Passenger Ground Services Course - Module 1 & 2

A system that manages airline reservations, check-ins, and other related functions. It's like a giant database that keeps track of all the seats on flights.

Interacts with CRS systems of different airlines across the globe, making it easy for travel agents and passengers to see available flights and make bookings.

A computer system used by airlines to manage check-in, boarding, and related operations.

The process of securing a seat on a flight.

A document that confirms a passenger's booking on a flight and is needed to board the aircraft.

The process of changing a flight booking to a different date or time.

The act of canceling a previously booked flight.

The complete set of objectives that a CRS aims to accomplish.

The environment and connections that the CRS operates within, including interactions with GDS and airlines.

Functions that a CRS must be able to perform, such as booking, canceling, or rescheduling flights.

Characteristics that describe how a CRS works, such as speed, security, and reliability.

Things a CRS needs to be able to do in the future to stay relevant and updated with new technologies.

A special type of ticket that can be used to travel on a flight.

A system that manages airline reservations, check-ins, and other related functions.

The primary way passengers search for and book flights. It allows them to compare flight options and prices.

A communication channel between ground handling agents and flight crew.

The process of organizing and ensuring all necessary documents and information for a flight are in place.

Involves ensuring the plane is weighed and balanced correctly for safe takeoff.

Process of checking in passengers and their baggage for a flight.

The process of verifying the passenger's identity and validating their right to board the aircraft.

A dedicated area at an airport where passengers wait to board the aircraft.

A list of all passengers who have boarded a particular flight.

A list of all the passengers who have checked in for a flight.

The process of managing the flow of passengers at the check-in counters and gates.

An area at the airport that provides special services and comfort for passengers.

Assisting passengers with special needs, like those with disabilities or unaccompanied minors.

Managing flight interruptions, cancellations, or delays and assisting affected passengers.

A service provided by airports to store passengers' luggage before they check in.

The process of handling passenger complaints, concerns, or feedback.

The process of locating and returning lost or misplaced baggage to passengers.