CCMP Section 5.3
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Questions and Answers

Which document provides the 'why' and the 'what' of a change effort?

  • Baseline measures
  • Change Impact and Organizational Readiness
  • Change Management Strategy (correct)
  • Change Management Plan

    • What does the Change Management Plan define?

  • The baseline measures of the change effort
  • The objectives and goals of the change effort
  • The overall complexity of the change effort
  • The scope of the change effort (correct)

    • What should the Change Management Plan reflect?

  • The objectives and goals of the change effort
  • The baseline measures of the change effort
  • The timeline of the change effort
  • The overall complexity of the change effort (correct)

    • What questions should be considered when developing the Change Management Plan?

    <p>How will progress be monitored?</p> Signup and view all the answers

    Which component of the Communication Plan defines the schedule for communication activities?

    <p>Timing</p> Signup and view all the answers

    Who should strategic communications come from in the Communication Plan?

    <p>Organizational leadership</p> Signup and view all the answers

    Which component of the Communication Plan identifies the specific ways that information is distributed to and received back from stakeholder audiences?

    <p>Communications Channels</p> Signup and view all the answers

    What is the purpose of reviewing non-project communications against the change communication plan?

    <p>To avoid saturation</p> Signup and view all the answers

    Which of the following is a key component of the Learning and Development Plan?

    <p>Skills inventory and gap analysis</p> Signup and view all the answers

    What does the Measurement and Benefit Realization Plan track?

    <p>Progress of key performance indicators</p> Signup and view all the answers

    Which component should be included in a Sustainability Plan?

    <p>Continuous Improvement mechanisms</p> Signup and view all the answers

    What is the purpose of the Learning and Development Plan?

    <p>To identify knowledge gaps and training needs</p> Signup and view all the answers

    Which plan defines how to identify, develop, and strengthen the competencies required to lead/sponsor a change initiative?

    <p>Sponsorship Plan</p> Signup and view all the answers

    What are the key components of a Sponsorship Plan?

    <p>All of the above</p> Signup and view all the answers

    What does a Stakeholder Engagement Plan aim to do?

    <p>Ensure stakeholders and stakeholder groups can make the changes required</p> Signup and view all the answers

    What activities can be included in a Stakeholder Engagement Plan?

    <p>All of the above</p> Signup and view all the answers

    Which plan identifies the change sponsors and defines a course of action to develop and strengthen the competencies required to effectively lead/sponsor a change initiative?

    <p>Sponsorship Plan</p> Signup and view all the answers

    What does the Impact Assessment and Readiness Plan identify?

    <p>Actions, roles, and responsibilities for detailed impact analysis</p> Signup and view all the answers

    What does the Learning and Development Plan identify?

    <p>Needs and knowledge gaps of those affected by the change</p> Signup and view all the answers

    What does the Sustainability Plan provide?

    <p>An approach to maintaining the new processes and achieving a day-to-day method of doing business</p> Signup and view all the answers

    Which of the following is a recommended approach for integrating Change Management and Project Management plans?

    <p>Change Management and Project Management professionals should function as peers.</p> Signup and view all the answers

    What is the purpose of reviewing and approving the Change Management Plan in collaboration with Project Leadership?

    <p>To coordinate the activities and milestones of the Change Management Plan with project activities.</p> Signup and view all the answers

    What is the purpose of developing feedback mechanisms to monitor performance to plan?

    <p>To ensure adherence to deliverables from the Change Management Plan.</p> Signup and view all the answers

    What are some common tools that can be leveraged across Change Management and Project Management?

    <p>Risk assessment/mitigation plans and Resource plans</p> Signup and view all the answers

    Which plan should be updated based on the collected feedback?

    <p>Communication Plan</p> Signup and view all the answers

    What is the purpose of collecting feedback frequently and scheduling it at appropriate intervals?

    <p>To compare data</p> Signup and view all the answers

    Which of the following is an input to the feedback mechanisms?

    <p>Project Schedule and Plan</p> Signup and view all the answers

    What should be done with the collected feedback?

    <p>Incorporate it into the planning of future change management activities</p> Signup and view all the answers

    Which plan should be updated based on the collected feedback?

    <p>Communication Plan</p> Signup and view all the answers

    What is the purpose of collecting feedback frequently and scheduling it at appropriate intervals?

    <p>To compare data</p> Signup and view all the answers

    Which of the following is an input to the feedback mechanisms?

    <p>Project Schedule and Plan</p> Signup and view all the answers

    What should be done with the collected feedback?

