CCMP Section 5.4
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Questions and Answers

Which of the following is a key component of executing the Sustainability Plan?

  • Stakeholder Feedback
  • Change Management Plan Modification
  • Business Performance Reports
  • Metrics Tracking (correct)

    • What is the first step toward benefits realization in change management?

  • Executing the Sustainability Plan
  • Modifying the Change Management Plan
  • Communicating progress to stakeholders
  • Achieving adoption of planned changes (correct)

    • What should the Change Management Lead report on frequently and honestly?

  • Progress in the previous period
  • Impediments currently being encountered
  • Potential barriers to progress
  • All of the above (correct)

    • What should communications with stakeholders use?

    <p>Appropriate channels</p> Signup and view all the answers

    What triggers the activities required to sustain a change?

    <p>Executing the Sustainability Plan</p> Signup and view all the answers

    What is the purpose of modifying the Change Management Plan?

    <p>To ensure outcomes remain aligned with the organization's needs</p> Signup and view all the answers

    Which of the following best describes the purpose of the 'Execute the Change Management Plan' process?

    <p>To address the implementation processes for performing the change activities</p> Signup and view all the answers

    What does the Change Management Plan involve?

    <p>All of the above</p> Signup and view all the answers

    What is required to ensure delivery of the Resource Plan?

    <p>Coordination of finances, people, information, and physical resources</p> Signup and view all the answers

    What is the purpose of 'Execute, Manage, and Monitor Implementation of the Change Management Plan'?

    <p>To carry out the intended purpose of the Change Management Plan</p> Signup and view all the answers

    During execution, what will be controlled to meet the deliverables of the planned budget?

    <p>Accountable spending</p> Signup and view all the answers

    What may be necessary during execution in relation to the planned budget?

    <p>Reviewing the planned budget in the light of additional information</p> Signup and view all the answers

    Which of the following is a key purpose of learning objectives in the context of change management?

    <p>To evaluate learner achievement</p> Signup and view all the answers

    What is the first step in executing a learning and development plan in change management?

    <p>Developing learning materials</p> Signup and view all the answers

    What should be done with learning activities that do not produce the expected benefits?

    <p>Reevaluate and modify or remove them</p> Signup and view all the answers

    Which of the following can be used to evaluate the effects of learning in change management?

    <p>Learner reactions, supervisor observations, and performance appraisals</p> Signup and view all the answers

    Which factor serves as the basis for customizing the messaging and delivery methods in change management?

    <p>All of the above</p> Signup and view all the answers

    What is the purpose of tracking and measuring benefits in change management?

    <p>To ensure changes are aligned with organizational objectives and expected benefits</p> Signup and view all the answers

    When should messages be delivered in a change management project?

    <p>Throughout the project</p> Signup and view all the answers

    Why is it important to monitor progress during execution in change management?

    <p>To assess stakeholder awareness of change and understand change benefits</p> Signup and view all the answers

    What is the purpose of feedback channels and mechanisms in change management?

    <p>To allow stakeholders to ask questions and provide updates on their experience of the change</p> Signup and view all the answers

    What is the role of the change sponsor in change management?

    <p>To provide regular updates on the change initiative status</p> Signup and view all the answers

    What is the purpose of the Stakeholder Engagement Plan in change management?

    <p>To reduce uncertain consequences and identify the benefits of the change for stakeholders</p> Signup and view all the answers

    What is the role of learning and development in change management?

    <p>To increase stakeholder skills and develop required competencies</p> Signup and view all the answers

    Which of the following is NOT a key function of human resources management in the context of change management?

    <p>Creating, storing, and disseminating data records</p> Signup and view all the answers

    What is the purpose of information resources management in change management?

    <p>Creating, storing, and disseminating data records</p> Signup and view all the answers

    What is the primary function of physical resources management in change management?

    <p>Ensuring the availability of suitable facilities and equipment</p> Signup and view all the answers

    Which of the following is NOT an input to executing the communication plan in change management?

    <p>Financial Resources</p> Signup and view all the answers

    What should be documented and understood by all involved in the spending process in change management?

    <p>Type and amount of spending</p> Signup and view all the answers

    What may require an increase, decrease, or reallocation of the budget between spending categories in change management?

