Module 2 Topic 2.2 - Workplace Procedures Quiz

Play an AI-generated podcast conversation about this lesson

Which aspect can help in building better control measures and devising a risk management plan?

Focusing on quantity of work completion

Prioritizing psychological well-being of workers

Emphasizing work behaviors classification

Understanding the type of human error (correct)

What is a common factor under the 'Quantity of work' category that results in performance problems?

Excessive visiting and phone use (correct)

Customer/client dissatisfaction

Failure to meet quality standards

Spoilage and waste of materials

Why is it important to be aware of the inevitability of human error?

To learn from mistakes (correct)

To ensure proper workplace behavior classification

To focus on psychological well-being

To prevent tardiness and absenteeism

What can be utilized as a self-assessment tool for improvement and training?

Work behaviors classification Signup and view all the answers

Which of the following is a preventable accident mentioned under 'Quantity of work' category?

Misuse of sick leave Signup and view all the answers

How many main categories are work behaviors classified into according to the text?

3 Signup and view all the answers

What does the term 'negativism' refer to?

Being skeptical and failing to offer positive suggestions Signup and view all the answers

Which of the following is NOT an example of inappropriate behavior mentioned in the text?

Procrastination Signup and view all the answers

What does the phrase 'passing the buck' refer to?

Relying on others to take responsibility for tasks Signup and view all the answers

Which of the following is an example of resistance to change mentioned in the text?

Unwillingness to update skills Signup and view all the answers

What does the term 'power games' refer to?

Competing for power using unethical methods Signup and view all the answers

Which of the following is NOT mentioned as an example of inappropriate behavior in the text?

Procrastination Signup and view all the answers

When should a safe working procedure be written?

Before designing a new job or task Signup and view all the answers

What is one of the key elements that a safe working procedure should identify?

The personal protective equipment needed Signup and view all the answers

In what situations should a safe working procedure be reviewed?

When problems have been identified, like from an accident investigation Signup and view all the answers

Why is following workplace procedures important?

To ensure safety and prevent accidents Signup and view all the answers

What does a safe working procedure help in identifying?

Tasks that pose risks Signup and view all the answers

Who should a safe working procedure identify as responsible for undertaking a task?

The teacher for the task and the students who will undertake it Signup and view all the answers

What is the main characteristic of resistance to policy and procedure changes in an organization?

Refusing to follow updated policies and procedures Signup and view all the answers

What does 'lack of flexibility in response to problems' in the workplace refer to?

An employee's inability to think outside the box to solve issues Signup and view all the answers

Which of the following is an example of 'inappropriate interpersonal relations' in the workplace?

Engaging in sarcasm and horseplay with coworkers Signup and view all the answers

What is the meaning of 'impatient, inconsiderate, argumentative' behavior in the workplace?

Having a tendency to be quickly irritated or provoked Signup and view all the answers

What type of behavior is considered 'inappropriate physical behavior' in the workplace?

Displaying inappropriate physical gestures or actions Signup and view all the answers

Which of the following is an example of 'threatening, hostile, or intimidating behavior' in the workplace?

Behavior that would reasonably cause a person to fear injury or harm Signup and view all the answers

What are the two types of human failure mentioned in the text?

Errors and violations Signup and view all the answers

In the context of workplace errors, what is a 'slip'?

Pressing the wrong button Signup and view all the answers

How can good job design and controls help mitigate against lapses in the workplace?

By minimizing the chances of them happening Signup and view all the answers

What is the main factor that training cannot compensate for in the workplace, according to the text?

Incompetence Signup and view all the answers

When can 'mistakes' occur in the workplace, based on the text?

When something new is encountered or training is inadequate Signup and view all the answers

How can understanding human failure in the workplace aid in accident prevention?

By implementing effective controls and procedures Signup and view all the answers