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Questions and Answers
Why is it important to yield to customers in conversation?
Why is it important to yield to customers in conversation?
- To rush through the conversation
- To interrupt customers before they finish their sentences
- To make customers feel heard, respected, and understood (correct)
- To make customers feel frustrated and disconnected
What should employees do if they accidentally interrupt a customer?
What should employees do if they accidentally interrupt a customer?
- Ignore the interruption and continue talking
- Apologize and let the customer finish speaking (correct)
- Interrupt the customer again to correct the mistake
- Switch the topic to avoid further interruptions
Why does the author compare yielding to customers in conversation to yielding in traffic?
Why does the author compare yielding to customers in conversation to yielding in traffic?
- To highlight the need for interrupting customers
- To suggest that customers should always have the right of way
- To show the similarity between being respectful in conversations and traffic situations (correct)
- To emphasize the importance of rushing through conversations
