CCMP Section 5.2

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According to the text, what is the purpose of Formulate the Change Management Strategy?

To evaluate the change impact and organizational readiness

To assess the scale, scope, and complexity of the change program

To develop the overarching approach for how an organization transitions from its current state to its future state (correct)

To realize a set of goals to achieve specific organizational outcomes

According to the text, what does the Change Management Strategy include?

Requirements and implementation options

Resource and cost requirements (correct)

Change diagnostics and assessments

All of the above

According to the text, what does the Change Management Strategy clarify?

The organizational goals

The expected outcome (correct)

The change case

The change program timeline

According to the text, what are some of the workstreams that may be included in the Change Management Strategy?

All of the above (D) Signup and view all the answers

According to the text, what is the purpose of developing the Communication Strategy?

To create a strategy that ensures the organization and its customers are aware of and understand the organizational rationale for the change (D) Signup and view all the answers

What should the Communication Strategy include?

All of the above (D) Signup and view all the answers

What is the role of successful communication of the Case for Change?

To enable change sponsors and the target audience to understand the key messages, channels, and frequency (A) Signup and view all the answers

What considerations should be taken into account when developing an effective Communication Strategy?

All of the above (D) Signup and view all the answers

Which of the following factors can increase the risk of change implementation?

Low level of impact on financial performance (C) Signup and view all the answers

What is the impact of behavior changes on the risk level of change implementation?

Behavior changes increase the risk level (D) Signup and view all the answers

Which of the following statements is true about the level of risk in change implementation?

The level of risk increases if stakeholders are affected by the change (B) Signup and view all the answers

What can minimize the risk of change implementation?

Strength of the Case for Change (B) Signup and view all the answers

Which of the following is a key consideration in defining the learning and development approach?

License costs for training tools (C) Signup and view all the answers

What is the purpose of developing the Measurement and Benefit Realization Strategy?

To define success criteria and measures to monitor whether the change is achieving its expected benefits (B) Signup and view all the answers

What is one of the components of the Benefit Realization Strategy?

Assigning owners for each measure and target (B) Signup and view all the answers

What does the Sustainability Strategy describe?

How the change will become part of the organization’s normal functioning (B) Signup and view all the answers

According to the text, why are sponsors critical to the success of a change effort?

All of the above (D) Signup and view all the answers

According to the text, what is the purpose of developing the Sponsorship Strategy?

To create a high-level approach for preparing and leveraging the sponsors to promote, gain support for, and drive adoption of a change (B) Signup and view all the answers

According to the text, what does stakeholder engagement focus on?

What the stakeholders and stakeholder groups need to know about the change and what they need to do (A) Signup and view all the answers

According to the text, what factors determine the degree and type of stakeholder involvement required?

All of the above (D) Signup and view all the answers

Which of the following is the purpose of the Change Impact and Readiness Strategy?

To define the approach, scope, roles, and responsibilities in undertaking detailed impact analysis and readiness planning (A) Signup and view all the answers

What is the focus of the Readiness Strategy?

Determining if the organization is ready to accept the change (C) Signup and view all the answers

What does the Learning and Development Strategy define?

The knowledge, skills, and competencies required for stakeholders to adopt the change (A) Signup and view all the answers

What is one of the key components identified by the Learning and Development Strategy?

The knowledge, skills, and competencies needed to perform in the changed environment (D) Signup and view all the answers

Which of the following is NOT a component of the Sustainability Strategy?

Transactional volumes (C) Signup and view all the answers

What does the Sustainability Strategy provide a clear roadmap for?

All of the above (D) Signup and view all the answers

What are the key inputs to the Sustainability Strategy?

Lessons learned from each phase of the change program (D) Signup and view all the answers

Which of the following is NOT covered by the Sustainability Strategy?

Business Case (D) Signup and view all the answers

What does the Sustainability Strategy provide a long-term plan for?

Ongoing knowledge management (B) Signup and view all the answers

What are the key inputs to the Sustainability Strategy?

Business Case (C) Signup and view all the answers

Which of the following is NOT a component of the Change Management Strategy?

Sustainability management (A) Signup and view all the answers

What does the Change Management Strategy define?

The requirements for change management activities (B) Signup and view all the answers

According to the text, what is the purpose of the Change Management Strategy?

To develop the overarching approach for organizational transition (B) Signup and view all the answers

What are some of the components of the Change Management Strategy?

All of the above (D) Signup and view all the answers

Which of the following is NOT a component of the Communication Strategy?

Identified audiences and audience needs (B) Signup and view all the answers

Which of the following is true about the Stakeholder Engagement Strategy?

It helps align and integrate stakeholder engagement plans (D) Signup and view all the answers

What is the purpose of communicating the business rationale in the Communication Strategy?

To provide information detail necessary for change execution (B) Signup and view all the answers

What is the purpose of the Stakeholder Analysis?

To identify stakeholders impacted by the change (C) Signup and view all the answers

What should effective messaging in the Communication Strategy include?

All of the above (D) Signup and view all the answers

What is one of the risks to consider when developing the Sponsorship Strategy?

Lack of sponsorship competency (C) Signup and view all the answers

What should be considered in developing an effective Communication Strategy?

All of the above (D) Signup and view all the answers

What is the responsibility of the Change Management Lead in developing the Sponsorship Strategy?

Identifying sponsorship gaps (C) Signup and view all the answers

Which of the following is NOT a key component identified by the Learning and Development Strategy?

Method of delivery (B) Signup and view all the answers

Which of the following is NOT a learning and development method mentioned in the text?

