Milady Chapter 31 Flashcards & Quiz on Personal Budgets

Questions and Answers

Once you become the employee of a salon, you are expected to put the needs of the ____ ahead of your own.

salon and its clients

Putting the salon and the client's needs first means you must be on time for every scheduled shift and be prepared to perform whatever services/functions required of you. What does this imply?

You must prioritize the salon and clients' needs.

List the five key points to remember in serving others.

Put others first, Be true to your word, Be punctual, Be a problem solver, Be a lifelong learner.

What are the three standard methods of compensation in a salon?

Salary, Commission, and Salary Plus Commission. Signup and view all the answers

What does commission mean in the context of salon sales?

A percentage of the revenue that the salon takes in from its sales. Signup and view all the answers

One of the best ways to improve your performance is to model your behavior after someone who is having the kind of success you wish to have and to use that person as a ____.

role model Signup and view all the answers

What does the term 'defaulting' refer to?

Not paying back your loans. Signup and view all the answers

What is ticket upgrading or upselling services?

The practice of recommending and selling additional services to your clients. Signup and view all the answers

How can you get the conversation started on retailing products?

Ask what products the client uses at home, discuss what products you're using, place products in the client's hands, advise on personal benefits, keep retail areas appealing, inform about promotions, advocate professional products over generic, and offer styling lessons. Signup and view all the answers

List five key points you should keep in mind when selling products or services to clients.

Establish rapport with clients, Determine client's needs, Recommend products and services based on needs, Emphasize benefits, Close the sale. Signup and view all the answers

What are Salary, Commission and Salary Plus Commission examples of?

Compensation. Signup and view all the answers

What is a job description?

A document that outlines all the duties and responsibilities of a particular position in a salon or spa. Signup and view all the answers

Study Notes

Salon Employment Expectations

Prioritize the salon and clients' needs over personal interests once employed.
Punctuality and readiness to perform required services are essential.

Key Principles in Client Service

Serve others first to foster positive relationships.
Maintain integrity by being true to one's word.
Consistently arrive on time to build trust.
Develop problem-solving skills to address client concerns.
Commit to lifelong learning to stay updated in the field.

Compensation Structures in Salons

Standard methods of compensation include salary, commission, and salary plus commission.
Commission involves earning a percentage of sales revenue generated through personal clientele.

Professional Development

Model successful behaviors of role models to enhance personal performance and achieve desired success.

Financial Responsibility

Defaulting refers to the failure of repaying loans, highlighting the importance of managing financial obligations.

Sales Techniques in Service

Ticket upgrading or upselling involves recommending additional services to enhance client satisfaction and salon revenue.

Engaging Clients in Retail Conversations

Start discussions by inquiring about clients' home product usage.
Share insights about products being used during services to inform clients.
Hand the product to clients for tactile engagement and connection.
Explain how recommended services offer personal benefits to the client.
Keep retail areas neat, bright, and inviting for enhanced client experience.
Update clients on ongoing promotions and sales to stimulate interest.
Educate clients on the advantages of professional products over generic brands.
Provide quick styling tips to engage clients and showcase product effectiveness.

Product and Service Sales Strategies

Build rapport with clients to create a welcoming environment.
Identify and accurately assess each client's individual needs.
Tailor product and service recommendations based on client needs.
Highlight the benefits of products and services to encourage decision-making.
Employ closing techniques to finalize product and service sales.

Understanding Job Roles

Job descriptions clarify all responsibilities and functions of specific positions within a salon or spa, serving as a guideline for performance expectations.

Description

Test your knowledge of professional standards in the salon environment with these flashcards from Milady Chapter 31. Focus on the importance of prioritizing the needs of clients and the salon, alongside essential job responsibilities. Ideal for beauty students preparing for a career in cosmetology.