advertisement: details requirements and qualities for a position, displayed internally or externally (e.g., online job boards, newspapers, agencies).
- Types of recruitment:
- External: seeking applicants from outside the organization
- Internal: seeking applicants from within the organization
Selection Process
- Shortlisting applicants from applications.
- Selecting candidates via interviews, aptitude tests, psychometric tests, or trial work.
- Using a seven-point assessment plan for candidates (achievement, intelligence, skills, interests, personal manner, physical appearance, and personal circumstances).
Employment Contracts
- Legally binding documents outlining employer and employee responsibilities, working hours, holidays, wages, and appraisal process.
Labour Turnover
- Measures employee departure rate.
- Labour Turnover Rate = (Number of Employees Leaving in 1 Year) ÷ (Average Number of Employees) × 100
- High and increasing turnover indicates low morale and employee dissatisfaction.
- Potential advantages of turnover may include the replacement of low-skilled workers with productive ones or the introduction of new ideas.
- May be associated with cost increases (recruitment, selection, training of new staff).
Training and Development of Employees
- Includes induction training (familiarization with organization), on-the-job training (instructions at workplace), and off-the-job training (instructions away from workplace through experts).
- HRM aims at increasing employee efficacy and productivity by training them.
- Development involves continuous challenges and opportunities to grow, helping employees to achieve self-actualisation and fulfillment.
- Appraisals assess employee performance against pre-set goals and are a continuous process in staff development.
Discipline and Dismissal of Employees
- Procedures for dealing with employee misconduct/failure to meet obligations.
- Potential for unfair dismissal allegations. These require demonstrating proper steps were taken to prevent it.
Redundancies
- Occurs when a job is no longer needed due to factors like decreasing demand, advanced technologies, or business rationalization.
- It is crucial to communicate and handle redundancy effectively to minimize negative impacts on affected employees' morale and job security.
Employee Morale and Welfare
- HR departments provide advice, guidance, and counseling.
- Increasing morale and loyalty is important for the company.
Work-Life Balance
- Balance between work and personal time.
- Effective HR management addresses potential work-life imbalances.
Policies for Diversity and Equality
- Ensure all employees are treated fairly and equitably to increase efficiency, morale, the ability to recruit talent, capture a bigger market, and be more creative.
Encouraging Intrapreneurship through Employee Development
- Fostering independent thought and innovation within an organization.
- Providing opportunities to collaborate across departments.
- Empowering employees with autonomy and resources for innovation.
- Removing the fear of failure in exploring new ideas.
Benefits of Corporation between Management and Workforce
- Overall improvement in business efficacy and productivity.
Trade Unions
- Employee organizations representing their rights in negotiations with employers
Collective Bargaining and Its Benefits
- A group of workers (usually a union) negotiate with employers to improve wages and working conditions
- Benefits include handling employee issues and workforce problems, communication between employees and management, and preventing hasty, disruptive industrial action.
Motivation
- Internal and external factors driving people toward achieving goals.
F.W. Taylor's Scientific Management/Theory of an Economic Man
- Emphasizes employee motivation through monetary incentives.
- Focuses on efficiency and productivity improvements through close supervision and training.
Mayo and Human Relations Theories
- Experiments at the Hawthorne plant revealed that financial incentives are not the sole motivators of workers.
- Factors like social interaction, group dynamics, and worker participation play important roles in productivity.
Abraham Maslow's Hierarchy of Human Needs
- Categorizes employee needs into five levels, from basic (physiological and safety) to higher-order (social, esteem, and self-actualization) needs.
- Addressing these needs is key for employee satisfaction and motivation
Vroom's Expectancy Theory
- Individuals choose behaviors based on potential rewards Individual desire for rewards (valence) is critical in influencing their motivation. The belief in the likelihood of achieving goals (expectancy) and in how those goals relate to rewards (instrumentality)
David McClelland's Motivational Needs Theory
- Identifies three key motivational needs:
- Achievement: desire to succeed, complete tasks effectively
- Power: desire to influence and control others
- Affiliation: desire for strong relationships and teamwork
Motivational Theories - Evaluation
- The theories offer frameworks for understanding motivation but need to consider individual differences and contexts.
Motivators - Financial Rewards
- Time-based wage, piece-rate, and salary are basic forms of financial compensation in organizations.
- Considerations include wage levels, the security of income, and the effect of pricing decisions on motivation.
- Job evaluation and wage structure need to be clearly developed.
Motivators - Non-Financial Rewards
- These include job redesign, training, quality circles, and teamwork.
Management and Leadership
- Functions of management include setting objectives, planning, organizing resources, directing/motivating staff, coordinating activities, and controlling/measuring performance.
- Management roles: interpersonal (figurehead, leader, liaison), informational (monitor, disseminator, spokesperson), and decisional (entrepreneur, disturbance handler, resource allocator, negotiator).
- Leadership styles: autocratic, democratic, paternalistic, laisse-faire.
- Importance of leadership positions (director, manager, supervisor, etc.).
Marketing
- Marketing is the management process of identifying anticipated consumer needs and satisfying them profitably.
- Related concepts include markets, needs and wants, value and satisfaction.
- Marketing objectives must align with business goals
- Marketing coordinates with other business departments (finance, HR, operations)
- Marketing must understand demand and supply relationships.
- Types of markets: local, national, international.
- Marketing segments their consumer groups.
- Strategies for marketing include B2B (business-to-business) and B2C (business-to-consumer).
- Companies use consumer and industrial purchasing characteristics as a basis for marketing.
Market Orientation
- Outward-looking approach prioritizing consumer needs as the central focus for product development and marketing decisions
Product Orientation
- Inward-looking approach focused on product development and innovation
Product Life Cycle (PLC)
- Stages a product goes through from introduction to decline (introduction, growth, maturity, decline).
Creating Value
- The difference between selling price and cost of raw materials.
Mass Marketing
- Selling standardized products to the entire market.
Market Size
- Total value or quantity of sales across a specified market.
Market Growth Rate
- Percentage change in market size over a period.
Market Share
- Percentage of a market's total sales a business earns.
Customer Relation Management (CRM)
- Strategies for fostering and maintaining customer relationships.
Market Research
- The process of gathering, recording, and analyzing data on consumers, competitors, and markets.
Types of Data (Qualitative and Quantitive)
- Qualitative: non-numerical (e.g., opinions, feelings)
- Quantitative: numerical data (e.g., sales figures, prices)
Primary Data Collection Methods
Secondary Data Collection Methods
Accuracy of Primary Research
Measurement of Quantitative Data: Arithmetic Mean, Mode, Median, Range.
Packaging
- Importance of packaging in creating a product's brand image and ensuring safety & information for consumers.
Branding
- The process of creating a unique identity for a product. (e.g., logos, names, colors)
Sales Promotion
- Activities to stimulate short term sales.
Personal Selling
- Involves having sales staff communicate and sell to individual customers directly.
Promotion Methods
- Includes advertising, telemarketing, direct mail, trade fairs, public relations, social media marketing, and online advertising.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
Test your knowledge on various motivational theories and payment structures in business management. This quiz covers key concepts related to employee motivation, hygiene factors, and theories like Mayo's conclusions on productivity. Perfect for students or professionals looking to solidify their understanding of motivational strategies.