Podcast
Questions and Answers
Which action is included in the Complete the Change Management Effort phase?
Which action is included in the Complete the Change Management Effort phase?
- Compare the outcomes against project or program objectives
- Evaluate the outcomes against the objectives (correct)
- Review outcomes with appropriate leaders/stakeholders
- Design and conduct lessons learned evaluation
What is the purpose of the Design and Conduct Lessons Learned Evaluation step?
What is the purpose of the Design and Conduct Lessons Learned Evaluation step?
- To evaluate the success or adoption outcomes of the Change Management Program (correct)
- To compare the outcomes against project or program objectives
- To document the actions and resources needed to close the change
- To review outcomes with appropriate leaders/stakeholders
Who conducts the final lessons learned evaluation?
Who conducts the final lessons learned evaluation?
- Team and stakeholders/customers
- Change Management Practitioners
- Project Manager
- Change Management Lead (correct)
What is the purpose of the Change Management Effort phase?
What is the purpose of the Change Management Effort phase?
What should be compared against the change objectives set at the beginning of the change effort?
What should be compared against the change objectives set at the beginning of the change effort?
What should be reviewed with appropriate leaders/stakeholders?
What should be reviewed with appropriate leaders/stakeholders?
Which of the following is a purpose of the Lessons Learned Evaluation?
Which of the following is a purpose of the Lessons Learned Evaluation?
Who conducts the evaluation of lessons learned?
Who conducts the evaluation of lessons learned?
What is the purpose of bringing key individuals together during the Lessons Learned Evaluation?
What is the purpose of bringing key individuals together during the Lessons Learned Evaluation?
What should the Lessons Learned Evaluation document provide?
What should the Lessons Learned Evaluation document provide?
What needs to be completed during the final step to formally close the change?
What needs to be completed during the final step to formally close the change?
Who should give approval for completion of the change?
Who should give approval for completion of the change?
Which of the following is NOT a knowledge and skill area described in the Standard for Change Management?
Which of the following is NOT a knowledge and skill area described in the Standard for Change Management?
What is one of the components of the change process for individuals?
What is one of the components of the change process for individuals?
Which area of change management involves integrating with other business improvement methodologies such as Six Sigma and Lean?
Which area of change management involves integrating with other business improvement methodologies such as Six Sigma and Lean?
What is one of the assessments involved in change management?
What is one of the assessments involved in change management?
Which area of change management focuses on coaching stakeholders through change by supervisors and managers to enable successful individual transitions?
Which area of change management focuses on coaching stakeholders through change by supervisors and managers to enable successful individual transitions?
What is one of the techniques used in resistance management to support a change?
What is one of the techniques used in resistance management to support a change?
Which of the following is true about the certification process of the Association of Change Management Professionals (ACMP)?
Which of the following is true about the certification process of the Association of Change Management Professionals (ACMP)?
Which of the following professional disciplines is considered a complementary discipline to change management?
Which of the following professional disciplines is considered a complementary discipline to change management?
ACMP's certification process includes standards and certification for which of the following areas?
ACMP's certification process includes standards and certification for which of the following areas?
Which of the following knowledge, skills, and abilities are within the scope of ACMP's recognition and certification programs?
Which of the following knowledge, skills, and abilities are within the scope of ACMP's recognition and certification programs?
Which of the following is true about the impact of changes in organizations?
Which of the following is true about the impact of changes in organizations?
Which of the following is out of scope for ACMP standards and certification work?
Which of the following is out of scope for ACMP standards and certification work?
According to the text, what is the purpose of the Association of Change Management Professionals® (ACMP)?
According to the text, what is the purpose of the Association of Change Management Professionals® (ACMP)?
What is the definition of change management according to ACMP?
What is the definition of change management according to ACMP?
What skills do effective change agents need according to the text?
What skills do effective change agents need according to the text?
What is the scope and boundaries of ACMP's change management standard?
What is the scope and boundaries of ACMP's change management standard?
What does ACMP's change management standard aim to achieve?
What does ACMP's change management standard aim to achieve?
What does ACMP recognize change management as?
What does ACMP recognize change management as?
Which of the following is NOT a purpose of the Association of Change Management Professionals (ACMP)?
Which of the following is NOT a purpose of the Association of Change Management Professionals (ACMP)?
What does ACMP's change management standard aim to achieve?
What does ACMP's change management standard aim to achieve?
What is the scope and boundaries of ACMP's change management standard?
What is the scope and boundaries of ACMP's change management standard?
What skills do effective change agents need according to the text?
What skills do effective change agents need according to the text?
What is the definition of change management according to ACMP?
What is the definition of change management according to ACMP?
Who conducts the final evaluation of lessons learned?
Who conducts the final evaluation of lessons learned?
Which of the following is NOT a knowledge and skill area described in the Standard for Change Management?
Which of the following is NOT a knowledge and skill area described in the Standard for Change Management?
What is the purpose of the Design and Conduct Lessons Learned Evaluation step?
What is the purpose of the Design and Conduct Lessons Learned Evaluation step?
