Mastering Manual Refunds and Bank Transfers
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Questions and Answers

Which days of the week does Travelzoo's Finance Team process refunds for UK, FR, ES, and DE?

  • Mondays
  • Fridays (correct)
  • Saturdays
  • Thursdays

    • When should members expect to see the refund in their account after it has been processed?

  • 5-7 business days
  • 7-10 business days (correct)
  • 1-3 business days
  • 3-5 business days

    • In which situations can Travelzoo refund a member for a partial amount of the voucher purchase?

  • Only if the customer paid more than the voucher price
  • Only if the customer paid less than the voucher price
  • Only if the customer paid exactly the voucher price
  • None of the above (correct)

    • What should agents do if they need to refund a member for an amount over the original payment?

    <p>Request approval from the Travelzoo Customer Service Manager</p> Signup and view all the answers

    What should agents do if they need to refund a member through the EU Hotel Platform?

    <p>Request bank details from the member</p> Signup and view all the answers

    Which team is responsible for completing the rest of the refund process after the bank details have been received in NA?

    <p>Lisa Wright's team</p> Signup and view all the answers

    When should members expect to see the refund in their account after it has been processed by Travelzoo's Finance Team for UK, FR, ES, and DE?

    <p>7-10 working days</p> Signup and view all the answers

    Under which circumstances can Travelzoo refund a member for a partial amount of the voucher purchase?

    <p>Only if the refund is granted by the Travelzoo Customer Service Manager</p> Signup and view all the answers

    What should agents do if they need to refund a member for an amount over the original payment?

    <p>Seek approval from the Travelzoo Customer Service Manager</p> Signup and view all the answers

    In which situations can agents refund a member through the EU Hotel Platform?

    <p>If the refund is discretionary</p> Signup and view all the answers

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