10 Questions
What is the primary reason for individuals to resist change in an organization?
Personal costs outweighing benefits
What percentage of individuals are classified as reluctant adopters?
40-60%
What is the most effective way to get new skills required for a new system?
All of the above
What should training for business systems focus on?
How to accomplish jobs using the system
Why should training mention little-used functions of a system?
So users are aware of their existence and know how to learn about them when needed
What is the primary goal of project assessment?
To understand what was successful about the system and project activities
What is the focus of the Project Team Review?
Improving the performance of the project team
What is the typical timing of the System Review?
Several months after the system is installed
What is the objective of the System Review?
To compare the anticipated business value against the actual realized value
What is the benefit of conducting project assessment for junior staff members?
It promotes faster learning and improvement
Learn about the importance of providing evidence for change and the two basic strategies to motivate adoption: informational and other, to convince potential adopters of the benefits of change.
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