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Questions and Answers
Which action should be taken if a member purchased a voucher in a different site edition than where they live and can provide a local address?
Which action should be taken if a member purchased a voucher in a different site edition than where they live and can provide a local address?
- Convert the original purchase amount to the member's local currency and request a check refund
- Request a check refund in the member's home country currency
- Refund in the member's home country currency
- Refund in the member's local currency (correct)
Who should be contacted if a member is looking for the status of a check refund?
Who should be contacted if a member is looking for the status of a check refund?
- Lisa Oswald
- Jeff Hoffman
- Athena Webb
- Matt Ziegler (correct)
When should the files be confirmed as ready for Travelzoo?
When should the files be confirmed as ready for Travelzoo?
- Every Monday, Wednesday, and Friday, no later than 10am ET (correct)
- No later than 10am ET
- Every Monday, Wednesday, Friday, and Saturday
- Every Monday, Wednesday, and Friday
What happens if any of the refunds are over $1000?
What happens if any of the refunds are over $1000?
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What should be done if a member purchased a voucher in a different site edition than where they live and does NOT have a local address?
What should be done if a member purchased a voucher in a different site edition than where they live and does NOT have a local address?
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Study Notes
Handling Voucher Purchases and Refunds
Purchasing Vouchers in Different Site Editions
- If a member purchases a voucher in a different site edition than where they live and can provide a local address, the action to be taken is [insert specific action].
- If a member purchases a voucher in a different site edition than where they live and does NOT have a local address, [insert specific action to be taken].
Checking Refund Status
- Members looking for the status of a check refund should contact [insert specific contact person/team].
Preparing Files for Travelzoo
- Files should be confirmed as ready for Travelzoo at [insert specific time/condition].
Large Refunds
- If any of the refunds are over $1000, [insert specific action to be taken].
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