Mastering Effective Customer Service Techniques

To rush through the conversation

To interrupt customers before they finish their sentences

To make customers feel heard, respected, and understood (correct)

To make customers feel frustrated and disconnected

Ignore the interruption and continue talking

Apologize and let the customer finish speaking (correct)

Interrupt the customer again to correct the mistake

Switch the topic to avoid further interruptions

To highlight the need for interrupting customers

To suggest that customers should always have the right of way

To show the similarity between being respectful in conversations and traffic situations (correct)

To emphasize the importance of rushing through conversations