Communication and Observation Techniques

Questions and Answers

What does verbal communication mean?

Spoken or written words

What does nonverbal communication mean?

Communication with no words such as body language, facial expressions, and posture

What does observation of smell include?

Residents' body or breath odor

What does observation of sight include?

Changes in residents' appearance Signup and view all the answers

What does observation of hearing include?

Residents' words, tone, and breathing Signup and view all the answers

What does observation of touch include?

Residents' skin and pulse Signup and view all the answers

What is a root in terms of language?

Part of a word that contains basic meaning Signup and view all the answers

What is a prefix?

Word part that comes before the root Signup and view all the answers

What is a suffix?

Word part added to the end of a root Signup and view all the answers

What type of terms may not be understood by residents or their families?

Medical Signup and view all the answers

What are types of questions that elicit more than yes or no answers?

Open-ended Signup and view all the answers

What are phrases used over and over again that don't mean anything?

Clichés Signup and view all the answers

What type of language is used along with gestures and facial expressions?

Body language Signup and view all the answers

What kind of questions should be avoided when residents make statements because they make people feel defensive?

Why Signup and view all the answers

What type of words, along with profanity, should not be used?

Slang Signup and view all the answers

To avoid choking, residents should eat in a ___ position.

Upright Signup and view all the answers

When lifting an object, it is safer to ___ it closer to the body.

Hold Signup and view all the answers

What does objective information mean?

Based on what a person sees, hears, touches, or smells Signup and view all the answers

What does subjective information mean?

A person cannot or did not observe Signup and view all the answers

What does incontinence mean?

Inability to control the bladder or bowels Signup and view all the answers

A _____ center of gravity gives a more stable base of support.

Lower Signup and view all the answers

What does the SDS (Safety Data Sheet) detail?

Chemical ingredients and chemical dangers of products Signup and view all the answers

What does the acronym PASS stand for?

P: Pull the pin, A: Aim at the base of the fire, S: Squeeze the handle, S: Sweep back and forth at the base of the fire Signup and view all the answers

What does the acronym RACE stand for?

R: Remove residents from danger, A: Activate alarm or call 911, C: Contain fire if possible, E: Extinguish fire Signup and view all the answers

Explain the fire safety technique 'stop, drop, roll'.

Stop running or stay still, drop to the ground, roll on the ground to try and extinguish fire Signup and view all the answers

How do you treat a minor burn?

Use cool clean water Signup and view all the answers

If a resident faints, what should the nursing assistant do?

Lower the resident to the floor Signup and view all the answers

When does a nursing assistant come into contact with microorganisms?

Every time you touch something Signup and view all the answers

What does the CDC define hand hygiene as?

Hand washing with soap and water or using alcohol-based hand rubs Signup and view all the answers

When should standard precautions be practiced?

On every single person under a nursing assistant's care Signup and view all the answers

What are infections acquired in healthcare settings called?

Health care associated infections (HAIs) Signup and view all the answers

How many times can disposable equipment be used before it needs to be discarded?

One time only Signup and view all the answers

What does 'doff' mean?

Take off Signup and view all the answers

What are scalds?

Burns caused by hot liquids Signup and view all the answers

What temperature are most hot drinks served at?

160-180 degrees Signup and view all the answers

What does abrasion mean?

Injury that rubs off surface of skin Signup and view all the answers

What does CPR stand for?

Cardiopulmonary resuscitation Signup and view all the answers

What does obstructive airway mean?

When something is blocking the tube through which air enters the lungs Signup and view all the answers

What are abdominal thrusts?

Method of attempting to remove an object from the airway of someone choking Signup and view all the answers

Where should the hands be placed to give abdominal thrusts?

Under the person's arms and around the waist Signup and view all the answers

What does shock mean?

Occurs when organs and tissues in the body do not receive an adequate blood supply Signup and view all the answers

What does myocardial infarction (MI) mean?

"Heart attack" occurs when the heart muscles themselves don't receive enough oxygen because blood vessels are blocked Signup and view all the answers

What does insulin reaction mean?

Occurs when insulin is given and the person skips meals or does not eat all the food required Signup and view all the answers

When a resident first experiences signs of insulin reaction, what needs to happen?

Given food that can be easily/rapidly absorbed Signup and view all the answers

What is TIA?

Transient ischemic attack, temporary lack of oxygen to the brain Signup and view all the answers

What does emesis mean?

Ejecting stomach contents through the mouth and/or nose (vomiting) Signup and view all the answers

How should sharps such as needles be disposed of?

Placed in biohazard containers Signup and view all the answers

How long should you use friction when cleaning hands?

20 seconds Signup and view all the answers

How should dirty linen be rolled or folded?

Dirty area in the inside Signup and view all the answers

How should dirty linen be carried?

Away from the body Signup and view all the answers

What are the chain of infection links?

Causative agent, reservoir, portal of exit, mode of transmission, portal of entry and susceptible host Signup and view all the answers

What does localized infection mean?

