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Questions and Answers
What is the primary concern of the PM in implementing the new customer relationship management system?
What is the primary concern of the PM in implementing the new customer relationship management system?
- Creating a memorandum of acceptable use
- Escalating the issue to the CCB
- Ensuring the sales organization utilizes the new system (correct)
- Logging the issue in the project risk register
What step should the PM take to address the adoption issues and gain organizational acceptance?
What step should the PM take to address the adoption issues and gain organizational acceptance?
- Conduct training sessions for the sales organization
- Track system usage and report user activity
- Hold sessions to understand user challenges (correct)
- Escalate the issue to the CCB
Why is it crucial to address the sales organization's reluctance to use the new system?
Why is it crucial to address the sales organization's reluctance to use the new system?
- To prevent jeopardizing the project's success (correct)
- To ensure the CCB is informed
- To create a memorandum of acceptable use
- To track system usage and report user activity
What should the PM do to ensure the sales organization is comfortable with the new system?
What should the PM do to ensure the sales organization is comfortable with the new system?
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Why is it essential to address the adoption issues promptly?
Why is it essential to address the adoption issues promptly?
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Study Notes
Project Management Challenges
- A project manager is facing a problem with the implementation of a new customer relationship management system, as the sales organization is hesitant to use it.
- This reluctance could put the project's success at risk.
Understanding Adoption Issues
- To address the issue, it's essential to understand the reasons behind the sales organization's unwillingness to adopt the new system.
- Two possible steps can be taken to address this challenge:
Possible Solutions
- Hold sessions to understand user challenges, which involves gathering feedback and concerns from the sales team to identify the root causes of their reluctance.
- Train users on the proper use of the system, which can help build confidence and familiarity with the new system, increasing the chances of successful adoption.
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Description
A project manager faces resistance from the sales team when introducing a new customer relationship management system. How can they address this issue and gain organizational acceptance?