What is the purpose of the Change Management Effort phase?
What is the purpose of the Change Management Effort phase?
What is the scope and boundaries of ACMP's change management standard?
What is the scope and boundaries of ACMP's change management standard?
What is one of the components of the change process for individuals?
What is one of the components of the change process for individuals?
Which action is included in the Complete the Change Management Effort phase?
Which action is included in the Complete the Change Management Effort phase?
Which of the following actions is NOT included in the Complete the Change Management Effort phase?
Which of the following actions is NOT included in the Complete the Change Management Effort phase?
Who conducts the final lessons learned evaluation?
Who conducts the final lessons learned evaluation?
What is the purpose of conducting lessons learned?
What is the purpose of conducting lessons learned?
What should the Lessons Learned Evaluation document provide?
What should the Lessons Learned Evaluation document provide?
What is one of the components of the change process for individuals?
What is one of the components of the change process for individuals?
What is the purpose of the Change Management Effort phase?
What is the purpose of the Change Management Effort phase?
Which of the following knowledge and skill areas will not be included in ACMP's certification and standards process for change management?
Which of the following knowledge and skill areas will not be included in ACMP's certification and standards process for change management?
Which professional disciplines are considered complementary to change management but are out of scope for ACMP's standards and certification work?
Which professional disciplines are considered complementary to change management but are out of scope for ACMP's standards and certification work?
Which professional discipline is considered a complementary discipline to change management?
Which professional discipline is considered a complementary discipline to change management?
Which of the following is NOT within the scope of ACMP's recognition and certification programs?
Which of the following is NOT within the scope of ACMP's recognition and certification programs?
Which professional disciplines are necessary and complementary to change management?
Which professional disciplines are necessary and complementary to change management?
Which of the following is true about ACMP's certification and standards process?
Which of the following is true about ACMP's certification and standards process?
Which of the following is NOT a step in the Lessons Learned Evaluation process?
Which of the following is NOT a step in the Lessons Learned Evaluation process?
What is the purpose of the Lessons Learned Evaluation document?
What is the purpose of the Lessons Learned Evaluation document?
Who should give approval for completion, transfer of ownership, and release of resources?
Who should give approval for completion, transfer of ownership, and release of resources?
What is one of the activities that need to be completed during the final step of formally closing the change?
What is one of the activities that need to be completed during the final step of formally closing the change?
What is the purpose of bringing key individuals together during the Lessons Learned Evaluation process?
What is the purpose of bringing key individuals together during the Lessons Learned Evaluation process?
What should the Lessons Learned Evaluation document consider?
What should the Lessons Learned Evaluation document consider?
Study Notes
Change Management Effort Phase
- The purpose of the Change Management Effort phase is to formally close the change by evaluating its success and documenting lessons learned.
- The phase includes comparing the actual outcomes against the change objectives set at the beginning of the change effort.
Lessons Learned Evaluation
- The purpose of the Design and Conduct Lessons Learned Evaluation step is to evaluate the success of the change and document lessons learned.
- The Lessons Learned Evaluation is conducted by the change management team.
- The purpose of the Lessons Learned Evaluation is to identify best practices, areas for improvement, and document lessons learned.
- The evaluation should be conducted by bringing key individuals together to share their experiences and insights.
Change Management Process
- One of the components of the change process for individuals is coaching stakeholders through change by supervisors and managers to enable successful individual transitions.
- The change management process involves integrating with other business improvement methodologies such as Six Sigma and Lean.
Association of Change Management Professionals (ACMP)
- The purpose of the Association of Change Management Professionals (ACMP) is to advance the profession of change management.
- The definition of change management according to ACMP is "the application of a structured process and set of tools to transition individuals, teams, and organizations from a current state to a desired future state."
- ACMP's change management standard aims to achieve a common language, framework, and set of tools for change management.
- The scope and boundaries of ACMP's change management standard include the entire change management process, from planning to implementation.
Change Management Team
- Effective change agents need skills such as coaching, communication, and stakeholder engagement.
- The change management team is responsible for conducting the final evaluation of lessons learned.
- The team should review the Lessons Learned Evaluation document with appropriate leaders/stakeholders.
Change Management Knowledge and Skills
- The Standard for Change Management includes knowledge and skill areas such as change management process, communication, stakeholders, and sustenance.
- The Standard does not include knowledge and skill areas such as project management, IT, or HR.
Certification Process
- ACMP's certification process includes standards and certification for change management professionals.
- The certification process recognizes knowledge, skills, and abilities in areas such as change management process, communication, and stakeholder engagement.
Complementary Disciplines
- Professional disciplines such as project management, IT, and HR are considered complementary to change management but are out of scope for ACMP's standards and certification work.
- Disciplines such as Lean and Six Sigma are considered complementary to change management.
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Description
Test your knowledge of change management with this quiz! Learn about inputs, outputs, objectives, goals, measurement, benefits realization, lessons learned, future strategy, ownership transfer, resource release, approval, and more. Challenge yourself to see how well you understand the standard for change management.
