Recent Lessons

Show all results for ""

Feature Overview

Ace your exams with our all-in-one platform for creating and sharing quizzes and tests.

Quizzes

Create quizzes and tests automatically from your content using AI.

Flashcards

Automatically turn your notes into digital flashcards.

Share, Export & Embed

Share with classmates or export to Excel and your learning management system.

Stats & Reporting

Auto-grading quizzes and tests with detailed stats and reports.

Mobile Apps

The smarter way to study – wherever you are.

Pricing

Search...

Overcoming Adoption Issues in CRM Implementation

5 Questions

0 Views

Overcoming Adoption Issues in CRM Implementation

Choose a study mode

Play Quiz

Study Flashcards

Spaced Repetition

Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the primary concern of the PM in implementing the new customer relationship management system?

Creating a memorandum of acceptable use

Escalating the issue to the CCB

Ensuring the sales organization utilizes the new system (correct)

Logging the issue in the project risk register

What step should the PM take to address the adoption issues and gain organizational acceptance?

Conduct training sessions for the sales organization

Track system usage and report user activity

Hold sessions to understand user challenges (correct)

Escalate the issue to the CCB

Why is it crucial to address the sales organization's reluctance to use the new system?

To prevent jeopardizing the project's success (correct)

To ensure the CCB is informed

To create a memorandum of acceptable use

To track system usage and report user activity

What should the PM do to ensure the sales organization is comfortable with the new system?

<p>Conduct training sessions and hold user challenge sessions</p> Signup and view all the answers

Why is it essential to address the adoption issues promptly?

<p>To prevent jeopardizing the project's success and ensure its timely completion</p> Signup and view all the answers

Study Notes

Project Management Challenges

A project manager is facing a problem with the implementation of a new customer relationship management system, as the sales organization is hesitant to use it.
This reluctance could put the project's success at risk.

Understanding Adoption Issues

To address the issue, it's essential to understand the reasons behind the sales organization's unwillingness to adopt the new system.
Two possible steps can be taken to address this challenge:

Possible Solutions

Hold sessions to understand user challenges, which involves gathering feedback and concerns from the sales team to identify the root causes of their reluctance.
Train users on the proper use of the system, which can help build confidence and familiarity with the new system, increasing the chances of successful adoption.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

A project manager faces resistance from the sales team when introducing a new customer relationship management system. How can they address this issue and gain organizational acceptance?