Podcast
Questions and Answers
The salon exterior, decor, music and sounds, air and ventilation are all elements of:
The salon exterior, decor, music and sounds, air and ventilation are all elements of:
- Touch Points
- A Personalized Approach
- Ambiance (correct)
- Synergy
Every situation in which you come into contact with your guests is called a:
Every situation in which you come into contact with your guests is called a:
- Touch Point (correct)
- Counter Point
- Key Point
- Pressure Point
A personalized approach is also referred to as:
A personalized approach is also referred to as:
- Shared Accountability
- Salon Experience
- Chairside Manner (correct)
- Staff Synergy
All of the following are the ways to demonstrate your personalized approach EXCEPT:
All of the following are the ways to demonstrate your personalized approach EXCEPT:
Which of the following actions created a harmonious and predictable environment?
Which of the following actions created a harmonious and predictable environment?
When staff members take individual initiative to stay on top of things and to pay attention to detail, they are practicing which of the following skills?
When staff members take individual initiative to stay on top of things and to pay attention to detail, they are practicing which of the following skills?
Which of the following is NOT a necessary element for ensuring the staff synergy?
Which of the following is NOT a necessary element for ensuring the staff synergy?
Placing aromatic soaps and lotions in restrooms is an example of which of the following principles?
Placing aromatic soaps and lotions in restrooms is an example of which of the following principles?
Which of these descriptions is NOT a guideline to be used when creating a resume?
Which of these descriptions is NOT a guideline to be used when creating a resume?
The item that offers an employee a brief summary of who you are and what qualities you would bring to the salon is called a(n):
The item that offers an employee a brief summary of who you are and what qualities you would bring to the salon is called a(n):
During a job interview it is very important to:
During a job interview it is very important to:
Which of the following interview questions is illegal for an employer to ask for the purpose of discrimination?
Which of the following interview questions is illegal for an employer to ask for the purpose of discrimination?
The least important factor in deciding whether to accept a position is:
The least important factor in deciding whether to accept a position is:
Paid holidays, bonuses, and insurance are all examples of:
Paid holidays, bonuses, and insurance are all examples of:
An effective technique in building clientele is to:
An effective technique in building clientele is to:
The most important relationships you form at the beginning of your career are those that develop:
The most important relationships you form at the beginning of your career are those that develop:
Which method is probably the most effective way to build your clientele?
Which method is probably the most effective way to build your clientele?
Making a future appointment with a client while they are still in the salon is an effective tool for building a clientele and is referred to as:
Making a future appointment with a client while they are still in the salon is an effective tool for building a clientele and is referred to as:
Treating your clients the way you would like them to treat you is a key to developing a successful designer-client relationship. Treat each client with:
Treating your clients the way you would like them to treat you is a key to developing a successful designer-client relationship. Treat each client with:
At regular intervals, an employer will discuss job performance with an employee, which is called:
At regular intervals, an employer will discuss job performance with an employee, which is called:
Which of the following descriptions could fall under a category related to 'consumerism'?
Which of the following descriptions could fall under a category related to 'consumerism'?
Which of the following time periods identifies the consideration for a long-range goal?
Which of the following time periods identifies the consideration for a long-range goal?
All of the following actions describe how to create a plan to achieve your goals EXCEPT:
All of the following actions describe how to create a plan to achieve your goals EXCEPT:
A goal identifying what you would like to accomplish in the next year is called a __________________ _________________ __________________.
A goal identifying what you would like to accomplish in the next year is called a __________________ _________________ __________________.
A good first impression can be obtained at an interview if you are neat and fashionably dressed.
A good first impression can be obtained at an interview if you are neat and fashionably dressed.
Since you will be spending much of your time at a salon developing your career, the most important aspect in applying for a job is the size of the salon.
Since you will be spending much of your time at a salon developing your career, the most important aspect in applying for a job is the size of the salon.
The best form of advertising is ________________ _______________ __________________.
The best form of advertising is ________________ _______________ __________________.
List the four types of salon ownership.
List the four types of salon ownership.
Who is responsible for the salon's compliance with all local, state, and federal rules, regulations, and laws?
