Podcast
Questions and Answers
Once you become the employee of a salon, you are expected to put the needs of the ____ ahead of your own.
Once you become the employee of a salon, you are expected to put the needs of the ____ ahead of your own.
salon and its clients
Putting the salon and the client's needs first means you must be on time for every scheduled shift and be prepared to perform whatever services/functions required of you. What does this imply?
Putting the salon and the client's needs first means you must be on time for every scheduled shift and be prepared to perform whatever services/functions required of you. What does this imply?
You must prioritize the salon and clients' needs.
List the five key points to remember in serving others.
List the five key points to remember in serving others.
Put others first, Be true to your word, Be punctual, Be a problem solver, Be a lifelong learner.
What are the three standard methods of compensation in a salon?
What are the three standard methods of compensation in a salon?
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What does commission mean in the context of salon sales?
What does commission mean in the context of salon sales?
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One of the best ways to improve your performance is to model your behavior after someone who is having the kind of success you wish to have and to use that person as a ____.
One of the best ways to improve your performance is to model your behavior after someone who is having the kind of success you wish to have and to use that person as a ____.
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What does the term 'defaulting' refer to?
What does the term 'defaulting' refer to?
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What is ticket upgrading or upselling services?
What is ticket upgrading or upselling services?
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How can you get the conversation started on retailing products?
How can you get the conversation started on retailing products?
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List five key points you should keep in mind when selling products or services to clients.
List five key points you should keep in mind when selling products or services to clients.
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What are Salary, Commission and Salary Plus Commission examples of?
What are Salary, Commission and Salary Plus Commission examples of?
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What is a job description?
What is a job description?
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Study Notes
Salon Employment Expectations
- Prioritize the salon and clients' needs over personal interests once employed.
- Punctuality and readiness to perform required services are essential.
Key Principles in Client Service
- Serve others first to foster positive relationships.
- Maintain integrity by being true to one's word.
- Consistently arrive on time to build trust.
- Develop problem-solving skills to address client concerns.
- Commit to lifelong learning to stay updated in the field.
Compensation Structures in Salons
- Standard methods of compensation include salary, commission, and salary plus commission.
- Commission involves earning a percentage of sales revenue generated through personal clientele.
Professional Development
- Model successful behaviors of role models to enhance personal performance and achieve desired success.
Financial Responsibility
- Defaulting refers to the failure of repaying loans, highlighting the importance of managing financial obligations.
Sales Techniques in Service
- Ticket upgrading or upselling involves recommending additional services to enhance client satisfaction and salon revenue.
Engaging Clients in Retail Conversations
- Start discussions by inquiring about clients' home product usage.
- Share insights about products being used during services to inform clients.
- Hand the product to clients for tactile engagement and connection.
- Explain how recommended services offer personal benefits to the client.
- Keep retail areas neat, bright, and inviting for enhanced client experience.
- Update clients on ongoing promotions and sales to stimulate interest.
- Educate clients on the advantages of professional products over generic brands.
- Provide quick styling tips to engage clients and showcase product effectiveness.
Product and Service Sales Strategies
- Build rapport with clients to create a welcoming environment.
- Identify and accurately assess each client's individual needs.
- Tailor product and service recommendations based on client needs.
- Highlight the benefits of products and services to encourage decision-making.
- Employ closing techniques to finalize product and service sales.
Understanding Job Roles
- Job descriptions clarify all responsibilities and functions of specific positions within a salon or spa, serving as a guideline for performance expectations.
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Description
Test your knowledge of professional standards in the salon environment with these flashcards from Milady Chapter 31. Focus on the importance of prioritizing the needs of clients and the salon, alongside essential job responsibilities. Ideal for beauty students preparing for a career in cosmetology.