    <p>Conflicts in resource availability</p> Signup and view all the answers

    Which of the following is a key component of executing the Learning and Development Plan?

    <p>Delivering the curriculum to the specified group</p> Signup and view all the answers

    What should be reevaluated if learning activities do not produce the expected benefits?

    <p>Learning objectives</p> Signup and view all the answers

    What do tangible indicators of learning and development activities include?

    <p>Job performance</p> Signup and view all the answers

    What do intangible indicators of learning and development activities include?

    <p>Job satisfaction</p> Signup and view all the answers

    What do accurate measurements in change management indicate?

    <p>All of the above</p> Signup and view all the answers

    What does progress monitoring during execution in change management help determine?

    <p>All of the above</p> Signup and view all the answers

    Which of the following is a key purpose of executing the Change Management Plan?

    <p>To address the implementation processes for performing the change activities</p> Signup and view all the answers

    What is the purpose of executing the Resource Plan in change management?

    <p>To coordinate finances, people, information, and physical resources</p> Signup and view all the answers

    During execution, what should be controlled to meet the deliverables of the planned budget?

    <p>Finances</p> Signup and view all the answers

    What is the purpose of executing, managing, and monitoring the implementation of the Change Management Plan?

    <p>To carry out the intended purpose of the Change Management Plan</p> Signup and view all the answers

    What is the role of financial resources management during execution in change management?

    <p>To control the planned budget for the change</p> Signup and view all the answers

    What is required to ensure delivery of the Resource Plan?

    <p>Coordination of finances, people, information, and physical resources</p> Signup and view all the answers

    Which of the following is a key function of information resources management in change management?

    <p>Creating and storing data records</p> Signup and view all the answers

    What is the primary purpose of the Resource Plan in change management?

    <p>To establish procedures for resource reallocation</p> Signup and view all the answers

    What is the role of the Legal/Records Retention function in information resources management?

    <p>Authorizing stakeholder access to records</p> Signup and view all the answers

    What is the primary function of physical resources management in change management?

    <p>Ensuring the availability of suitable facilities and equipment</p> Signup and view all the answers

    What is the purpose of the Communication Plan in change management?

    <p>To facilitate effective communication during the change</p> Signup and view all the answers

    What is the role of the IT/IS function in information resources management?

    <p>Assisting with information technology services</p> Signup and view all the answers

    Which of the following is NOT a component of the Execute Sustainability Plan in change management?

    <p>Resource allocation</p> Signup and view all the answers

    What is the purpose of the Modify the Change Management Plan as Required process in change management?

    <p>To ensure that outcomes remain correctly aligned with the organization's needs</p> Signup and view all the answers

    What is the role of the Change Management Lead in communications with stakeholders?

    <p>To report frequently and honestly on the status of the change</p> Signup and view all the answers

    What is the first step toward achieving benefits realization in change management?

    <p>Achieving adoption of planned changes by impacted stakeholders</p> Signup and view all the answers

    What should be included in the Execute Sustainability Plan to sustain the change?

    <p>All of the above</p> Signup and view all the answers

    When should the Change Management Plan be modified in change management?

    <p>Throughout the change lifecycle</p> Signup and view all the answers

    Which of the following is a key activity in executing the Stakeholder Engagement Plan?

    <p>Crafting the messaging and delivery methods</p> Signup and view all the answers

    What is the purpose of the Stakeholder Engagement Plan in change management?

    <p>To ensure successful execution of the Change Management Plan</p> Signup and view all the answers

    What is a key aspect that should be considered and reviewed regularly throughout the change initiative in relation to resistance management?

    <p>Job roles</p> Signup and view all the answers

    What is a key function of the Change Management Lead in relation to the change sponsor?

    <p>Providing regular updates on the change initiative status</p> Signup and view all the answers

    What is a key purpose of learning objectives in the context of change management?

    <p>To clearly state the desired outcomes of the learning activities</p> Signup and view all the answers

    When should messages be delivered in a change management project?

    <p>At a specific phase in the project to ensure stakeholders receive the correct messages at the correct time</p> Signup and view all the answers

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