3 Questions
Why is it important to yield to customers in conversation?
To make customers feel heard, respected, and understood
What should employees do if they accidentally interrupt a customer?
Apologize and let the customer finish speaking
Why does the author compare yielding to customers in conversation to yielding in traffic?
To show the similarity between being respectful in conversations and traffic situations
Test your knowledge on effective customer service techniques with this quiz! Learn about the importance of yielding to customers and avoiding interruptions during calls. Enhance your skills and improve customer satisfaction.
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