Podcast
Questions and Answers
What is considered a form of workplace violence?
What is considered a form of workplace violence?
Which category best describes violence occurring between two coworkers due to a heated argument?
Which category best describes violence occurring between two coworkers due to a heated argument?
Which of the following is NOT a type of workplace violence?
Which of the following is NOT a type of workplace violence?
Which of the following best describes criminal intent in workplace violence?
Which of the following best describes criminal intent in workplace violence?
Signup and view all the answers
What percentage of all crimes committed in the workplace are classified as workplace violence?
What percentage of all crimes committed in the workplace are classified as workplace violence?
Signup and view all the answers
What does denigration involve?
What does denigration involve?
Signup and view all the answers
Which of the following represents an example of denigration?
Which of the following represents an example of denigration?
Signup and view all the answers
What motivates a hate crime?
What motivates a hate crime?
Signup and view all the answers
Which of the following is NOT a type of discrimination mentioned?
Which of the following is NOT a type of discrimination mentioned?
Signup and view all the answers
What aspect of critical thinking does clarity refer to?
What aspect of critical thinking does clarity refer to?
Signup and view all the answers
How does critical thinking help individuals regarding personal biases?
How does critical thinking help individuals regarding personal biases?
Signup and view all the answers
Which of the following is NOT a characteristic of effective critical thinking?
Which of the following is NOT a characteristic of effective critical thinking?
Signup and view all the answers
What can be a potential outcome of hate crimes?
What can be a potential outcome of hate crimes?
Signup and view all the answers
What characterizes proactive approaches to eliminating problems?
What characterizes proactive approaches to eliminating problems?
Signup and view all the answers
Which statement best describes prejudice?
Which statement best describes prejudice?
Signup and view all the answers
Which of the following is an example of bias?
Which of the following is an example of bias?
Signup and view all the answers
What is a defining feature of bigotry?
What is a defining feature of bigotry?
Signup and view all the answers
What is the primary difference between reactive and proactive approaches?
What is the primary difference between reactive and proactive approaches?
Signup and view all the answers
Which of the following is a type of stereotype regarding culture?
Which of the following is a type of stereotype regarding culture?
Signup and view all the answers
Which example reflects gender profiling?
Which example reflects gender profiling?
Signup and view all the answers
How can biases be formed according to the content?
How can biases be formed according to the content?
Signup and view all the answers
What does the term 'glass ceiling' refer to?
What does the term 'glass ceiling' refer to?
Signup and view all the answers
Which of the following concepts refers to unfair treatment based on age?
Which of the following concepts refers to unfair treatment based on age?
Signup and view all the answers
What is meant by 'precision' in the context of a statement?
What is meant by 'precision' in the context of a statement?
Signup and view all the answers
Which issue describes the belief that men are inherently superior to women?
Which issue describes the belief that men are inherently superior to women?
Signup and view all the answers
What aspect does 'fairness' evaluate in a discussion?
What aspect does 'fairness' evaluate in a discussion?
Signup and view all the answers
What is the primary focus of discrimination as described in the content?
What is the primary focus of discrimination as described in the content?
Signup and view all the answers
Which of the following statements about 'ableism' is correct?
Which of the following statements about 'ableism' is correct?
Signup and view all the answers
Which factor is suggested as primarily contributing to violence?
Which factor is suggested as primarily contributing to violence?
Signup and view all the answers
What is a primary focus of workplace violence prevention?
What is a primary focus of workplace violence prevention?
Signup and view all the answers
Which of the following is considered an external risk factor?
Which of the following is considered an external risk factor?
Signup and view all the answers
Which response is appropriate for handling an employee showing signs of confusion?
Which response is appropriate for handling an employee showing signs of confusion?
Signup and view all the answers
What might indicate someone is feeling frustrated in a workplace setting?
What might indicate someone is feeling frustrated in a workplace setting?
Signup and view all the answers
A key warning sign of escalating anger is to observe for:
A key warning sign of escalating anger is to observe for:
Signup and view all the answers
Which of these behaviors is commonly associated with blame in the workplace?
Which of these behaviors is commonly associated with blame in the workplace?
