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Mastering Effective Communication of Bad News to Customers

6 Questions

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Mastering Effective Communication of Bad News to Customers

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Questions and Answers

Which method of communication is NOT recommended for delivering bad news to customers?

Text

Email (correct)

Phone

Zoom session

What is the first technique mentioned for delivering bad news to customers?

Frame the situation in a new light

Be honest and get to the point

Put yourself on their side (correct)

Ask the customer what would make them happy

What should you do after explaining the situation to the customer?

Apologize to the customer

Offer a better solution

Avoid eye contact

Ask the customer if that's a suitable solution (correct)

Which approach is recommended when troubleshooting customer service situations?

Being honest and authentic Signup and view all the answers

What can happen if businesses focus on giving away what the customer wants?

Customers will become more disgruntled Signup and view all the answers

Why do people complain according to the text?

They want a discount or something for free Signup and view all the answers

Mastering Effective Communication of Bad News to Customers

Choose a study mode

Podcast

Questions and Answers

Which method of communication is NOT recommended for delivering bad news to customers?

What is the first technique mentioned for delivering bad news to customers?

What should you do after explaining the situation to the customer?

Which approach is recommended when troubleshooting customer service situations?

What can happen if businesses focus on giving away what the customer wants?

Why do people complain according to the text?

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