Mastering Stakeholder Communication in Project Management
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Questions and Answers

Which one of the following best defines communication in the context of construction projects?

  • The systematic procedure used to transfer information among project stakeholders
  • The science and practice of transmitting information
  • The process of ensuring project information is collected and distributed appropriately (correct)
  • The act of imparting news

What is the purpose of negotiation in business, design, or construction?

  • To develop an appropriate approach and plan for project communication activities
  • To ensure the information needs of the project and its stakeholders are met
  • To convey an instruction to influence the actions/behavior of others
  • To reach an agreement between parties with different aims or intentions (correct)

Who are considered stakeholders in a project?

  • People who may impact project outcomes (correct)
  • People involved in the communication process
  • People who are impacted by project outcomes
  • People who have different aims or intentions in business, design, or construction

Effective communication on design-construction projects is important because it

<p>ensures timely completion of the project (D)</p> Signup and view all the answers

According to the British Columbia Building Projects Committee, good documentation and effective communication in construction projects require

<p>writing and graphic skills for timely distribution of information (A)</p> Signup and view all the answers

According to Neal Flesner, effective communication in construction projects helps foster

<p>idea sharing and innovation (C)</p> Signup and view all the answers

The Project Management Institute's A Guide to the Project Management Body of Knowledge captures all aspects of project communications management in

<p>three processes (B)</p> Signup and view all the answers

Which of the following is NOT mentioned as a situation where communication plays a key role in architectural practice?

<p>Coordinating the work of the architectural and engineering design team (B)</p> Signup and view all the answers

According to Schramm's model of communication, what are the essential components of the communication process?

<p>Sender, receiver, medium, message, feedback (B)</p> Signup and view all the answers

What is one of the challenges for effective communication mentioned in the text?

<p>Inappropriate selection of the medium of communication (D)</p> Signup and view all the answers

What is the importance of effective communication in architectural practice?

<p>It ensures project success (A)</p> Signup and view all the answers

Which of the following is an example of informal written communication?

<p>Memos (C)</p> Signup and view all the answers

What is the purpose of formal written communications?

<p>To provide specific or comprehensive information (D)</p> Signup and view all the answers

Why is it important to maintain accurate written records of all professional and business dealings?

<p>To support accurate record-keeping (B)</p> Signup and view all the answers

What is the purpose of field reports?

<p>To provide a record of observation (B)</p> Signup and view all the answers

Which of the following is NOT a question that should be asked when building a communications plan for stakeholders?

<p>What is the budget for the project? (A)</p> Signup and view all the answers

Which of the following is NOT a communication tool for the architect to manage the project?

<p>Risk assessments (A)</p> Signup and view all the answers

What is the purpose of monitoring communications in a project?

<p>To avoid unpleasant surprises to all parties involved (B)</p> Signup and view all the answers

Which of the following is NOT a traditional way of communicating for architects?

<p>Using video and audio (A)</p> Signup and view all the answers

Which of the following is NOT a tip for effective speaking and presentations?

<p>Rehearse using a video (A)</p> Signup and view all the answers

What is a potential challenge in graphic communication?

<p>The lack of understanding of drawings (B)</p> Signup and view all the answers

What should be considered when providing drawings for graphic communication?

<p>The communication abilities of stakeholders (C)</p> Signup and view all the answers

What does effective graphic communication involve?

<p>Providing physical and virtual reality models (C)</p> Signup and view all the answers

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