    <p>Incorporate it into the planning of future change management activities</p> Signup and view all the answers

    Which plan provides the 'how' of a change effort?

    <p>Change Management Plan</p> Signup and view all the answers

    What should be considered when developing the Change Management Plan?

    <p>The overall complexity of the change effort</p> Signup and view all the answers

    What does the Change Management Plan consist of?

    <p>A series of component plans</p> Signup and view all the answers

    What questions should be considered when developing the Change Management Plan?

    <p>How will progress be monitored?</p> Signup and view all the answers

    Which of the following is NOT a key component of the Change Management Plan?

    <p>Impact Assessment and Readiness Plan</p> Signup and view all the answers

    What is the purpose of the Resource Plan?

    <p>To define the human, physical, and financial resources needed for the change effort</p> Signup and view all the answers

    What is the purpose of the Learning and Development Plan?

    <p>To prepare end users with the skills and knowledge necessary to navigate the change</p> Signup and view all the answers

    What does the Sustainability Plan aim to do?

    <p>To maintain the new processes and achieve a day-to-day method of doing business</p> Signup and view all the answers

    Which of the following is a key component of the Communication Plan?

    <p>Key Messages</p> Signup and view all the answers

    What is the purpose of the Communication Plan?

    <p>To monitor and adjust the effectiveness of the plan</p> Signup and view all the answers

    Which component of the Communication Plan identifies the specific ways that information is distributed to and received back from stakeholder audiences?

    <p>Communications Channels</p> Signup and view all the answers

    What is the purpose of reviewing non-project communications against the change communication plan?

    <p>To avoid saturation of communications</p> Signup and view all the answers

    Which plan ensures that the costs of all resources supporting the change effort are appropriately budgeted for and approved in the overall project plan?

    <p>Resource Plan</p> Signup and view all the answers

    Which plan defines how to identify, develop, and strengthen the competencies required to lead/sponsor a change initiative?

    <p>Sponsorship Plan</p> Signup and view all the answers

    Which plan outlines the activities and metrics that will be established to ensure stakeholders and stakeholder groups can make the changes required or complete the steps that will help make change successful in an organization?

    <p>Stakeholder Engagement Plan</p> Signup and view all the answers

    Which plan includes activities designed to drive the behavior of stakeholders that can affect the overall success of the change, such as tools, templates, and key messages?

    <p>Stakeholder Engagement Plan</p> Signup and view all the answers

    Which of the following is a recommended approach for integrating Change Management and Project Management plans?

    <p>Positioning Change Management as a part of the Project Team with its own workstream</p> Signup and view all the answers

    What is the purpose of developing feedback mechanisms to monitor performance to plan?

    <p>To make adjustments to the plan in response to performance</p> Signup and view all the answers

    What criteria should be used to allocate rewards and promotion?

    <p>Performance and results</p> Signup and view all the answers

    What processes and procedures should be put in place to ensure sustained ownership of the change?

    <p>Regular reporting and measurement of results</p> Signup and view all the answers

    Which of the following is a key component of the Sustainability Plan?

    <p>Consistent process for observing and measuring desired behaviors and attitudes</p> Signup and view all the answers

    What is the purpose of the Measurement and Benefit Realization Plan?

    <p>To monitor and track progress of the project's key performance indicators and expected benefits</p> Signup and view all the answers

    What does the Learning and Development Plan identify?

    <p>Knowledge gaps and training needs of those affected by the change</p> Signup and view all the answers

    What are the key components of the Measurement and Benefit Realization Plan?

    <p>A schedule of measurement activities</p> Signup and view all the answers

    Which plan should be updated based on the collected feedback?

    <p>Measurement and Benefit Realization Plan</p> Signup and view all the answers

    What is the purpose of developing feedback mechanisms to monitor performance to plan?

    <p>To assess the effectiveness of the Change Management Plan</p> Signup and view all the answers

    What does the Communication Plan (updated) include?

    <p>Stakeholder Engagement Plan (updated)</p> Signup and view all the answers

    What is the purpose of the Learning and Development Plan?

    <p>To identify the competencies required for change sponsors</p> Signup and view all the answers

    What does the Stakeholder Engagement Plan (updated) define?

    <p>The specific ways that information is distributed to and received back from stakeholder audiences</p> Signup and view all the answers

    What are the key components of the Sponsorship Plan?

    <p>Stakeholder Engagement Plan (updated)</p> Signup and view all the answers

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