16 Questions
What is the technique called that the speaker learned from Chris Voss?
Mirroring
According to the speaker, what is critical when using the mirroring technique?
Understanding tonality
How does the speaker suggest using tone when employing the mirroring technique?
Soft and curious with high inflection
In what circumstances is the mirroring technique particularly useful, according to the speaker?
When the conversation is escalating in emotion
What is the main goal of using the mirroring technique, as described by the speaker?
To bring down escalation and gain more context
What does the speaker emphasize about understanding when using the mirroring technique?
The tone of voice
What does the speaker suggest about using positive labels in communication?
They indicate that the other person is in agreeance with your proposal.
According to the speaker, what is the purpose of bracketing an offer in negotiation?
To work towards a win-win outcome.
What is the main advantage of labeling what you hear in communication, according to the speaker?
It allows you to understand the other person's feelings and thoughts.
How does the speaker suggest using a positive label can benefit the conversation?
It leads to immediate agreement and understanding.
According to the speaker, what should bracketing an offer involve?
Leading towards a win-win outcome for both parties.
What response does the speaker expect when using negative labels in communication?
A confrontation or resistance from the other person.
According to the speaker, what does bracketing an offer help in determining?
The acceptable outcome for both parties in negotiation.
How can positive labels be used to move the conversation forward, according to the speaker?
By indicating immediate agreement and understanding from the other party.
According to the speaker, what does using negative labels in communication help in doing?
The identification of potential objections and obstacles.
What is the function of proposing an offer above or farther away from one's desired outcome, as per the speaker?
To leave room for flexibility and compromise during negotiation.
Learn about the mirroring technique in communication, as discussed in the context of FBI high stakes negotiations. Understand how to effectively use this technique to improve communication skills.
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