Mastering Stakeholder Communication in Project Management

Play an AI-generated podcast conversation about this lesson

Which one of the following best defines communication in the context of construction projects?

The systematic procedure used to transfer information among project stakeholders

The science and practice of transmitting information

The process of ensuring project information is collected and distributed appropriately (correct)

The act of imparting news

What is the purpose of negotiation in business, design, or construction?

To develop an appropriate approach and plan for project communication activities

To ensure the information needs of the project and its stakeholders are met

To convey an instruction to influence the actions/behavior of others

To reach an agreement between parties with different aims or intentions (correct)

Who are considered stakeholders in a project?

People who may impact project outcomes (correct)

People involved in the communication process

People who are impacted by project outcomes

People who have different aims or intentions in business, design, or construction

Effective communication on design-construction projects is important because it

ensures timely completion of the project Signup and view all the answers

According to the British Columbia Building Projects Committee, good documentation and effective communication in construction projects require

writing and graphic skills for timely distribution of information Signup and view all the answers

According to Neal Flesner, effective communication in construction projects helps foster

idea sharing and innovation Signup and view all the answers

The Project Management Institute's A Guide to the Project Management Body of Knowledge captures all aspects of project communications management in

three processes Signup and view all the answers

Which of the following is NOT mentioned as a situation where communication plays a key role in architectural practice?

Coordinating the work of the architectural and engineering design team Signup and view all the answers

According to Schramm's model of communication, what are the essential components of the communication process?

Sender, receiver, medium, message, feedback Signup and view all the answers

What is one of the challenges for effective communication mentioned in the text?

Inappropriate selection of the medium of communication Signup and view all the answers

What is the importance of effective communication in architectural practice?

It ensures project success Signup and view all the answers

Which of the following is an example of informal written communication?

Memos Signup and view all the answers

What is the purpose of formal written communications?

To provide specific or comprehensive information Signup and view all the answers

Why is it important to maintain accurate written records of all professional and business dealings?

To support accurate record-keeping Signup and view all the answers

What is the purpose of field reports?

To provide a record of observation Signup and view all the answers

Which of the following is NOT a question that should be asked when building a communications plan for stakeholders?

What is the budget for the project? Signup and view all the answers

Which of the following is NOT a communication tool for the architect to manage the project?

Risk assessments Signup and view all the answers

What is the purpose of monitoring communications in a project?

To avoid unpleasant surprises to all parties involved Signup and view all the answers

Which of the following is NOT a traditional way of communicating for architects?

Using video and audio Signup and view all the answers

Which of the following is NOT a tip for effective speaking and presentations?

Rehearse using a video Signup and view all the answers

What is a potential challenge in graphic communication?

The lack of understanding of drawings Signup and view all the answers

What should be considered when providing drawings for graphic communication?

The communication abilities of stakeholders Signup and view all the answers

What does effective graphic communication involve?

Providing physical and virtual reality models Signup and view all the answers