10 Questions
According to the text, what percentage of redeemed vouchers in North America could generate a survey via the Feedback Loop system?
95%
What percentage of surveys sent in the UK are via Trustpilot?
75%
What is the purpose of Trustpilot?
To allow customers to review their experience without linking to a purchase
How are reviews differentiated on Trustpilot's site when integrated with Travelzoo's redemption email?
Verified order vs. organic
What should be avoided when responding to feedback on Trustpilot and Feedback Loop?
Using industry jargon and slang
What should be done if a member has already contacted Customer Services regarding the issue they have posted about?
Use the Already Contacted CS template to respond
When should positive comments about Travelzoo be acknowledged and thanked?
Only when a customer demonstrates that they are a brand advocate
What is the purpose of filtering feedback using the task bar on the right-hand side?
To filter feedback by date, service, or product score
What percentage of redeemed vouchers in North America could generate a survey via Trustpilot?
5%
What is the purpose of Trustpilot sending out an email on behalf of companies after a product has been purchased?
To generate surveys via the Feedback Loop system
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