Podcast
Questions and Answers
Which days of the week does Travelzoo's Finance Team process refunds for UK, FR, ES, and DE?
Which days of the week does Travelzoo's Finance Team process refunds for UK, FR, ES, and DE?
- Mondays
- Fridays (correct)
- Saturdays
- Thursdays
When should members expect to see the refund in their account after it has been processed?
When should members expect to see the refund in their account after it has been processed?
- 5-7 business days
- 7-10 business days (correct)
- 1-3 business days
- 3-5 business days
In which situations can Travelzoo refund a member for a partial amount of the voucher purchase?
In which situations can Travelzoo refund a member for a partial amount of the voucher purchase?
- Only if the customer paid more than the voucher price
- Only if the customer paid less than the voucher price
- Only if the customer paid exactly the voucher price
- None of the above (correct)
What should agents do if they need to refund a member for an amount over the original payment?
What should agents do if they need to refund a member for an amount over the original payment?
What should agents do if they need to refund a member through the EU Hotel Platform?
What should agents do if they need to refund a member through the EU Hotel Platform?
Which team is responsible for completing the rest of the refund process after the bank details have been received in NA?
Which team is responsible for completing the rest of the refund process after the bank details have been received in NA?
When should members expect to see the refund in their account after it has been processed by Travelzoo's Finance Team for UK, FR, ES, and DE?
When should members expect to see the refund in their account after it has been processed by Travelzoo's Finance Team for UK, FR, ES, and DE?
Under which circumstances can Travelzoo refund a member for a partial amount of the voucher purchase?
Under which circumstances can Travelzoo refund a member for a partial amount of the voucher purchase?
What should agents do if they need to refund a member for an amount over the original payment?
What should agents do if they need to refund a member for an amount over the original payment?
In which situations can agents refund a member through the EU Hotel Platform?
In which situations can agents refund a member through the EU Hotel Platform?
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