Mirroring Technique in Communication
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Questions and Answers

What is the technique called that the speaker learned from Chris Voss?

  • Escalation navigation
  • Mirroring (correct)
  • Tone matching
  • Emotional disarming
  • According to the speaker, what is critical when using the mirroring technique?

  • Speaking loudly
  • Using hand gestures
  • Maintaining eye contact
  • Understanding tonality (correct)
  • How does the speaker suggest using tone when employing the mirroring technique?

  • Soft and curious with high inflection (correct)
  • Firm and assertive
  • Monotone and indifferent
  • Loud and authoritative
  • In what circumstances is the mirroring technique particularly useful, according to the speaker?

    <p>When the conversation is escalating in emotion</p> Signup and view all the answers

    What is the main goal of using the mirroring technique, as described by the speaker?

    <p>To bring down escalation and gain more context</p> Signup and view all the answers

    What does the speaker emphasize about understanding when using the mirroring technique?

    <p>The tone of voice</p> Signup and view all the answers

    What does the speaker suggest about using positive labels in communication?

    <p>They indicate that the other person is in agreeance with your proposal.</p> Signup and view all the answers

    According to the speaker, what is the purpose of bracketing an offer in negotiation?

    <p>To work towards a win-win outcome.</p> Signup and view all the answers

    What is the main advantage of labeling what you hear in communication, according to the speaker?

    <p>It allows you to understand the other person's feelings and thoughts.</p> Signup and view all the answers

    How does the speaker suggest using a positive label can benefit the conversation?

    <p>It leads to immediate agreement and understanding.</p> Signup and view all the answers

    According to the speaker, what should bracketing an offer involve?

    <p>Leading towards a win-win outcome for both parties.</p> Signup and view all the answers

    What response does the speaker expect when using negative labels in communication?

    <p>A confrontation or resistance from the other person.</p> Signup and view all the answers

    According to the speaker, what does bracketing an offer help in determining?

    <p>The acceptable outcome for both parties in negotiation.</p> Signup and view all the answers

    How can positive labels be used to move the conversation forward, according to the speaker?

    <p>By indicating immediate agreement and understanding from the other party.</p> Signup and view all the answers

    According to the speaker, what does using negative labels in communication help in doing?

    <p>The identification of potential objections and obstacles.</p> Signup and view all the answers

    What is the function of proposing an offer above or farther away from one's desired outcome, as per the speaker?

    <p>To leave room for flexibility and compromise during negotiation.</p> Signup and view all the answers

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