Signup and view all the answers
Which action should NOT be taken when faced with an angry individual?
Which action should NOT be taken when faced with an angry individual?
Signup and view all the answers
What is a response to hostility in the workplace?
What is a response to hostility in the workplace?
Signup and view all the answers
Study Notes
Module 4: Diversity and Reactive Syndrome
- Reactive approach: Responds to problems after they occur; often too late, issues become non-issues.
- Proactive approach: Addresses problems before they arise; shows initiative, anticipates trends.
- Stereotypes: Overgeneralized beliefs about a category of people (racial, gender, cultural, group-based). Examples include: "Blacks are good in sports," "Men are strong," "Arabs and Muslims are terrorists."
- Prejudice: Conclusions about a person or group based on limited information, without evidence. Examples are based on race, sex, religion, nationality, social status. Acting only when forced.
- Bigotry: Extreme attachment to a belief, leading to dogmatism and rejection of other viewpoints. Very resistant to changing their mind.
- Bias: A disproportionate inclination to favor one thing over another; can be innate or learned. Example: Hiring someone from the same province, even if less qualified.
- Denigration: Blackening someone's reputation; criticizing or defaming their character. Example: Dismissing someone's qualifications condescendingly.
- Hate crimes: Crimes motivated by prejudice based on race, religion, sexual orientation, etc.; bias transforming into action. Example: Physically assaulting someone due to their race.
Module 5: Challenges of Diversity
- Discrimination: Unjust treatment of people based on differences (race, sex, etc.). Leads to division and dehumanization.
- Types of Discrimination: Racism (treating other races as inferior), classism (unequal treatment based on social class), sexism (typically against women, but men can also be victims), ageism (unfair treatment based on age), ableism (discrimination against people with disabilities).
- Social Inequality: Uneven access to necessary resources and full participation in society.
- Glass ceiling: An invisible barrier preventing certain demographics (often women) from advancing in a hierarchy.
- Workplace Violence: 18,000 weekly workplace assaults; 18% of all workplace crimes; costs employers $3-5 billion annually (including indirect costs like lost productivity). Can include physical assault, threatening behavior, verbal abuse, and harassment.
- Categories of Workplace Violence: Criminal intent (robbery), customer/client/patient violence (assault by a customer), worker-to-worker violence (fight between colleagues), personal relationship/domestic violence (abuse involving those in a relationship within the workplace).
- External Risk Factors (Workplace Violence): Working alone or in small numbers, working late or early, handling money, mobile workplace, high-crime area, guarding properties.
- Internal Risk Factors (Workplace Violence): Intense workload, chronic verbal abuse, dogmatism, ongoing feuds, organizational restructuring.
- Workplace Violence Prevention: Risk assessment, sensitivity training, staff training in dispute handling.
- Escalating Behavior Warning Signs: Confusion (bewilderment, uncertainty), frustration (impatience), blame (placing responsibility on others), anger (visible changes in body posture, shouting), hostility (physical actions or threats).
- Responses to Difficult Behaviors: Confusion (listen attentively, ask clarifying questions); Frustration (move person to quiet space, reassure them); Blame (disengage, bring in a second party); Anger (don't argue, don't offer solutions); Hostility (prepare to evacuate).
- Violence's Three Contributing Factors (General): The perpetrator, the triggering event, a conducive workplace environment.
Critical Thinking vs. Creativity
- Critical Thinking: Identifying, analyzing, and evaluating arguments; overcoming personal biases; presenting convincing reasons; making intelligent decisions. A purposeful and organized process for understanding the world.
- Critical Thinking Standards: Clarity (understandable message), accuracy (truthfulness), precision (specificity), relevance (connection to the question), depth (addressing complexities), logic (making sense), fairness (lack of vested interest).
- Creativity: Similar mental functions to critical thinking but are centered around generating new ideas, exploring different perspectives, and creating something original. Both functions work together.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
This quiz explores key concepts of diversity, including reactive vs. proactive approaches to addressing issues, stereotypes, prejudice, bigotry, and bias. Understand the implications of these terms in social contexts and their impact on behavior and decision-making. Test your knowledge and enhance your awareness of diversity dynamics.
