Mobile Plan Contract and Recontracting Options Quiz
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Questions and Answers

What can the customer do when their current mobile plan contract expires?

  • They must switch to the Biz+ Lite SIM Only plan
  • They cannot make any changes to their plan
  • They can continue with their existing plan without recontracting (correct)
  • They must recontract to the new Biz+ plan
  • What are the benefits of the new Biz+ plan?

  • Unlimited data, unlimited voice calls, and unlimited SMS
  • Reduced roaming data and device care services
  • No changes from the customer's current plan
  • Bigger data, more outgoing voice calls, increased SMS, and better device discounts (correct)
  • What is the policy for customers with SIM Only plans without a contract?

  • They must pay an early termination charge if they choose to terminate within one week
  • They can only terminate their plan after one month without any charges
  • They can terminate their plan at any time without any charges (correct)
  • They must recontract to the new Biz+ plan if they want to make any changes
  • What has StarHub discontinued regarding their MultiSIM service?

    <p>MultiSIM service is no longer available for any of their plans</p> Signup and view all the answers

    What happens to the unutilized data bundle in the new Biz+ plans?

    <p>The unutilized data bundle will not be carried forward or refunded</p> Signup and view all the answers

    Will there be a Fair Usage Policy (FUP) implemented on the Unlimited minutes and Unlimited SMS in the Biz+ plans?

    <p>The text does not provide any information about a Fair Usage Policy (FUP)</p> Signup and view all the answers

    What is the excessive usage threshold for local call minutes on a Biz+ plan?

    <p>More than 10,000 minutes per month</p> Signup and view all the answers

    What is the charge per SMS for excessive usage on a Biz+ plan?

    <p>$0.0545 per SMS</p> Signup and view all the answers

    If you are currently subscribed to the XL plan, what is the eligibility requirement to get the $500 handset upgrade voucher?

    <p>Complete 12 consecutive months of active service on the XL plan</p> Signup and view all the answers

    What is the early recontract fee if you choose to recontract from the 13th to 20th month on a Biz+ Pro plan?

    <p>$300</p> Signup and view all the answers

    Can the $500 handset voucher be used to offset the early recontract fee and upfront payment for a new device?

    <p>Yes, it can be used for both</p> Signup and view all the answers

    If you are currently subscribed to a Biz+ Pro plan, what is the eligibility requirement to get the $500 handset upgrade voucher?

    <p>Complete 12 consecutive months of continuous active service on the Biz+ Pro plan</p> Signup and view all the answers

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