Podcast
Questions and Answers
Which of these options are correct? (Select all that apply)
Which of these options are correct? (Select all that apply)
- New technological implementations aiming to enhance and facilitate passenger experience. (correct)
- The reactive development of international aviation security measures in response to ongoing acts of terrorism. (correct)
- A sharing of the skies and facilities by civil, military and general aviation. (correct)
- Increasing commercialization of all aviation assets and services due to passenger demand for improved airport environments and service standards. (correct)
- The rapid growth in passenger loads and the number of airports that are opening. (correct)
- The increasing affordability of air travel resulting in the entry of new and low cost airlines to meet travel demands. (correct)
- The rapid introduction of new technology to speed up the acceptance of passengers and their baggage means PGSAs must constantly learn and adapt. (correct)
What are the six services that an airline requires when operating in an airport?
What are the six services that an airline requires when operating in an airport?
- Aircraft servicing, maintenance and engineering (correct)
- Passenger & Baggage handling (correct)
- Security (correct)
- Cabin services
- Catering services (correct)
- Ground handling services (correct)
- Cargo handling (correct)
The landside of an airport is restricted to airport staff carrying a valid security badge.
The landside of an airport is restricted to airport staff carrying a valid security badge.
False (B)
The boarding gates are airside.
The boarding gates are airside.
The Check-in area is airside.
The Check-in area is airside.
What is the main focus of airlines, ground handling agents and airports?
What is the main focus of airlines, ground handling agents and airports?
What is the name of the document that defines some of the key responsibilities of GSPs providing passenger services?
What is the name of the document that defines some of the key responsibilities of GSPs providing passenger services?
What are the three main phases a passenger will typically go through when preparing to travel by air?
What are the three main phases a passenger will typically go through when preparing to travel by air?
What does the abbreviation FIDS stand for?
What does the abbreviation FIDS stand for?
Which of the following is NOT a common GDS used by airlines and travel agencies?
Which of the following is NOT a common GDS used by airlines and travel agencies?
Most GDS, CRS and DCS today are run by independent companies.
Most GDS, CRS and DCS today are run by independent companies.
What is the primary purpose of a CRS?
What is the primary purpose of a CRS?
Which of the following is NOT a function of the DCS?
Which of the following is NOT a function of the DCS?
Which of the following is true about ISAGO?
Which of the following is true about ISAGO?
PGSAs are required to be familiar with their employer's specific reservation and passenger handling system.
PGSAs are required to be familiar with their employer's specific reservation and passenger handling system.
The CRS and DCS are typically interconnected to enable efficient passenger handling.
The CRS and DCS are typically interconnected to enable efficient passenger handling.
The DCS is typically used to dispatch cargo and optimize aircraft weight and balance.
The DCS is typically used to dispatch cargo and optimize aircraft weight and balance.
The CRS and DCS are owned by the same company.
The CRS and DCS are owned by the same company.
What are three of the major companies that run GDS, CRS and DCS?
What are three of the major companies that run GDS, CRS and DCS?
A CRS can be used for travel reservations, ticketing, and cancellations for airlines, hotels, and rental cars.
A CRS can be used for travel reservations, ticketing, and cancellations for airlines, hotels, and rental cars.
The CRS is typically connected to the airline's inventory system to manage seat availability.
The CRS is typically connected to the airline's inventory system to manage seat availability.
Travel agents can access the CRS to make bookings on behalf of their clients.
Travel agents can access the CRS to make bookings on behalf of their clients.
What is the primary function of a GDS?
What is the primary function of a GDS?
Airlines can access the GDS to view their competitor's fares and schedules.
Airlines can access the GDS to view their competitor's fares and schedules.
The GDS is exclusively used by airlines and travel agencies.
The GDS is exclusively used by airlines and travel agencies.
The GDS is a centralized system that connects airlines and other travel providers worldwide.
The GDS is a centralized system that connects airlines and other travel providers worldwide.
The DCS is a single, standardized system that is used by all airlines.
