Mental Workload and Its Effects
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Questions and Answers

What is the purpose of a workplace harasser?

  • To provide support to their victims
  • To improve their victims' performance
  • To provide feedback to their victims
  • To make their victims feel unsafe and uncomfortable (correct)

    • What is one of the effects of harassment in the workplace?

  • Boost in self-esteem
  • Feeling of anxiety (correct)
  • Improvement in performance
  • Increase in motivation

    • What is the role of the Human Resource department in cases of workplace harassment?

  • To punish the harasser
  • To fire the victim
  • To provide support to the victim (correct)
  • To ignore the situation

    • How many types of workplace harassment are there?

    <p>5</p> Signup and view all the answers

    What should you do if you are being physically harassed at work?

    <p>Report it to HR</p> Signup and view all the answers

    What is the first step in reporting workplace harassment?

    <p>Try to have a one-to-one conversation with the harasser calmly</p> Signup and view all the answers

    What can surround oneself with to avoid burnout?

    <p>Positive people</p> Signup and view all the answers

    What is psychological harassment?

    <p>One of the five major types of workplace harassment</p> Signup and view all the answers

    What is the primary cause of qualitative mental overload?

    <p>Insufficient or inadequate qualifications for a job</p> Signup and view all the answers

    What is quantitative mental underload usually experienced during?

    <p>Monitoring or controlling tasks</p> Signup and view all the answers

    What is a common effect of mental overload in the workplace?

    <p>Downtimes due to absenteeism</p> Signup and view all the answers

    How can one manage their workload in the workplace?

    <p>Keep a schedule for the day</p> Signup and view all the answers

    What is a result of mental underload in the workplace?

    <p>Need for reworking</p> Signup and view all the answers

    What can help an individual clear their head when working from home?

    <p>Going outside and taking a walk</p> Signup and view all the answers

    What can limit an individual's sense of control in the workplace?

    <p>Having too little work</p> Signup and view all the answers

    What is a way to manage mental workload in the workplace?

    <p>Limiting news intake</p> Signup and view all the answers

    What is a common psychological consequence of workplace violence?

    <p>Increased irritability</p> Signup and view all the answers

    What is a consequence of workplace violence for organizations?

    <p>Higher sickness absence rates</p> Signup and view all the answers

    What is a societal cost of workplace violence?

    <p>Costs of unemployment</p> Signup and view all the answers

    What is a step in managing workplace violence?

    <p>Monitoring and evaluation</p> Signup and view all the answers

    What is neurosis?

    <p>A general term referring to mental distress</p> Signup and view all the answers

    What is a common symptom of neurosis?

    <p>Mental distress</p> Signup and view all the answers

    What is psychosis?

    <p>A mental state involving the loss of contact with reality</p> Signup and view all the answers

    What is a consequence of workplace violence for the victim?

    <p>Post-traumatic stress disorder (PTSD)</p> Signup and view all the answers

    What should you do if an employee complains about harassment and the perpetrator is in a leadership position?

    <p>Escalate the issue to the attention of HR</p> Signup and view all the answers

    What can you provide to support an employee's complaint of harassment?

    <p>Evidence like screenshots, eyewitnesses, or text messages</p> Signup and view all the answers

    What should you do if you feel that your company did not deal with employee complaints diligently?

    <p>Contact the EEOC to investigate the incident impartially</p> Signup and view all the answers

    What is an example of workplace violence?

    <p>A physical assault by a colleague</p> Signup and view all the answers

    What is the distinction between internal and external workplace violence?

    <p>Internal is between workers, external is perpetrated by outsiders</p> Signup and view all the answers

    What is the primary goal of managing workplace stress?

    <p>To reduce the likelihood of psychological health problems</p> Signup and view all the answers

    What is a consequence of workplace violence?

    <p>Physical and psychological health problems</p> Signup and view all the answers

    What is the purpose of Level I: Organisational Health Psychology?

