Podcast
Questions and Answers
What does Netflix mean by 'Completion Rates'?
What does Netflix mean by 'Completion Rates'?
- The percentage of viewers who watch 70% or more of a title. (correct)
- The percentage of viewers who sign up and watch a title within the first week.
- The average number of viewers per episode of a title.
- The percentage of subscribers who finish a series across all episodes.
What is one of the primary advantages of using active and passive measurement techniques?
What is one of the primary advantages of using active and passive measurement techniques?
- Offers flexibility in data collection (correct)
- Eliminates the need for advanced analysis
- Enhances data privacy compliance
- Increases reliance on traditional media
What metric does Disney+ use to track the revenue performance of its subscribers?
What metric does Disney+ use to track the revenue performance of its subscribers?
- Total hours watched per month
- Engagement Time
- Subscriber Retention Rate
- ARPU (Average Revenue Per User) (correct)
What is a significant challenge related to new media measurement?
What is a significant challenge related to new media measurement?
Which of the following metrics is NOT used by HBO Max?
Which of the following metrics is NOT used by HBO Max?
Which of the following is a pro of using Internet surveys for measuring media consumption?
Which of the following is a pro of using Internet surveys for measuring media consumption?
What is the primary benefit of Netflix expanding its measurement window to 91 days?
What is the primary benefit of Netflix expanding its measurement window to 91 days?
What is a potential drawback of relying on consumer devices for data collection?
What is a potential drawback of relying on consumer devices for data collection?
How does Nielsen measure TV viewership in the United States?
How does Nielsen measure TV viewership in the United States?
What does Disney+ do to manage scrutiny for its underperforming titles?
What does Disney+ do to manage scrutiny for its underperforming titles?
What is one method used by BARB in the UK for measuring television viewership?
What is one method used by BARB in the UK for measuring television viewership?
What method does Netflix use to calculate its 'Average Viewership'?
What method does Netflix use to calculate its 'Average Viewership'?
What demographic concern is raised by using internet-based methods for consumption measurement?
What demographic concern is raised by using internet-based methods for consumption measurement?
Which strategy is emphasized for global expansion of content in streaming services?
Which strategy is emphasized for global expansion of content in streaming services?
What advantage does cross-media measurement provide for companies?
What advantage does cross-media measurement provide for companies?
Which metric is used by both Netflix and Disney+ to track subscriber retention?
Which metric is used by both Netflix and Disney+ to track subscriber retention?
What is the primary characteristic of OTT services?
What is the primary characteristic of OTT services?
Which of the following describes SVOD?
Which of the following describes SVOD?
How did the pandemic influence streaming services like Netflix and Disney+?
How did the pandemic influence streaming services like Netflix and Disney+?
What is a defining feature of VOD services?
What is a defining feature of VOD services?
What trend is observed among younger audiences regarding media consumption?
What trend is observed among younger audiences regarding media consumption?
What distinguishes TVOD from other video on demand services?
What distinguishes TVOD from other video on demand services?
Which of the following best describes the role of Connected TV (CTV) in the media landscape?
Which of the following best describes the role of Connected TV (CTV) in the media landscape?
What is one of the challenges facing traditional TV broadcasters post-pandemic?
What is one of the challenges facing traditional TV broadcasters post-pandemic?
What does Cost Per First Stream (CPFS) measure?
What does Cost Per First Stream (CPFS) measure?
Which of the following best describes 'Churn Reducers' in the context of demand clusters?
Which of the following best describes 'Churn Reducers' in the context of demand clusters?
What is a primary benefit of using data-driven insights for OTT platforms?
What is a primary benefit of using data-driven insights for OTT platforms?
What distinguishes North Star Metrics from Input Metrics?
What distinguishes North Star Metrics from Input Metrics?
Which of these best defines 'Niche Attractors'?
Which of these best defines 'Niche Attractors'?
What is a key function of the meticulous ROI assessments used by platforms?
What is a key function of the meticulous ROI assessments used by platforms?
What is the goal of analyzing real-time data insights within OTT brands?
What is the goal of analyzing real-time data insights within OTT brands?
How do data-driven insights contribute to efficient resource allocation for OTT platforms?
How do data-driven insights contribute to efficient resource allocation for OTT platforms?
What does a ROAS value greater than 1 indicate?
What does a ROAS value greater than 1 indicate?
Which metric is used to measure the visibility and potential reach of content?
Which metric is used to measure the visibility and potential reach of content?
