Communication Techniques in Functional English

Study Notes

Communication Techniques in Functional English

Functional English emphasizes the development of practical language skills for effective communication in real-life situations. The following are key communication techniques in functional English:

Verbal Communication

Using clear and concise language to convey messages
Active listening skills: paying attention, asking clarifying questions, and responding appropriately
Non-verbal cues: using body language, facial expressions, and tone of voice to support verbal communication

Non-Verbal Communication

Proxemics: using physical distance to convey meaning (e.g., standing close to show interest)
Kinesics: using body language to convey meaning (e.g., nodding to show agreement)
Paralinguistics: using vocal qualities to convey meaning (e.g., tone, pitch, volume)

Written Communication

Clear and concise writing style
Using correct grammar, spelling, and punctuation
Organizing written text in a logical and easy-to-follow manner

Active Listening

Maintaining eye contact with the speaker
Avoiding interrupting or dismissing the speaker
Paraphrasing and summarizing to ensure understanding

Asking Questions

Open-ended questions: encouraging the speaker to provide more information
Closed-ended questions: seeking specific information or confirmation
Probing questions: seeking more detail or clarification

Giving Feedback

Constructive feedback: specific, objective, and actionable
Positive feedback: acknowledging and reinforcing good performance
Respectful tone: using "I" statements to express opinions and avoid blame

These communication techniques are essential for effective communication in functional English, enabling individuals to convey and receive information accurately and efficiently in a variety of contexts.

Communication Techniques in Functional English

Functional English focuses on developing practical language skills for effective communication in real-life situations.

Verbal Communication

Uses clear and concise language to convey messages.
Requires active listening skills, involving paying attention, asking clarifying questions, and responding appropriately.
Incorporates non-verbal cues, such as body language, facial expressions, and tone of voice, to support verbal communication.

Non-Verbal Communication

Proxemics involves using physical distance to convey meaning, such as standing close to show interest.
Kinesics involves using body language to convey meaning, such as nodding to show agreement.
Paralinguistics involves using vocal qualities to convey meaning, including tone, pitch, and volume.

Written Communication

Requires a clear and concise writing style.
Demands correct grammar, spelling, and punctuation.
Involves organizing written text in a logical and easy-to-follow manner.

Active Listening

Involves maintaining eye contact with the speaker.
Requires avoiding interrupting or dismissing the speaker.
Involves paraphrasing and summarizing to ensure understanding.

Asking Questions

Open-ended questions encourage the speaker to provide more information.
Closed-ended questions seek specific information or confirmation.
Probing questions seek more detail or clarification.

Giving Feedback

Constructive feedback is specific, objective, and actionable.
Positive feedback acknowledges and reinforces good performance.
Respectful tone involves using "I" statements to express opinions and avoid blame.