Podcast
Questions and Answers
What is the primary purpose of offering a second handover to customers?
What is the primary purpose of offering a second handover to customers?
What should be done at the end of the handover process regarding the second handover?
What should be done at the end of the handover process regarding the second handover?
Which of the following would be a reason NOT to offer a second handover?
Which of the following would be a reason NOT to offer a second handover?
Which of the following best describes a second handover?
Which of the following best describes a second handover?
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When should a second handover ideally be offered?
When should a second handover ideally be offered?
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Study Notes
Measurement Criteria for Second Handover
- At the conclusion of the handover procedure, a second handover option should be presented to the customer.
- This is an optional offer, not a mandatory process.
- The presented second handover option is potentially at the discretion of the customer, in lieu of any required steps.
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Description
This quiz explores the optional criteria involved in presenting a second handover option to customers at the conclusion of the handover procedure. Understand the differences between mandatory processes and customer discretion in making decisions about the second handover offer.