Who is responsible for the salon's compliance with all local, state, and federal rules, regulations, and laws?
Successful selling could be best defined as the art of _____________________ ________________________.
Successful selling could be best defined as the art of _____________________ ________________________.
Statistics show that 45% to 65% of all purchases involve some form of __________________ buying.
Statistics show that 45% to 65% of all purchases involve some form of __________________ buying.
All clients share similar motivations for buying, which include need, desire to look good, profit or gain, and impulse.
All clients share similar motivations for buying, which include need, desire to look good, profit or gain, and impulse.
Which of the following abilities is NOT necessary for a salon owner?
Which of the following abilities is NOT necessary for a salon owner?
A list of all the property you own is called:
A list of all the property you own is called:
A list of all the money owed to others is called:
A list of all the money owed to others is called:
Total assets minus total liabilities is called:
Total assets minus total liabilities is called:
On a financial statement, the $3,000 balance owed on a car would be listed as:
On a financial statement, the $3,000 balance owed on a car would be listed as:
A bank will generally lend money based on:
A bank will generally lend money based on:
It would be unwise to install a salon without a rental agreement of less than:
It would be unwise to install a salon without a rental agreement of less than:
On average, the largest expense in operating a salon would be:
On average, the largest expense in operating a salon would be:
Which of the following items is/are required by law?
Which of the following items is/are required by law?
It is wise to keep all records of daily sales and service for how long?
It is wise to keep all records of daily sales and service for how long?
What percentage of salon expenses represents compensation for the employer and employees?
What percentage of salon expenses represents compensation for the employer and employees?
For each dollar a salon professional brings into the salon for services, it is an industry-recommended goal for the salon professional to bring in what additional amount of home care products?
For each dollar a salon professional brings into the salon for services, it is an industry-recommended goal for the salon professional to bring in what additional amount of home care products?
What amount of commission will a salon owner usually pay an employee for the retail sales of home care products?
What amount of commission will a salon owner usually pay an employee for the retail sales of home care products?
When counting back change to the client it is recommended to:
When counting back change to the client it is recommended to:
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Study Notes
Salon Environment Elements
- Ambiance comprises the salon's exterior, decor, music, sounds, and ventilation.
- Touch points refer to all interactions between guests and salon staff.
Personalized Client Approach
- Chairside manner describes a personalized approach in client service.
- Important actions to demonstrate personal approach include engaging the client and safeguarding their belongings. Avoid chatting with others during service.
Teamwork and Cooperation
- Synergy creates a harmonious environment conducive to success.
- With-it-ness involves staff initiative and attention to detail for enhanced service.
Resume and Job Application Guidelines
- Effective resumes should be concise and list relevant awards and employment without excessive detail.
- Cover letters summarize individual qualifications for the salon role.
Interview Preparation
- Remaining calm and being authentic is crucial during job interviews.
- Certain questions, like birthplace, can be discriminatory.
Job Acceptance Factors
- Location, salary, and benefits are more crucial than salon size when deciding on job acceptance.
Clientele Building Strategies
- Distributing business cards is an effective client acquisition strategy.
- Word-of-mouth advertising is highly effective for building clientele alongside referrals and pre-booking services.
Client Relationship Management
- Building a successful designer-client relationship requires mutual respect and concern.
Performance Reviews
- Regular performance reviews help assess employee progress and contribution to salon success.
Goal Setting
- Short-term goals pertain to achievements planned within a year, while long-range goals span five years.
- Action plans must include specific goals and alternate plans.
Financial Management
- Assets are personal properties owned, while liabilities reflect what is owed to others.
- Net worth equals total assets minus total liabilities.
Business Operations Insights
- Salaries and commissions typically represent the largest portion of salon expenses.
- Accurate record-keeping is legally mandated and should be maintained for 5-7 years.
Compensation and Sales Practices
- Salon professionals should aim to generate an additional $1 in product sales for every service dollar created.
- Retail sales commissions generally range from 8% to 15% for products.
Service Transactions
- When handling cash, it's best to count back change from smaller denominations to larger to ensure clarity and accuracy.
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