Questions and Answers
What is the primary goal of using clear and concise language in verbal communication?
What is the purpose of using non-verbal cues in communication?
What is an example of paralinguistics in communication?
What is the primary purpose of active listening in communication?
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What type of question encourages the speaker to provide more information?
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What is a characteristic of constructive feedback in giving feedback?
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What is the purpose of using 'I' statements in giving feedback?
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What is a key feature of written communication in functional English?
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Study Notes
Communication Techniques in Functional English
Functional English emphasizes the development of practical language skills for effective communication in real-life situations. The following are key communication techniques in functional English:
Verbal Communication
- Using clear and concise language to convey messages
- Active listening skills: paying attention, asking clarifying questions, and responding appropriately
- Non-verbal cues: using body language, facial expressions, and tone of voice to support verbal communication
Non-Verbal Communication
- Proxemics: using physical distance to convey meaning (e.g., standing close to show interest)
- Kinesics: using body language to convey meaning (e.g., nodding to show agreement)
- Paralinguistics: using vocal qualities to convey meaning (e.g., tone, pitch, volume)
Written Communication
- Clear and concise writing style
- Using correct grammar, spelling, and punctuation
- Organizing written text in a logical and easy-to-follow manner
Active Listening
- Maintaining eye contact with the speaker
- Avoiding interrupting or dismissing the speaker
- Paraphrasing and summarizing to ensure understanding
Asking Questions
- Open-ended questions: encouraging the speaker to provide more information
- Closed-ended questions: seeking specific information or confirmation
- Probing questions: seeking more detail or clarification
Giving Feedback
- Constructive feedback: specific, objective, and actionable
- Positive feedback: acknowledging and reinforcing good performance
- Respectful tone: using "I" statements to express opinions and avoid blame
These communication techniques are essential for effective communication in functional English, enabling individuals to convey and receive information accurately and efficiently in a variety of contexts.
Communication Techniques in Functional English
- Functional English focuses on developing practical language skills for effective communication in real-life situations.
Verbal Communication
- Uses clear and concise language to convey messages.
- Requires active listening skills, involving paying attention, asking clarifying questions, and responding appropriately.
- Incorporates non-verbal cues, such as body language, facial expressions, and tone of voice, to support verbal communication.
Non-Verbal Communication
- Proxemics involves using physical distance to convey meaning, such as standing close to show interest.
- Kinesics involves using body language to convey meaning, such as nodding to show agreement.
- Paralinguistics involves using vocal qualities to convey meaning, including tone, pitch, and volume.
Written Communication
- Requires a clear and concise writing style.
- Demands correct grammar, spelling, and punctuation.
- Involves organizing written text in a logical and easy-to-follow manner.
Active Listening
- Involves maintaining eye contact with the speaker.
- Requires avoiding interrupting or dismissing the speaker.
- Involves paraphrasing and summarizing to ensure understanding.
Asking Questions
- Open-ended questions encourage the speaker to provide more information.
- Closed-ended questions seek specific information or confirmation.
- Probing questions seek more detail or clarification.
Giving Feedback
- Constructive feedback is specific, objective, and actionable.
- Positive feedback acknowledges and reinforces good performance.
- Respectful tone involves using "I" statements to express opinions and avoid blame.
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Description
Learn about key communication techniques in functional English, including verbal and non-verbal communication, for effective real-life interactions.