Project management (C) Signup and view all the answers

Which of the following is NOT a factor to consider when identifying possible resources for learning and development activities?

Budget constraints (A) Signup and view all the answers

Which of the following is NOT a deliverable that needs to be defined in the Learning and Development Strategy?

Project schedule (B) Signup and view all the answers

Which of the following is a key consideration in defining the learning and development approach?

License costs for training tools (B) Signup and view all the answers

What is the purpose of developing the Measurement and Benefit Realization Strategy?

To define success criteria and measures to monitor whether the change is achieving its expected benefits (C) Signup and view all the answers

What does the Sustainability Strategy provide a clear roadmap for?

Embedding the change in the organization (A) Signup and view all the answers

What is one of the key components identified by the Learning and Development Strategy?

Evaluation techniques (A) Signup and view all the answers

What is one of the key areas that should be addressed in the change strategy to minimize risk to implementing the strategy and to maximize effectiveness?

Strength of the Case for Change (A) Signup and view all the answers

What is the impact of behavior changes on the risk level of change implementation?

Behavior changes increase the risk level of change implementation (D) Signup and view all the answers

What is the purpose of developing the Sponsorship Strategy?

To ensure clear and visible engagement and support from the sponsor (B) Signup and view all the answers

What is one of the factors that can increase the risk of change implementation?

Misalignment of the organization’s performance management practices, culture, organizational structure, and organizational design (B) Signup and view all the answers

Which of the following is NOT a component of the Sustainability Strategy?

Success C (A) Signup and view all the answers

What does the Sustainability Strategy provide a clear roadmap for?

Maintaining formal networks (A) Signup and view all the answers

What are the key inputs to the Sustainability Strategy?

Lessons learned from each phase of the change program (A) Signup and view all the answers

According to the text, what is the purpose of developing the Communication Strategy?

Ongoing socialization of the change (D) Signup and view all the answers

According to the text, what is the purpose of the Change Management Strategy?

Clarifying roles and responsibilities (D) Signup and view all the answers

What does the Learning and Development Strategy define?

Long-term plan for ongoing knowledge management (B) Signup and view all the answers

CCMP Section 5.2

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Questions and Answers

According to the text, what is the purpose of Formulate the Change Management Strategy?

According to the text, what does the Change Management Strategy include?

According to the text, what does the Change Management Strategy clarify?

According to the text, what are some of the workstreams that may be included in the Change Management Strategy?

According to the text, what is the purpose of developing the Communication Strategy?

What should the Communication Strategy include?

What is the role of successful communication of the Case for Change?

What considerations should be taken into account when developing an effective Communication Strategy?

Which of the following factors can increase the risk of change implementation?

What is the impact of behavior changes on the risk level of change implementation?

Which of the following statements is true about the level of risk in change implementation?

What can minimize the risk of change implementation?

Which of the following is a key consideration in defining the learning and development approach?

What is the purpose of developing the Measurement and Benefit Realization Strategy?

What is one of the components of the Benefit Realization Strategy?

What does the Sustainability Strategy describe?

According to the text, why are sponsors critical to the success of a change effort?

According to the text, what is the purpose of developing the Sponsorship Strategy?

According to the text, what does stakeholder engagement focus on?

According to the text, what factors determine the degree and type of stakeholder involvement required?

Which of the following is the purpose of the Change Impact and Readiness Strategy?

What is the focus of the Readiness Strategy?

What does the Learning and Development Strategy define?

What is one of the key components identified by the Learning and Development Strategy?

Which of the following is NOT a component of the Sustainability Strategy?

What does the Sustainability Strategy provide a clear roadmap for?

What are the key inputs to the Sustainability Strategy?

Which of the following is NOT covered by the Sustainability Strategy?

What does the Sustainability Strategy provide a long-term plan for?

What are the key inputs to the Sustainability Strategy?

Which of the following is NOT a component of the Change Management Strategy?

What does the Change Management Strategy define?

According to the text, what is the purpose of the Change Management Strategy?

What are some of the components of the Change Management Strategy?

Which of the following is NOT a component of the Communication Strategy?

Which of the following is true about the Stakeholder Engagement Strategy?

What is the purpose of communicating the business rationale in the Communication Strategy?

What is the purpose of the Stakeholder Analysis?

What should effective messaging in the Communication Strategy include?

What is one of the risks to consider when developing the Sponsorship Strategy?

What should be considered in developing an effective Communication Strategy?

What is the responsibility of the Change Management Lead in developing the Sponsorship Strategy?

Which of the following is NOT a key component identified by the Learning and Development Strategy?

Which of the following is NOT a learning and development method mentioned in the text?

Which of the following is NOT a factor to consider when identifying possible resources for learning and development activities?

Which of the following is NOT a deliverable that needs to be defined in the Learning and Development Strategy?

Which of the following is a key consideration in defining the learning and development approach?

What is the purpose of developing the Measurement and Benefit Realization Strategy?

What does the Sustainability Strategy provide a clear roadmap for?

What is one of the key components identified by the Learning and Development Strategy?

What is one of the key areas that should be addressed in the change strategy to minimize risk to implementing the strategy and to maximize effectiveness?

What is the impact of behavior changes on the risk level of change implementation?

What is the purpose of developing the Sponsorship Strategy?

What is one of the factors that can increase the risk of change implementation?

Which of the following is NOT a component of the Sustainability Strategy?

What does the Sustainability Strategy provide a clear roadmap for?

What are the key inputs to the Sustainability Strategy?

According to the text, what is the purpose of developing the Communication Strategy?

According to the text, what is the purpose of the Change Management Strategy?

What does the Learning and Development Strategy define?

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