What does CPM represent in advertising metrics?
What does CPM represent in advertising metrics?
Why is frequency an important metric in advertising?
Why is frequency an important metric in advertising?
What distinguishes reach from organic reach in advertising?
What distinguishes reach from organic reach in advertising?
Which metric is crucial for understanding the cost-effectiveness of acquiring a customer?
Which metric is crucial for understanding the cost-effectiveness of acquiring a customer?
How does a high CPC indicate the performance of an ad?
How does a high CPC indicate the performance of an ad?
What impact does a high frequency have on ad performance?
What impact does a high frequency have on ad performance?
What is the primary purpose of Input Metrics?
What is the primary purpose of Input Metrics?
Which North Star Metric (NSM) is associated with user loyalty for Netflix?
Which North Star Metric (NSM) is associated with user loyalty for Netflix?
How is Average Revenue Per User (ARPU) calculated?
How is Average Revenue Per User (ARPU) calculated?
What do Input Metrics influence in relation to North Star Metrics?
What do Input Metrics influence in relation to North Star Metrics?
Which of the following is NOT an example of an Input Metric?
Which of the following is NOT an example of an Input Metric?
What does the Customer Acquisition Cost (CAC) include?
What does the Customer Acquisition Cost (CAC) include?
In the following example, what is the conversion rate? If 500,000 visitors generate 125,000 free trials:
In the following example, what is the conversion rate? If 500,000 visitors generate 125,000 free trials:
Which metric helps to optimize investments in acquiring and retaining customers?
Which metric helps to optimize investments in acquiring and retaining customers?
Flashcards
Cross-Media Measurement
Cross-Media Measurement
A method that combines active and passive techniques to measure media consumption across different platforms, including TV, internet, and mobile devices. It offers a comprehensive view of audience behavior across various media but faces challenges with data complexity and reliability.
Internet Surveys
Internet Surveys
These surveys collect data on digital and internet media consumption using questionnaires and tracking user behavior across smartphones, tablets, and computers. They offer a comprehensive view of both digital and traditional media usage, but raise privacy concerns due to data collection from personal devices.
Panel
Panel
A group of carefully selected people (typically households) that represent a larger population. In TV viewership, panels are used to provide insights into the habits and preferences of the audience, allowing companies to make informed decisions about advertising and programming.
Nielsen
Nielsen
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BARB
BARB
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Hours Watched
Hours Watched
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Average Viewership
Average Viewership
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Retention and Churn
Retention and Churn
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Average Revenue Per User (ARPU)
Average Revenue Per User (ARPU)
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Engagement Time
Engagement Time
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Content Engagement
Content Engagement
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Hybrid Models
Hybrid Models
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Demand for Original, Diverse Content
Demand for Original, Diverse Content
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Monthly Active Users (MAU)
Monthly Active Users (MAU)
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Customer Acquisition Cost (CAC)
Customer Acquisition Cost (CAC)
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Customer Lifetime Value (CLV)
Customer Lifetime Value (CLV)
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Conversion Rate (CR)
Conversion Rate (CR)
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Retention Rate
Retention Rate
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North Star Metric (NSM)
North Star Metric (NSM)
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Input Metrics
Input Metrics
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What is OTT (Over-The-Top)?
What is OTT (Over-The-Top)?
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What is VOD (Video on Demand)?
What is VOD (Video on Demand)?
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What is SVOD (Subscription Video on Demand)?
What is SVOD (Subscription Video on Demand)?
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What is TVOD (Transactional Video on Demand)?
What is TVOD (Transactional Video on Demand)?
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What is Hybrid VOD?
What is Hybrid VOD?
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What is AVOD (Advertising Video on Demand)?
What is AVOD (Advertising Video on Demand)?
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What is FAST (Free Ad-Supported Television)?
What is FAST (Free Ad-Supported Television)?
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What is PVOD (Premium Video on Demand)?
What is PVOD (Premium Video on Demand)?