The DCS is a single, standardized system that is used by all airlines.
The GDS is designed to be user-friendly and accessible to individuals with varying levels of technical expertise.
The GDS is designed to be user-friendly and accessible to individuals with varying levels of technical expertise.
The CRS is a critical component of the airline's revenue management system.
The CRS is a critical component of the airline's revenue management system.
Travel agents can access the CRS to view real-time flight availability, pricing, and booking conditions.
Travel agents can access the CRS to view real-time flight availability, pricing, and booking conditions.
The CRS is exclusively used for making flight reservations.
The CRS is exclusively used for making flight reservations.
The CRS and DCS are both examples of complex software systems that play a critical role in airline operations.
The CRS and DCS are both examples of complex software systems that play a critical role in airline operations.
A DCS can be used by airline staff to manage a variety of flight-related tasks, including passenger check-in, baggage handling, weight and balance calculations, and flight dispatch.
A DCS can be used by airline staff to manage a variety of flight-related tasks, including passenger check-in, baggage handling, weight and balance calculations, and flight dispatch.
PGSAs typically work directly with the DCS system, as it is the primary system used for handling passenger check-in, baggage tagging, and boarding.
PGSAs typically work directly with the DCS system, as it is the primary system used for handling passenger check-in, baggage tagging, and boarding.
The DCS can be used to generate passenger manifests, which are lists of passengers on a particular flight.
The DCS can be used to generate passenger manifests, which are lists of passengers on a particular flight.
The DCS can be used to track baggage from check-in to the arrival destination.
The DCS can be used to track baggage from check-in to the arrival destination.
The DCS is a closed system that cannot be accessed by third-party applications or external services.
The DCS is a closed system that cannot be accessed by third-party applications or external services.
The DCS can be used to manage flight delays and cancellations, providing real-time updates to passengers.
The DCS can be used to manage flight delays and cancellations, providing real-time updates to passengers.
The DCS can be used to generate reports on passenger statistics, such as average check-in times and baggage handling performance.
The DCS can be used to generate reports on passenger statistics, such as average check-in times and baggage handling performance.
Flashcards
Airline Ground Operations
Airline Ground Operations
The process of managing airline operations at the airport, including tasks such as passenger check-in, baggage handling, and aircraft servicing.
Passenger Ground Services Agents (PGSAs)
Passenger Ground Services Agents (PGSAs)
Individuals working at airports who provide various services to passengers, such as check-in, document verification, and baggage assistance.
International Civil Aviation Organization (ICAO)
International Civil Aviation Organization (ICAO)
An organization responsible for establishing and monitoring international aviation standards and regulations.
International Air Transport Association (IATA)
International Air Transport Association (IATA)
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ICAO Annexes
ICAO Annexes
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Civil Aviation Authority (CAA)
Civil Aviation Authority (CAA)
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Departure Control System (DCS)
Departure Control System (DCS)
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Global Distribution System (GDS)
Global Distribution System (GDS)
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Computer Reservations System (CRS)
Computer Reservations System (CRS)
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IATA Safety Audit for Ground Operations (ISAGO)
IATA Safety Audit for Ground Operations (ISAGO)
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IATA Airport Handling Manual (AHM)
IATA Airport Handling Manual (AHM)
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Load Control System
Load Control System
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Ground Handling Services
Ground Handling Services
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Airside
Airside
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Landside
Landside
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IATA Baggage Reference Manual (BRM)
IATA Baggage Reference Manual (BRM)
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AHM 753: Baggage Tracking
AHM 753: Baggage Tracking
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Passenger Handling Services
Passenger Handling Services
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IATA Passenger Services Conference Resolutions Manual (PSCRM)
IATA Passenger Services Conference Resolutions Manual (PSCRM)
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Passenger with Disabilities (PWD) Handling
Passenger with Disabilities (PWD) Handling
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Cargo & Mail Services
Cargo & Mail Services
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Security Services
Security Services
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Maintenance/Engineering Services
Maintenance/Engineering Services
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Ramp Services
Ramp Services
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Baggage Make-Up Area
Baggage Make-Up Area
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Passenger Check-In
Passenger Check-In
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Security Screening
Security Screening
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Departure Control System (DCS) Boarding Verification
Departure Control System (DCS) Boarding Verification
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Mobile Boarding Pass
Mobile Boarding Pass
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Baggage Storage
Baggage Storage
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Inadmissible Passengers and Deportees (AHM 120)
Inadmissible Passengers and Deportees (AHM 120)
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Recommendations for the Handling of Passengers with Disabilities (PWD) (AHM 176)
Recommendations for the Handling of Passengers with Disabilities (PWD) (AHM 176)
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Study Notes
Module 1: Introduction to Airport & Airline Ground Operations
- Passenger Ground Services Agents (PGSAs) are the first point of contact for passengers at airports.
