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Mastering Social Media Tools for Effective Communication

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Mastering Social Media Tools for Effective Communication

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Questions and Answers

Who has the authority to create official City accounts on social networking sites or publish content on behalf of the City?

City residents

City Commission

City employees

City Manager (correct)

What is the primary purpose of social media for the City of Coral Gables?

To facilitate interactivity and collaboration

To provide accurate information about City news (correct)

To promote City events and programs

To connect with individuals using a common medium

Who may the Police Department's use of social media be governed by?

City Manager (correct)

City Commission

City residents

City employees

What should you do if you make a mistake?

Admit it, make a timely correction, and notify your Department/Division Director and the City Manager Signup and view all the answers

What should you do if you are unsure about publishing something that makes you uncomfortable?

Consult your Department/Division Director and the City Manager’s Office Signup and view all the answers

Where can you find the policies on the use of social media in staff members' personal capacity?

City's Personnel Rules and Regulations No. 30 Signup and view all the answers

Which social media tool works well for sharing emergency notifications and announcements about projects such as street closures?

Microblogs such as Twitter Signup and view all the answers

Which social media tool can be used as a gathering place for people interested in Coral Gables and for building affinity for the City?

Social networks such as Facebook Signup and view all the answers

Which social media tool allows users to post, rate, and comment on videos?

Video sites such as YouTube Signup and view all the answers

Which social media tool allows users to post, rate, and comment on photos that can help create a comprehensive picture of a City event?

Photo sharing sites such as Instagram Signup and view all the answers

Which of the following is NOT a type of content that may be deemed unsuitable and subject to removal from authorized City social networking websites?

Content that promotes, fosters or perpetuates discrimination on the basis of race, color, age, religion, gender, marital status, status with regard to public assistance, national origin, physical or mental disability, veteran status, sexual orientation, or any other legally protected status under federal, state or local law Signup and view all the answers

What should authorized users do when posting a link on behalf of the City?

Post the link on a City web page Signup and view all the answers

What may happen if a person's work is used without their express written consent?

It may be a violation of copyright law Signup and view all the answers

Are the City's social media pages subject to Florida's public records law and Sunshine Law?

Yes, they are subject to both laws Signup and view all the answers