Limited to a specific location in the body Signup and view all the answers

What does systemic infection mean?

Effects the entire body Signup and view all the answers

What does causative agent mean?

Pathogenic microorganism that causes disease (bacteria, virus, fungi) Signup and view all the answers

What does reservoir mean?

Pathogen lives and grows (microorganisms grow in warm, dark, moist places) Signup and view all the answers

What does portal of exit mean?

Body opening allowing pathogen to leave Signup and view all the answers

What does mode of transmission mean?

How a pathogen travels Signup and view all the answers

What does direct contact mean?

Touching an infected person Signup and view all the answers

What does indirect contact mean?

Touching something contaminated by an infected person Signup and view all the answers

What does portal of entry mean?

Body opening on an uninfected person that allows a pathogen to enter Signup and view all the answers

What does susceptible host mean?

Uninfected person that can get sick Signup and view all the answers

What does standard precaution mean?

Treating blood, body fluids, non-intact skin, mucous membranes as if they were infected Signup and view all the answers

What does dedicated equipment refer to?

Equipment that is only used by one resident Signup and view all the answers

What is tuberculosis?

An airborne disease Signup and view all the answers

What does 'don' mean?

Put on Signup and view all the answers

What does hepatitis mean?

Inflammation of the liver caused by certain viruses and other factors Signup and view all the answers

What is MRSA?

Methicillin-resistant Staphylococcus aureus is an antibiotic-resistant infection often requiring treatment in healthcare facilities Signup and view all the answers

Study Notes

Communication Types

Verbal Communication: Involves spoken or written words.
Nonverbal Communication: Involves body language, facial expressions, and posture without the use of words.
Body Language: Includes gestures and facial expressions used to convey messages.
Clichés: Overused phrases that lack meaningful communication.

Observation and Information

Observation of Smell: Includes detecting odors from a resident's body or breath.
Observation of Sight: Involves noting changes in a resident's appearance.
Observation of Hearing: Focuses on a resident's tone of voice and breath sounds.
Observation of Touch: Encompasses sensing the resident's skin condition and pulse.
Objective Information: Based on measurable observations (sight, hearing, touch, smell).
Subjective Information: Based on personal opinions or reports not observed directly.

Medical Terminology

Root: The fundamental part of a word, conveying its basic meaning.
Prefix: A word part added to the beginning of a root.
Suffix: A word part added to the end of a root.
Medical Terms: Often not understood by residents or their families.

Communication and Interaction

Open-Ended Questions: Designed to elicit more detailed responses than a simple yes or no.
Avoiding Defensive Responses: Asking "why" can make residents feel defensive.
Appropriate Language: Avoid slang and profanity when communicating.

Safety and Emergency Procedures

Choking Prevention: Residents should eat in an upright position to avoid choking hazards.
Lifting Techniques: Hold objects close to the body for safer lifting.
Fire Safety: PASS and RACE are acronyms representing critical fire safety protocols.
- PASS: Pull the pin, Aim at the base, Squeeze the handle, Sweep back and forth.
- RACE: Remove residents, Activate alarm, Contain the fire, Extinguish if safe.
Stop, Drop, Roll: Technique used to extinguish clothing fires.

Health and Infection Control

Hand Hygiene: Defined as washing hands with soap and water or using alcohol-based rubs.
Standard Precautions: Must be practiced on every individual under care, treating all body fluids as potentially infectious.
Healthcare-Associated Infections (HAIs): Infections acquired in healthcare settings.

First Aid and Medical Emergencies

Burn Treatment: Use cool, clean water for minor burns.
CPR (Cardiopulmonary Resuscitation): Emergency procedure to restore breathing and circulation.
Abdominal Thrusts: A method to remove an obstructed airway in choking victims.
Shock: Condition where organs and tissues do not receive adequate blood supply.

Disease and Infection Links

Chain of Infection: Consists of causative agent, reservoir, portal of exit, mode of transmission, portal of entry, and susceptible host.
Localized vs. Systemic Infection: Localized infections affect a specific area; systemic infections impact the entire body.
Tuberculosis: An airborne disease that can spread easily.

Safety Equipment and Disposal

Sharps Disposal: Needles and other sharp objects should be placed in biohazard containers.
Frictions in Hand Washing: Should take at least 20 seconds.
Handling Dirty Linen: Roll or fold so the dirty area is on the inside, and carry away from the body.

Additional Medical Context

Incontinence: Inability to control bladder or bowel functions.
Insulin Reactions: Occurs when insulin is given without proper food intake; requires rapid absorption food.
Transient Ischemic Attack (TIA): A temporary lack of oxygen supply to the brain often considered a warning sign.
MRSA: Methicillin-resistant Staphylococcus aureus is a serious infection resistant to many antibiotics.

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Description

Explore the various types of communication and observation skills essential for effective interaction, particularly in medical settings. This quiz covers verbal and nonverbal communication, body language, and how to observe different sensory information about residents. Test your knowledge of medical terminology as well!