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Subscriber Base
Subscriber Base
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Cost Per First Stream (CPFS)
Cost Per First Stream (CPFS)
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Demand Clusters
Demand Clusters
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Purpose of North Star Metrics
Purpose of North Star Metrics
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Boost Customer Experience and Engagement
Boost Customer Experience and Engagement
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Stay Ahead of Competition
Stay Ahead of Competition
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Provide Actionable Data for Teams
Provide Actionable Data for Teams
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Impressions
Impressions
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CPM (Cost Per Mille)
CPM (Cost Per Mille)
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Frequency
Frequency
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Reach
Reach
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Organic Reach
Organic Reach
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CPC (Cost Per Click)
CPC (Cost Per Click)
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CPA (Cost Per Acquisition)
CPA (Cost Per Acquisition)
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ROAS (Return On Ad Spend)
ROAS (Return On Ad Spend)
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Study Notes
Module 2: Introduction to Linear TV Business Models
- TV has been a witness and creator of shared experiences
- Linear TV: Traditional broadcast, real-time programming (e.g., over the air, cable/satellite), not streamed to specific users.
- Non-Linear TV: Allows viewers to choose shows to watch through video on demand (VOD) services
- OTT (Over-the-Top): Services bypass traditional distribution methods, primarily over the internet (e.g., Netflix, Hulu)
- MVPD (Multi-Channel Video Programming Distribution): Subscription-based video service providers (e.g., cable, satellite)
Audience Measurement Systems of Linear TV
- Measuring TV audiences is crucial for the market
- Measurement methods should be accurate, reliable, and independent
- Diary Method: An early method for recording viewing habits via face-to-face interviews and phone calls
- Simple and easy to implement in small sample sizes
- Provides personal insights into viewer habits
- Electronic Methods (e.g., People Meters, Audimeters): Devices tracking viewing across multiple channels
- Provides real-time data and accurate tracking of viewing habits
- Measures multiple viewing variables (channel, time, specific viewers in a household)
Software Methods (e.g., GTAM - Global Television Audience Metering)
- Addresses the challenge of fragmented media consumption (TV, internet, and mobile)
- Combines active and passive measurement techniques
- Tracks cross-platform consumption
- Adapts to new media trends
- Combines active and passive techniques
Module 2: Measurement Systems Used in the US, Spain, UK
- US (Nielsen): Measures US TV viewership
- Uses a large group of households (42,000)
- Tracks what people are watching on TV and other devices
- UK (BARB): Measures UK TV viewership
- Uses a panel of households (5,300)
- Spain (Kantar): Measures Spanish TV viewership
- Uses 5,720 households
- Detailed methods specific to each country in regards to what, how, and who these measurements are conducted on.
Module 3: Video On-Demand Revenue Models
- Video on Demand (VoD): Individual delivery of TV programs/films via digital cable, satellite, or terrestrial television network.
- Different types of VoD:
- TVOD (Transactional): Paid-per-view
- SVOD (Subscription): Recurring subscription
- AVOD (Advertising): Advertisement-based
- PVOD (Premium): Early access fees
- Hybrid VOD: Combination of models
Module 3: New Media (e.g., Internet Surveys, Cross-Media Measurements)
- Measures digital and Internet media consumption via phone and Internet surveys
Module 4: Social Media/OTT Metrics
- Results: The number of times a campaign achieves its intended outcome or goal. Examples include website purchases, leads, form leads, custom conversions
- Cost per Result: Total ad spend divided by the number of results.
- Result Rate (Conversion Rate): Percentage of desired results compared to total impressions
- Spend: Total amount spent over a given period
- ROAS (Return on Ad Spend): Revenue generated for every $1 spent on ads
- Impressions: Number of times an ad is shown
- CPC (Cost per Click): Amount paid for each click on an ad
- CPM (Cost per 1000 Impressions): Amount paid for every 1000 impressions
- Frequency: Number of times a user sees an ad or post
- Reach: Total number of users who see content
- Organic Reach: Content views without paid distribution
- CPA (Cost per Acquisition): Cost associated with acquiring a new customer
- LTV (Lifetime Value): Total revenue generated by a customer
- Additional Metrics: Monthly active users (MAU), Customer acquisition cost (CAC), Average Revenue Per User (ARPU), Customer Lifetime Value (CLV), Conversion Rate (CR), Abandon Rate, Churn Rate, Engagement Metrics (e.g., app logins, videos watched per session, specific in-app actions)
Module 4: Why OTT Content Publishers Aren't Leveraging Viewership Data
- Lack of transparency
- Limited industry standards
- Client discretion, strategic reasons
- No ad-driven pressure
- OTT platforms prioritize control
Module 3/4: Future of TV and Advertising
- Emerging talent gains visibility via platforms like YouTube (e.g., Issa Rae).
- Content diversity dominates strategies
- Emerging trends like demand for original, diverse content
General Notes
- Multiple methodologies exist (diary, electronic, software)
- Metrics and their definitions vary widely
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