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Motivating Adoption Strategies

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Questions and Answers

What is the primary reason for individuals to resist change in an organization?

Lack of proper training

Fear of the unknown

Inadequate communication

Personal costs outweighing benefits (correct)

What percentage of individuals are classified as reluctant adopters?

10-20%

40-60% (correct)

20-30%

50-70%

What is the most effective way to get new skills required for a new system?

Hiring new employees with the required skills

Outsourcing the processes to an organization with the required skills

Training existing staff in the new business processes

All of the above (correct)

What should training for business systems focus on?

How to accomplish jobs using the system Signup and view all the answers

Why should training mention little-used functions of a system?

So users are aware of their existence and know how to learn about them when needed Signup and view all the answers

What is the primary goal of project assessment?

To understand what was successful about the system and project activities Signup and view all the answers

What is the focus of the Project Team Review?

Improving the performance of the project team Signup and view all the answers

What is the typical timing of the System Review?

Several months after the system is installed Signup and view all the answers

What is the objective of the System Review?

To compare the anticipated business value against the actual realized value Signup and view all the answers

What is the benefit of conducting project assessment for junior staff members?

It promotes faster learning and improvement Signup and view all the answers