Change Management Fundamentals Quiz

Change Management Fundamentals

• Integrated change combines top-down and bottom-up approaches for enduring change
• Transformational change involves major redirection, while incremental change adjusts existing systems
• Leading transformational change involves creating urgency, forming a coalition, communicating a vision, empowering others, celebrating wins, and staying consistent
• External forces for change include globalization, market competition, economic conditions, laws, technology, market trends, and social forces
• Internal forces for change arise in response to external forces and affect different parts of the system
• Planned change aligns the organization with anticipated challenges and has phases of unfreezing, changing, and refreezing
• Lewin's three phases of planned change are unfreezing, changing, and refreezing
• Strategies of change include force-coercion, rational persuasion, and shared power
• Force-coercion strategy involves direct forcing and political maneuvering, while rational persuasion relies on special knowledge and rational argument
• Shared power strategy engages people in a collaborative process, examining sociocultural factors and relying on interpersonal skills
• Reasons for resisting change include fear of the unknown, disrupted habits, loss of confidence, control, timing, work overload, loss of face, and purpose
• Methods for dealing with resistance to change include education, communication, participation, facilitation, agreement, and coercion