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Mastering Social Media Keyword Search Strategies

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Questions and Answers

According to the text, what percentage of redeemed vouchers in North America could generate a survey via the Feedback Loop system?

25%

75%

95% (correct)

What percentage of surveys sent in the UK are via Trustpilot?

95%

25%

75% (correct)

What is the purpose of Trustpilot?

To respond to negative feedback

To integrate a link into redemption emails

To generate surveys via the Feedback Loop system

To allow customers to review their experience without linking to a purchase (correct)

How are reviews differentiated on Trustpilot's site when integrated with Travelzoo's redemption email?

Verified order vs. organic Signup and view all the answers

What should be avoided when responding to feedback on Trustpilot and Feedback Loop?

Using industry jargon and slang Signup and view all the answers

What should be done if a member has already contacted Customer Services regarding the issue they have posted about?

Use the Already Contacted CS template to respond Signup and view all the answers

When should positive comments about Travelzoo be acknowledged and thanked?

Only when a customer demonstrates that they are a brand advocate Signup and view all the answers

What is the purpose of filtering feedback using the task bar on the right-hand side?

To filter feedback by date, service, or product score Signup and view all the answers

What percentage of redeemed vouchers in North America could generate a survey via Trustpilot?

5% Signup and view all the answers

What is the purpose of Trustpilot sending out an email on behalf of companies after a product has been purchased?

To generate surveys via the Feedback Loop system Signup and view all the answers