- They work for airlines, ground handling companies, or airport management companies.
- PGSAs handle passenger check-in, baggage, documents, seat allocation, boarding passes, safety, security, and baggage verification.
- They also assist passengers with self-service options and handle interruptions or cancellations.
- The course aims to provide basic knowledge and skills for aspiring PGSAs.
- The course complements the latest IATA Airport Handling Manual (AHM), IATA Safety Audit for Ground Operations (ISAGO), and Passenger Services Conference Resolutions Manual (PSCRM).
Module 1: Introduction to Airport & Airline Ground Operations (Unit 1.1)
- Airports are crucial to air transport, involving various agencies.
- Agencies include airport management, police, customs, immigration, security, ground handlers, and air traffic control.
- The air transport industry has four key components: airports, airlines, air navigation services, and regulatory bodies.
- These components are interdependent and must work together.
- Airports face pressures from new aircraft, security threats, cost control, and passenger demand.
- Airports are classified into gateway, regional, local, and general aviation airports.
Module 1: Introduction to Airport & Airline Ground Operations (Unit 1.1) - Functions of an Airport
- Deregulation of the airline industry led to hub-and-spoke networks, improved service in secondary markets, and new airlines.
- Competition spurred discounted fares and marketing innovations like frequent flyer programs.
- Airports have diverse stakeholder agencies providing services like passenger handling, aircraft servicing, and government agencies (police, customs).
- Airports are divided into airside (restricted area) and landside (public area).
- Passenger check-in and gates are landside and airside respectively.
Module 1: Introduction to Airport & Airline Ground Operations (Unit 1.1) - Key Clients and Services
- Airlines are the primary clients of airports, determining success.
- Airlines require passenger handling, cargo, catering, ground handling, security, and aircraft maintenance/engineering services.
- These services involve diverse agencies like ground service providers, and specialized agencies that support each other.
Module 1: Introduction to Airport & Airline Ground Operations (Unit 1.1) - Key Agencies
- Government regulatory agencies are crucial stakeholders.
- Governments maintain airport security and compliance, including enforcing national regulations and supporting policies.
- International regulatory organizations like ICAO set standards and monitor safety and security.
- Airline owners, airport owners, and operators, airfreight forwarders, air traffic control, air crews, ground staff, and suppliers are all part of the complex operation.
Module 2: Computer Reservations and Departure Control Systems
- This module introduces the Computer Reservation Systems (CRS) and Departure Control Systems (DCS) used by airlines, ground handlers, and airports.
- CRSs interface with Global Distribution Systems (GDS) to support reservations.
- DCSs manage passenger check-in, seat selection, baggage, and security vetting.
- Boarding pass and baggage tags are issued through DCS.
- Technology, including CRSs, GDSs, and DCSs, has become widely distributed.
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Description
This quiz covers the essential concepts of Airport and Airline Ground Operations, including the role of Passenger Ground Services Agents (PGSAs) and the various agencies involved in airport management. Participants will explore topics like check-in procedures, baggage handling, and customer service. Ideal for aspiring PGSAs and those interested in airline operations.