    <p>To identify potential stress hotspots and promote organisational health</p> Signup and view all the answers

    What is a type of consequence of workplace violence?

    <p>Individual consequences</p> Signup and view all the answers

    What is an example of a course provided in Level II: Training in Psychological Skills?

    <p>Understanding why I feel stressed</p> Signup and view all the answers

    What can be a physical consequence of workplace violence?

    <p>A minor injury</p> Signup and view all the answers

    What is a result of Employee Assistance / Counselling according to the provided data?

    <p>16.3% reduction in sickness absence</p> Signup and view all the answers

    What is the purpose of evaluation in managing workplace stress?

    <p>To evaluate the results of actions taken to enhance psychological health and safety</p> Signup and view all the answers

    What is an example of an action taken to enhance psychological health and safety?

    <p>Providing stress management training</p> Signup and view all the answers

    What is the purpose of sustainment in managing workplace stress?

    <p>To support organisational system in a process of continuous improvement</p> Signup and view all the answers

    What is an example of a course provided for managers in Level II: Training in Psychological Skills?

    <p>Mental Health First Aid Training</p> Signup and view all the answers

    Study Notes

    Mental Workload

    • Mental overload occurs when a person lacks qualifications or social competencies for a job.
    • Mental underload occurs when there is not enough work to do, resulting in monotonous or repetitive tasks.

    Effects of Mental Workload

    • Absenteeism, sickness leaves, and fluctuation
    • Reduced motivation, poor company climate, and mobbing
    • Addictive behavior, rejects, need for reworking, and complaints
    • Failure to comply with deadlines, excessive overtime work, and additional requirements

    Managing Psychological Hazards

    • Control the day by keeping a schedule and taking breaks
    • Limit news intake to avoid stress
    • Keep moving and take breaks, especially for those working from home
    • Utilize a support system and surround yourself with positive people
    • Avoid negative people who can bring down your mood

    Harassment

    • Workplace harassment occurs when an employee feels threatened or belittled by colleagues
    • There are five major types of workplace harassment: verbal, psychological, cyberbullying, sexual, and physical

    Effects of Harassment

    • Physical: feeling sick, disturbed sleep, decreasing performance, severe headache, and shaking
    • Emotional: anxiety, depression, lack of motivation, loss of confidence, and reduced self-esteem

    Managing Harassment

    • Report workplace harassment to the HR department
    • Follow steps to report harassment: try to talk to the harasser, escalate the issue to HR if necessary, and contact the EEOC if the company does not deal with the complaint diligently

    Violence

    • Workplace violence can be any incident where a person is abused, threatened, or assaulted at the workplace
    • Internal violence occurs between workers, while external violence is perpetrated by persons outside the organization

    Consequences of Workplace Violence

    • Individual consequences: physical and psychological health problems, including anxiety, fear, depression, and post-traumatic stress disorder (PTSD)
    • Organizational consequences: higher sickness absence rates, higher turnover rates, reduced job satisfaction, and reduced productivity
    • Societal costs: benefits and welfare costs, unemployment, medical costs, and loss of productivity

    Preventing and Managing Workplace Violence

    • Guidelines for defusing aggression
    • Immediate action after violent incidents
    • Debriefing for victims
    • Monitoring and evaluation
    • Training
    • Information and communication

    Occupational Psychological Diseases

    • Neurosis: a general term referring to mental distress, but does not prevent rational thought or daily functioning
    • Psychosis: a mental state involving the loss of contact with reality, causing the deterioration of normal social functioning

    Managing Workplace Stress

    • Level I: Organizational Psychology - tackle work-related stress at the source
    • Level II: Training in Psychological Skills - provide training in stress management and psychological skills
    • Level III: Employee Assistance/Counselling - provide employee assistance and counseling services

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    Description

    Learn about the consequences of mental overload and underload, including absenteeism, reduced motivation, and poor company climate. Understand the impact on job performance and employee well-being.

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