Module 2 Topic 2.2 - Workplace Procedures Quiz
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Module 2 Topic 2.2 - Workplace Procedures Quiz

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@UnboundBernoulli

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Questions and Answers

Which aspect can help in building better control measures and devising a risk management plan?

  • Focusing on quantity of work completion
  • Prioritizing psychological well-being of workers
  • Emphasizing work behaviors classification
  • Understanding the type of human error (correct)

    • What is a common factor under the 'Quantity of work' category that results in performance problems?

  • Excessive visiting and phone use (correct)
  • Customer/client dissatisfaction
  • Failure to meet quality standards
  • Spoilage and waste of materials

    • Why is it important to be aware of the inevitability of human error?

  • To learn from mistakes (correct)
  • To ensure proper workplace behavior classification
  • To focus on psychological well-being
  • To prevent tardiness and absenteeism

    • What can be utilized as a self-assessment tool for improvement and training?

    <p>Work behaviors classification</p> Signup and view all the answers

    Which of the following is a preventable accident mentioned under 'Quantity of work' category?

    <p>Misuse of sick leave</p> Signup and view all the answers

    How many main categories are work behaviors classified into according to the text?

    <p>3</p> Signup and view all the answers

    What does the term 'negativism' refer to?

    <p>Being skeptical and failing to offer positive suggestions</p> Signup and view all the answers

    Which of the following is NOT an example of inappropriate behavior mentioned in the text?

    <p>Procrastination</p> Signup and view all the answers

    What does the phrase 'passing the buck' refer to?

    <p>Relying on others to take responsibility for tasks</p> Signup and view all the answers

    Which of the following is an example of resistance to change mentioned in the text?

    <p>Unwillingness to update skills</p> Signup and view all the answers

    What does the term 'power games' refer to?

    <p>Competing for power using unethical methods</p> Signup and view all the answers

    Which of the following is NOT mentioned as an example of inappropriate behavior in the text?

    <p>Procrastination</p> Signup and view all the answers

    When should a safe working procedure be written?

    <p>Before designing a new job or task</p> Signup and view all the answers

    What is one of the key elements that a safe working procedure should identify?

    <p>The personal protective equipment needed</p> Signup and view all the answers

    In what situations should a safe working procedure be reviewed?

    <p>When problems have been identified, like from an accident investigation</p> Signup and view all the answers

    Why is following workplace procedures important?

    <p>To ensure safety and prevent accidents</p> Signup and view all the answers

    What does a safe working procedure help in identifying?

    <p>Tasks that pose risks</p> Signup and view all the answers

    Who should a safe working procedure identify as responsible for undertaking a task?

    <p>The teacher for the task and the students who will undertake it</p> Signup and view all the answers

    What is the main characteristic of resistance to policy and procedure changes in an organization?

    <p>Refusing to follow updated policies and procedures</p> Signup and view all the answers

    What does 'lack of flexibility in response to problems' in the workplace refer to?

    <p>An employee's inability to think outside the box to solve issues</p> Signup and view all the answers

    Which of the following is an example of 'inappropriate interpersonal relations' in the workplace?

    <p>Engaging in sarcasm and horseplay with coworkers</p> Signup and view all the answers

    What is the meaning of 'impatient, inconsiderate, argumentative' behavior in the workplace?

    <p>Having a tendency to be quickly irritated or provoked</p> Signup and view all the answers

    What type of behavior is considered 'inappropriate physical behavior' in the workplace?

    <p>Displaying inappropriate physical gestures or actions</p> Signup and view all the answers

    Which of the following is an example of 'threatening, hostile, or intimidating behavior' in the workplace?

    <p>Behavior that would reasonably cause a person to fear injury or harm</p> Signup and view all the answers

    What are the two types of human failure mentioned in the text?

    <p>Errors and violations</p> Signup and view all the answers

    In the context of workplace errors, what is a 'slip'?

    <p>Pressing the wrong button</p> Signup and view all the answers

    How can good job design and controls help mitigate against lapses in the workplace?

    <p>By minimizing the chances of them happening</p> Signup and view all the answers

    What is the main factor that training cannot compensate for in the workplace, according to the text?

    <p>Incompetence</p> Signup and view all the answers

    When can 'mistakes' occur in the workplace, based on the text?

    <p>When something new is encountered or training is inadequate</p> Signup and view all the answers

    How can understanding human failure in the workplace aid in accident prevention?

    <p>By implementing effective controls and procedures</p> Signup and view all the answers

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