Questions and Answers
The salon exterior, decor, music and sounds, air and ventilation are all elements of:
Every situation in which you come into contact with your guests is called a:
A personalized approach is also referred to as:
All of the following are the ways to demonstrate your personalized approach EXCEPT:
Signup and view all the answers
Which of the following actions created a harmonious and predictable environment?
Signup and view all the answers
When staff members take individual initiative to stay on top of things and to pay attention to detail, they are practicing which of the following skills?
Signup and view all the answers
Which of the following is NOT a necessary element for ensuring the staff synergy?
Signup and view all the answers
Placing aromatic soaps and lotions in restrooms is an example of which of the following principles?
Signup and view all the answers
Which of these descriptions is NOT a guideline to be used when creating a resume?
Signup and view all the answers
The item that offers an employee a brief summary of who you are and what qualities you would bring to the salon is called a(n):
Signup and view all the answers
During a job interview it is very important to:
Signup and view all the answers
Which of the following interview questions is illegal for an employer to ask for the purpose of discrimination?
Signup and view all the answers
The least important factor in deciding whether to accept a position is:
Signup and view all the answers
Paid holidays, bonuses, and insurance are all examples of:
Signup and view all the answers
An effective technique in building clientele is to:
Signup and view all the answers
The most important relationships you form at the beginning of your career are those that develop:
Signup and view all the answers
Which method is probably the most effective way to build your clientele?
Signup and view all the answers
Making a future appointment with a client while they are still in the salon is an effective tool for building a clientele and is referred to as:
Signup and view all the answers
Treating your clients the way you would like them to treat you is a key to developing a successful designer-client relationship. Treat each client with:
Signup and view all the answers
At regular intervals, an employer will discuss job performance with an employee, which is called:
Signup and view all the answers
Which of the following descriptions could fall under a category related to 'consumerism'?
Signup and view all the answers
Which of the following time periods identifies the consideration for a long-range goal?
Signup and view all the answers
All of the following actions describe how to create a plan to achieve your goals EXCEPT:
Signup and view all the answers
A goal identifying what you would like to accomplish in the next year is called a __________________ _________________ __________________.
Signup and view all the answers
A good first impression can be obtained at an interview if you are neat and fashionably dressed.
Signup and view all the answers
Since you will be spending much of your time at a salon developing your career, the most important aspect in applying for a job is the size of the salon.
Signup and view all the answers
The best form of advertising is ________________ _______________ __________________.
Signup and view all the answers
List the four types of salon ownership.
Signup and view all the answers
Who is responsible for the salon's compliance with all local, state, and federal rules, regulations, and laws?
Signup and view all the answers
Successful selling could be best defined as the art of _____________________ ________________________.
Signup and view all the answers
Statistics show that 45% to 65% of all purchases involve some form of __________________ buying.
Signup and view all the answers
All clients share similar motivations for buying, which include need, desire to look good, profit or gain, and impulse.
Signup and view all the answers
Which of the following abilities is NOT necessary for a salon owner?
Signup and view all the answers
A list of all the property you own is called:
Signup and view all the answers
A list of all the money owed to others is called:
Signup and view all the answers
Total assets minus total liabilities is called:
Signup and view all the answers
On a financial statement, the $3,000 balance owed on a car would be listed as:
Signup and view all the answers
A bank will generally lend money based on:
Signup and view all the answers
It would be unwise to install a salon without a rental agreement of less than:
Signup and view all the answers
On average, the largest expense in operating a salon would be:
Signup and view all the answers
Which of the following items is/are required by law?
Signup and view all the answers
It is wise to keep all records of daily sales and service for how long?
Signup and view all the answers
What percentage of salon expenses represents compensation for the employer and employees?
Signup and view all the answers
For each dollar a salon professional brings into the salon for services, it is an industry-recommended goal for the salon professional to bring in what additional amount of home care products?
Signup and view all the answers
What amount of commission will a salon owner usually pay an employee for the retail sales of home care products?
Signup and view all the answers
When counting back change to the client it is recommended to:
Signup and view all the answers
Study Notes
Salon Environment Elements
- Ambiance comprises the salon's exterior, decor, music, sounds, and ventilation.
- Touch points refer to all interactions between guests and salon staff.
Personalized Client Approach
- Chairside manner describes a personalized approach in client service.
- Important actions to demonstrate personal approach include engaging the client and safeguarding their belongings. Avoid chatting with others during service.
Teamwork and Cooperation
- Synergy creates a harmonious environment conducive to success.
- With-it-ness involves staff initiative and attention to detail for enhanced service.
Resume and Job Application Guidelines
- Effective resumes should be concise and list relevant awards and employment without excessive detail.
- Cover letters summarize individual qualifications for the salon role.
Interview Preparation
- Remaining calm and being authentic is crucial during job interviews.
- Certain questions, like birthplace, can be discriminatory.
Job Acceptance Factors
- Location, salary, and benefits are more crucial than salon size when deciding on job acceptance.
Clientele Building Strategies
- Distributing business cards is an effective client acquisition strategy.
- Word-of-mouth advertising is highly effective for building clientele alongside referrals and pre-booking services.
Client Relationship Management
- Building a successful designer-client relationship requires mutual respect and concern.
Performance Reviews
- Regular performance reviews help assess employee progress and contribution to salon success.
Goal Setting
- Short-term goals pertain to achievements planned within a year, while long-range goals span five years.
- Action plans must include specific goals and alternate plans.
Financial Management
- Assets are personal properties owned, while liabilities reflect what is owed to others.
- Net worth equals total assets minus total liabilities.
Business Operations Insights
- Salaries and commissions typically represent the largest portion of salon expenses.
- Accurate record-keeping is legally mandated and should be maintained for 5-7 years.
Compensation and Sales Practices
- Salon professionals should aim to generate an additional $1 in product sales for every service dollar created.
- Retail sales commissions generally range from 8% to 15% for products.
Service Transactions
- When handling cash, it's best to count back change from smaller denominations to larger to ensure clarity and accuracy.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge with these flashcards on Chapter 6 of Salon Success. This quiz covers important terms like ambiance and touch points that are essential for understanding the salon environment. Challenge yourself and see how well you grasp these concepts!
