Podcast
Questions and Answers
What can the customer do when their current mobile plan contract expires?
What can the customer do when their current mobile plan contract expires?
- They must switch to the Biz+ Lite SIM Only plan
- They cannot make any changes to their plan
- They can continue with their existing plan without recontracting (correct)
- They must recontract to the new Biz+ plan
What are the benefits of the new Biz+ plan?
What are the benefits of the new Biz+ plan?
- Unlimited data, unlimited voice calls, and unlimited SMS
- Reduced roaming data and device care services
- No changes from the customer's current plan
- Bigger data, more outgoing voice calls, increased SMS, and better device discounts (correct)
What is the policy for customers with SIM Only plans without a contract?
What is the policy for customers with SIM Only plans without a contract?
- They must pay an early termination charge if they choose to terminate within one week
- They can only terminate their plan after one month without any charges
- They can terminate their plan at any time without any charges (correct)
- They must recontract to the new Biz+ plan if they want to make any changes
What has StarHub discontinued regarding their MultiSIM service?
What has StarHub discontinued regarding their MultiSIM service?
What happens to the unutilized data bundle in the new Biz+ plans?
What happens to the unutilized data bundle in the new Biz+ plans?
Will there be a Fair Usage Policy (FUP) implemented on the Unlimited minutes and Unlimited SMS in the Biz+ plans?
Will there be a Fair Usage Policy (FUP) implemented on the Unlimited minutes and Unlimited SMS in the Biz+ plans?
What is the excessive usage threshold for local call minutes on a Biz+ plan?
What is the excessive usage threshold for local call minutes on a Biz+ plan?
What is the charge per SMS for excessive usage on a Biz+ plan?
What is the charge per SMS for excessive usage on a Biz+ plan?
If you are currently subscribed to the XL plan, what is the eligibility requirement to get the $500 handset upgrade voucher?
If you are currently subscribed to the XL plan, what is the eligibility requirement to get the $500 handset upgrade voucher?
What is the early recontract fee if you choose to recontract from the 13th to 20th month on a Biz+ Pro plan?
What is the early recontract fee if you choose to recontract from the 13th to 20th month on a Biz+ Pro plan?
Can the $500 handset voucher be used to offset the early recontract fee and upfront payment for a new device?
Can the $500 handset voucher be used to offset the early recontract fee and upfront payment for a new device?
If you are currently subscribed to a Biz+ Pro plan, what is the eligibility requirement to get the $500 handset upgrade voucher?
If you are currently subscribed to a Biz+ Pro plan, what is the eligibility requirement to get the $500 handset upgrade voucher?
