Mastering Manual Refunds and Bank Transfers

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Which days of the week does Travelzoo's Finance Team process refunds for UK, FR, ES, and DE?

Mondays

Fridays (correct)

Saturdays

Thursdays

When should members expect to see the refund in their account after it has been processed?

5-7 business days

7-10 business days (correct)

1-3 business days

3-5 business days

In which situations can Travelzoo refund a member for a partial amount of the voucher purchase?

Only if the customer paid more than the voucher price

Only if the customer paid less than the voucher price

Only if the customer paid exactly the voucher price

None of the above (correct)

What should agents do if they need to refund a member for an amount over the original payment?

Request approval from the Travelzoo Customer Service Manager Signup and view all the answers

What should agents do if they need to refund a member through the EU Hotel Platform?

Request bank details from the member Signup and view all the answers

Which team is responsible for completing the rest of the refund process after the bank details have been received in NA?

Lisa Wright's team Signup and view all the answers

When should members expect to see the refund in their account after it has been processed by Travelzoo's Finance Team for UK, FR, ES, and DE?

7-10 working days Signup and view all the answers

Under which circumstances can Travelzoo refund a member for a partial amount of the voucher purchase?

Only if the refund is granted by the Travelzoo Customer Service Manager Signup and view all the answers

What should agents do if they need to refund a member for an amount over the original payment?

Seek approval from the Travelzoo Customer Service Manager Signup and view all the answers

In which situations can agents refund a member through the EU Hotel Platform?

If the refund is discretionary Signup and view all the answers

Mastering Manual Refunds and Bank Transfers

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Questions and Answers

Which days of the week does Travelzoo's Finance Team process refunds for UK, FR, ES, and DE?

When should members expect to see the refund in their account after it has been processed?

In which situations can Travelzoo refund a member for a partial amount of the voucher purchase?

What should agents do if they need to refund a member for an amount over the original payment?

What should agents do if they need to refund a member through the EU Hotel Platform?

Which team is responsible for completing the rest of the refund process after the bank details have been received in NA?

When should members expect to see the refund in their account after it has been processed by Travelzoo's Finance Team for UK, FR, ES, and DE?

Under which circumstances can Travelzoo refund a member for a partial amount of the voucher purchase?

What should agents do if they need to refund a member for an amount over the original payment?

In which situations can agents refund a member through the EU Hotel Platform?

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