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Mastering Research

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Questions and Answers

Name one research skill that is important for a good guide.

Reading

When should a guide use an expert instead of themselves?

When there is no expert available

What are two ways to update guiding knowledge?

Talking and listening, using the library

What are some sources of good quality information about the place where tour guides work?

Key people from the local tourism department, travel agent association, other tour guides, operations manager, tour operators and wholesalers, venue operators, network of personal contacts, formal industry organizations, and local people. Signup and view all the answers

What can tour operators and wholesalers provide information about?

Tour operators and wholesalers can provide information about tour and travel packages, itineraries, prices, terms and conditions, policies and procedures, understanding of customers, visitors and tour groups, tourist needs, wants and favorites, and experiences with groups. Signup and view all the answers

Who can provide information about advertising brochures, opening days and times, entry fees, special attractions, displays and events, facilities at the venue, meals, food and drinks available on site, booking and ticket information?

Venue operators. Signup and view all the answers

What are some examples of formal industry organizations?

Professional tour guide bodies and industry associations, government and semi-government authorities, and heritage groups like UNESCO. Signup and view all the answers

What are some ways to gather information for tour guiding?

Some ways to gather information for tour guiding include conducting online research, visiting government agency/tourism authority websites, engaging in field research, monitoring media and current events, and participating in training courses and fam tours. Signup and view all the answers

What is the purpose of field research in tour guiding?

The purpose of field research in tour guiding is to visit different places, such as sites, attractions, and destinations, to gather first-hand information. This can involve talking to staff/employees, experiencing the location as a tourist, and obtaining printed materials like brochures. Signup and view all the answers

What are fam tours and how are they beneficial for tour guides?

Fam (familiarization) tours are offered by industry attractions, venues, and sites. They are provided free of charge to industry staff and serve to familiarize tour guides with the services and operations of these locations. Fam tours can be arranged in advance and offer an opportunity for tour guides to learn together. Signup and view all the answers

Why should tour guides join a professional guiding association?

Tour guides should join a professional guiding association to network with other tour guides and industry professionals, share experiences and knowledge, access information relevant to their job, and receive guidance on employment opportunities, terms and conditions, career possibilities, and legal requirements. Signup and view all the answers