CCMP Section 5.5 and Appendix A
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Which action is included in the Complete the Change Management Effort phase?

  • Compare the outcomes against project or program objectives
  • Evaluate the outcomes against the objectives (correct)
  • Review outcomes with appropriate leaders/stakeholders
  • Design and conduct lessons learned evaluation

    • What is the purpose of the Design and Conduct Lessons Learned Evaluation step?

  • To evaluate the success or adoption outcomes of the Change Management Program (correct)
  • To compare the outcomes against project or program objectives
  • To document the actions and resources needed to close the change
  • To review outcomes with appropriate leaders/stakeholders

    • Who conducts the final lessons learned evaluation?

  • Team and stakeholders/customers
  • Change Management Practitioners
  • Project Manager
  • Change Management Lead (correct)

    • What is the purpose of the Change Management Effort phase?

    <p>To document the actions and resources needed to close the change (A)</p> Signup and view all the answers

    What should be compared against the change objectives set at the beginning of the change effort?

    <p>Outcomes of the change management effort (C)</p> Signup and view all the answers

    What should be reviewed with appropriate leaders/stakeholders?

    <p>Outcomes of the change management effort (A)</p> Signup and view all the answers

    Which of the following is a purpose of the Lessons Learned Evaluation?

    <p>To identify positive outcomes and opportunities for improvement (B)</p> Signup and view all the answers

    Who conducts the evaluation of lessons learned?

    <p>The Change Management Lead (A)</p> Signup and view all the answers

    What is the purpose of bringing key individuals together during the Lessons Learned Evaluation?

    <p>To verify that the change management goals were reached (B)</p> Signup and view all the answers

    What should the Lessons Learned Evaluation document provide?

    <p>Guidance and best practices for future change initiatives (D)</p> Signup and view all the answers

    What needs to be completed during the final step to formally close the change?

    <p>All of the above (D)</p> Signup and view all the answers

    Who should give approval for completion of the change?

    <p>All of the above (D)</p> Signup and view all the answers

    Which of the following is NOT a knowledge and skill area described in the Standard for Change Management?

    <p>Change performance measurement (A)</p> Signup and view all the answers

    What is one of the components of the change process for individuals?

    <p>Change management methodologies (A)</p> Signup and view all the answers

    Which area of change management involves integrating with other business improvement methodologies such as Six Sigma and Lean?

    <p>Relationship and integration of change management with other disciplines (A)</p> Signup and view all the answers

    What is one of the assessments involved in change management?

    <p>Stakeholder engagement (D)</p> Signup and view all the answers

    Which area of change management focuses on coaching stakeholders through change by supervisors and managers to enable successful individual transitions?

    <p>Leading stakeholders through change (C)</p> Signup and view all the answers

    What is one of the techniques used in resistance management to support a change?

    <p>Building commitment and acceptance (D)</p> Signup and view all the answers

    Which of the following is true about the certification process of the Association of Change Management Professionals (ACMP)?

    <p>ACMP's certification process does not include standards for consultative skills. (C)</p> Signup and view all the answers

    Which of the following professional disciplines is considered a complementary discipline to change management?

    <p>Project management (A)</p> Signup and view all the answers

    ACMP's certification process includes standards and certification for which of the following areas?

    <p>Vision and strategy development (B)</p> Signup and view all the answers

    Which of the following knowledge, skills, and abilities are within the scope of ACMP's recognition and certification programs?

    <p>Change management (B)</p> Signup and view all the answers

    Which of the following is true about the impact of changes in organizations?

    <p>Changes in organizations may affect stakeholders' work processes, software applications, systems, tools, organizational structures, job descriptions, work locations, or overall work environment. (A)</p> Signup and view all the answers

    Which of the following is out of scope for ACMP standards and certification work?

    <p>Hardware development (A)</p> Signup and view all the answers

    According to the text, what is the purpose of the Association of Change Management Professionals® (ACMP)?

    <p>To develop and promote a common definition and understanding of change management (D)</p> Signup and view all the answers

    What is the definition of change management according to ACMP?

    <p>The application of knowledge, skills, and processes to transition from a current state to a future state (C)</p> Signup and view all the answers

    What skills do effective change agents need according to the text?

    <p>Leadership skills, interpersonal skills, emotional intelligence, and communication skills (C)</p> Signup and view all the answers

    What is the scope and boundaries of ACMP's change management standard?

    <p>It will not overlap with other professional disciplines (D)</p> Signup and view all the answers

    What does ACMP's change management standard aim to achieve?

    <p>To provide an objective and measurable standard for the application of change management (C)</p> Signup and view all the answers

    What does ACMP recognize change management as?

    <p>A professional discipline (B)</p> Signup and view all the answers

    Which of the following is NOT a purpose of the Association of Change Management Professionals (ACMP)?

    <p>To certify the relative effectiveness of change managers (B)</p> Signup and view all the answers

    What does ACMP's change management standard aim to achieve?

    <p>To promote effective change management norms, practices, and processes (D)</p> Signup and view all the answers

    What is the scope and boundaries of ACMP's change management standard?

    <p>It provides an objective and measurable standard for change management (C)</p> Signup and view all the answers

    What skills do effective change agents need according to the text?

    <p>Strong leadership and interpersonal skills (C)</p> Signup and view all the answers

    What is the definition of change management according to ACMP?

    <p>The application of knowledge and skills to achieve organizational objectives (B)</p> Signup and view all the answers

    Who conducts the final evaluation of lessons learned?

    <p>Key stakeholders and leaders (C)</p> Signup and view all the answers

    Which of the following is NOT a knowledge and skill area described in the Standard for Change Management?

