40 Questions
What is the purpose of a workplace harasser?
To make their victims feel unsafe and uncomfortable
What is one of the effects of harassment in the workplace?
Feeling of anxiety
What is the role of the Human Resource department in cases of workplace harassment?
To provide support to the victim
How many types of workplace harassment are there?
5
What should you do if you are being physically harassed at work?
Report it to HR
What is the first step in reporting workplace harassment?
Try to have a one-to-one conversation with the harasser calmly
What can surround oneself with to avoid burnout?
Positive people
What is psychological harassment?
One of the five major types of workplace harassment
What is the primary cause of qualitative mental overload?
Insufficient or inadequate qualifications for a job
What is quantitative mental underload usually experienced during?
Monitoring or controlling tasks
What is a common effect of mental overload in the workplace?
Downtimes due to absenteeism
How can one manage their workload in the workplace?
Keep a schedule for the day
What is a result of mental underload in the workplace?
Need for reworking
What can help an individual clear their head when working from home?
Going outside and taking a walk
What can limit an individual's sense of control in the workplace?
Having too little work
What is a way to manage mental workload in the workplace?
Limiting news intake
What is a common psychological consequence of workplace violence?
Increased irritability
What is a consequence of workplace violence for organizations?
Higher sickness absence rates
What is a societal cost of workplace violence?
Costs of unemployment
What is a step in managing workplace violence?
Monitoring and evaluation
What is neurosis?
A general term referring to mental distress
What is a common symptom of neurosis?
Mental distress
What is psychosis?
A mental state involving the loss of contact with reality
What is a consequence of workplace violence for the victim?
Post-traumatic stress disorder (PTSD)
What should you do if an employee complains about harassment and the perpetrator is in a leadership position?
Escalate the issue to the attention of HR
What can you provide to support an employee's complaint of harassment?
Evidence like screenshots, eyewitnesses, or text messages
What should you do if you feel that your company did not deal with employee complaints diligently?
Contact the EEOC to investigate the incident impartially
What is an example of workplace violence?
A physical assault by a colleague
What is the distinction between internal and external workplace violence?
Internal is between workers, external is perpetrated by outsiders
What is the primary goal of managing workplace stress?
To reduce the likelihood of psychological health problems
What is a consequence of workplace violence?
Physical and psychological health problems
What is the purpose of Level I: Organisational Health Psychology?
To identify potential stress hotspots and promote organisational health
What is a type of consequence of workplace violence?
Individual consequences
What is an example of a course provided in Level II: Training in Psychological Skills?
Understanding why I feel stressed
What can be a physical consequence of workplace violence?
A minor injury
What is a result of Employee Assistance / Counselling according to the provided data?
16.3% reduction in sickness absence
What is the purpose of evaluation in managing workplace stress?
To evaluate the results of actions taken to enhance psychological health and safety
What is an example of an action taken to enhance psychological health and safety?
Providing stress management training
What is the purpose of sustainment in managing workplace stress?
To support organisational system in a process of continuous improvement
What is an example of a course provided for managers in Level II: Training in Psychological Skills?
Mental Health First Aid Training
Study Notes
Mental Workload
- Mental overload occurs when a person lacks qualifications or social competencies for a job.
- Mental underload occurs when there is not enough work to do, resulting in monotonous or repetitive tasks.
Effects of Mental Workload
- Absenteeism, sickness leaves, and fluctuation
- Reduced motivation, poor company climate, and mobbing
- Addictive behavior, rejects, need for reworking, and complaints
- Failure to comply with deadlines, excessive overtime work, and additional requirements
Managing Psychological Hazards
- Control the day by keeping a schedule and taking breaks
- Limit news intake to avoid stress
- Keep moving and take breaks, especially for those working from home
- Utilize a support system and surround yourself with positive people
- Avoid negative people who can bring down your mood
Harassment
- Workplace harassment occurs when an employee feels threatened or belittled by colleagues
- There are five major types of workplace harassment: verbal, psychological, cyberbullying, sexual, and physical
Effects of Harassment
- Physical: feeling sick, disturbed sleep, decreasing performance, severe headache, and shaking
- Emotional: anxiety, depression, lack of motivation, loss of confidence, and reduced self-esteem
Managing Harassment
- Report workplace harassment to the HR department
- Follow steps to report harassment: try to talk to the harasser, escalate the issue to HR if necessary, and contact the EEOC if the company does not deal with the complaint diligently
Violence
- Workplace violence can be any incident where a person is abused, threatened, or assaulted at the workplace
- Internal violence occurs between workers, while external violence is perpetrated by persons outside the organization
Consequences of Workplace Violence
- Individual consequences: physical and psychological health problems, including anxiety, fear, depression, and post-traumatic stress disorder (PTSD)
- Organizational consequences: higher sickness absence rates, higher turnover rates, reduced job satisfaction, and reduced productivity
- Societal costs: benefits and welfare costs, unemployment, medical costs, and loss of productivity
Preventing and Managing Workplace Violence
- Guidelines for defusing aggression
- Immediate action after violent incidents
- Debriefing for victims
- Monitoring and evaluation
- Training
- Information and communication
Occupational Psychological Diseases
- Neurosis: a general term referring to mental distress, but does not prevent rational thought or daily functioning
- Psychosis: a mental state involving the loss of contact with reality, causing the deterioration of normal social functioning
Managing Workplace Stress
- Level I: Organizational Psychology - tackle work-related stress at the source
- Level II: Training in Psychological Skills - provide training in stress management and psychological skills
- Level III: Employee Assistance/Counselling - provide employee assistance and counseling services
Learn about the consequences of mental overload and underload, including absenteeism, reduced motivation, and poor company climate. Understand the impact on job performance and employee well-being.
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