Podcast
Questions and Answers
What is the technique called that the speaker learned from Chris Voss?
What is the technique called that the speaker learned from Chris Voss?
- Escalation navigation
- Mirroring (correct)
- Tone matching
- Emotional disarming
According to the speaker, what is critical when using the mirroring technique?
According to the speaker, what is critical when using the mirroring technique?
- Speaking loudly
- Using hand gestures
- Maintaining eye contact
- Understanding tonality (correct)
How does the speaker suggest using tone when employing the mirroring technique?
How does the speaker suggest using tone when employing the mirroring technique?
- Soft and curious with high inflection (correct)
- Firm and assertive
- Monotone and indifferent
- Loud and authoritative
In what circumstances is the mirroring technique particularly useful, according to the speaker?
In what circumstances is the mirroring technique particularly useful, according to the speaker?
What is the main goal of using the mirroring technique, as described by the speaker?
What is the main goal of using the mirroring technique, as described by the speaker?
What does the speaker emphasize about understanding when using the mirroring technique?
What does the speaker emphasize about understanding when using the mirroring technique?
What does the speaker suggest about using positive labels in communication?
What does the speaker suggest about using positive labels in communication?
According to the speaker, what is the purpose of bracketing an offer in negotiation?
According to the speaker, what is the purpose of bracketing an offer in negotiation?
What is the main advantage of labeling what you hear in communication, according to the speaker?
What is the main advantage of labeling what you hear in communication, according to the speaker?
How does the speaker suggest using a positive label can benefit the conversation?
How does the speaker suggest using a positive label can benefit the conversation?
According to the speaker, what should bracketing an offer involve?
According to the speaker, what should bracketing an offer involve?
What response does the speaker expect when using negative labels in communication?
What response does the speaker expect when using negative labels in communication?
According to the speaker, what does bracketing an offer help in determining?
According to the speaker, what does bracketing an offer help in determining?
How can positive labels be used to move the conversation forward, according to the speaker?
How can positive labels be used to move the conversation forward, according to the speaker?
According to the speaker, what does using negative labels in communication help in doing?
According to the speaker, what does using negative labels in communication help in doing?
What is the function of proposing an offer above or farther away from one's desired outcome, as per the speaker?
What is the function of proposing an offer above or farther away from one's desired outcome, as per the speaker?