    <p>Change management vocabulary (D)</p> Signup and view all the answers

    What is the purpose of the Design and Conduct Lessons Learned Evaluation step?

    <p>To compare against the change objectives (D)</p> Signup and view all the answers

    What is the purpose of the Change Management Effort phase?

    <p>To complete the change management activities (D)</p> Signup and view all the answers

    What is the scope and boundaries of ACMP's change management standard?

    <p>All aspects of change management (D)</p> Signup and view all the answers

    What is one of the components of the change process for individuals?

    <p>Emotional components (B)</p> Signup and view all the answers

    Which action is included in the Complete the Change Management Effort phase?

    <p>Formally closing the change (A)</p> Signup and view all the answers

    Which of the following actions is NOT included in the Complete the Change Management Effort phase?

    <p>Evaluate the outcomes against the change objectives (D)</p> Signup and view all the answers

    Who conducts the final lessons learned evaluation?

    <p>Team and stakeholders/customers (D)</p> Signup and view all the answers

    What is the purpose of conducting lessons learned?

    <p>All of the above (D)</p> Signup and view all the answers

    What should the Lessons Learned Evaluation document provide?

    <p>All of the above (D)</p> Signup and view all the answers

    What is one of the components of the change process for individuals?

    <p>Change Objectives Analysis (A)</p> Signup and view all the answers

    What is the purpose of the Change Management Effort phase?

    <p>To document the outcomes of the appropriate comparisons (D)</p> Signup and view all the answers

    Which of the following knowledge and skill areas will not be included in ACMP's certification and standards process for change management?

    <p>General leadership competencies (D)</p> Signup and view all the answers

    Which professional disciplines are considered complementary to change management but are out of scope for ACMP's standards and certification work?

    <p>Vision and strategy development (A)</p> Signup and view all the answers

    Which professional discipline is considered a complementary discipline to change management?

    <p>Project management (D)</p> Signup and view all the answers

    Which of the following is NOT within the scope of ACMP's recognition and certification programs?

    <p>Change management (B)</p> Signup and view all the answers

    Which professional disciplines are necessary and complementary to change management?

    <p>All of the above (D)</p> Signup and view all the answers

    Which of the following is true about ACMP's certification and standards process?

    <p>ACMP will only develop standards and certification for change management knowledge and skills. (D)</p> Signup and view all the answers

    Which of the following is NOT a step in the Lessons Learned Evaluation process?

    <p>Develop a Remediation Plan for change management activities (B)</p> Signup and view all the answers

    What is the purpose of the Lessons Learned Evaluation document?

    <p>To provide guidance and best practices for future change initiatives (C)</p> Signup and view all the answers

    Who should give approval for completion, transfer of ownership, and release of resources?

    <p>Stakeholder steering committee (D)</p> Signup and view all the answers

    What is one of the activities that need to be completed during the final step of formally closing the change?

    <p>Transferring ownership of change outcomes (A)</p> Signup and view all the answers

    What is the purpose of bringing key individuals together during the Lessons Learned Evaluation process?

    <p>To identify good outcomes and points for improvement (C)</p> Signup and view all the answers

    What should the Lessons Learned Evaluation document consider?

    <p>Repeatable, successful activities (C)</p> Signup and view all the answers

    Study Notes

    Change Management Effort Phase

    • The purpose of the Change Management Effort phase is to formally close the change by evaluating its success and documenting lessons learned.
    • The phase includes comparing the actual outcomes against the change objectives set at the beginning of the change effort.

    Lessons Learned Evaluation

    • The purpose of the Design and Conduct Lessons Learned Evaluation step is to evaluate the success of the change and document lessons learned.
    • The Lessons Learned Evaluation is conducted by the change management team.
    • The purpose of the Lessons Learned Evaluation is to identify best practices, areas for improvement, and document lessons learned.
    • The evaluation should be conducted by bringing key individuals together to share their experiences and insights.

    Change Management Process

    • One of the components of the change process for individuals is coaching stakeholders through change by supervisors and managers to enable successful individual transitions.
    • The change management process involves integrating with other business improvement methodologies such as Six Sigma and Lean.

    Association of Change Management Professionals (ACMP)

    • The purpose of the Association of Change Management Professionals (ACMP) is to advance the profession of change management.
    • The definition of change management according to ACMP is "the application of a structured process and set of tools to transition individuals, teams, and organizations from a current state to a desired future state."
    • ACMP's change management standard aims to achieve a common language, framework, and set of tools for change management.
    • The scope and boundaries of ACMP's change management standard include the entire change management process, from planning to implementation.

    Change Management Team

    • Effective change agents need skills such as coaching, communication, and stakeholder engagement.
    • The change management team is responsible for conducting the final evaluation of lessons learned.
    • The team should review the Lessons Learned Evaluation document with appropriate leaders/stakeholders.

    Change Management Knowledge and Skills

    • The Standard for Change Management includes knowledge and skill areas such as change management process, communication, stakeholders, and sustenance.
    • The Standard does not include knowledge and skill areas such as project management, IT, or HR.

    Certification Process

    • ACMP's certification process includes standards and certification for change management professionals.
    • The certification process recognizes knowledge, skills, and abilities in areas such as change management process, communication, and stakeholder engagement.

    Complementary Disciplines

    • Professional disciplines such as project management, IT, and HR are considered complementary to change management but are out of scope for ACMP's standards and certification work.
    • Disciplines such as Lean and Six Sigma are considered complementary to change management.

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    Test your knowledge of change management with this quiz! Learn about inputs, outputs, objectives, goals, measurement, benefits realization, lessons learned, future strategy, ownership transfer, resource release, approval, and more. Challenge yourself to see how well you understand the standard for change management.

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