Conflict Resolution: Interests, Empathy and Communication

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Questions and Answers

Why are interests considered more important than positions in conflict resolution?

Interests are superficial and easily negotiated, whereas positions are deeply rooted and inflexible.
Positions are always mutually exclusive, while interests can be shared or addressed through alternative solutions. (correct)
Positions are less adaptable and do not allow for creative problem-solving unlike interests.
Positions directly reveal the underlying causes of a conflict, making them easier to address than interests.

Which of the following best describes the role of empathy in conflict resolution?

Empathy is irrelevant in conflict resolution as conflicts are best resolved through logical and rational arguments.
Empathy helps parties understand each other's needs and feelings, potentially leading to a reformulation of their relationship and collaborative solutions. (correct)
Empathy ensures that one party completely agrees with the other, thus eliminating the conflict.
Empathy allows parties to manipulate the other side by understanding their emotional vulnerabilities.

Which communication skill is most crucial for fostering understanding and preventing escalation during conflict resolution dialogues?

Active listening without interruption to fully understand differing points of view. (correct)
Constant negotiation to ensure one's interests are prioritized.
Aggressive questioning to uncover hidden motives and inconsistencies.
Assertiveness to clearly state one's demands and defend one's position.

Why is self-control considered essential in conflict resolution?

<p>It helps in maintaining tolerance and preventing emotional reactions that could escalate the conflict. (C)</p> Signup and view all the answers

How does adopting humility contribute to the conflict resolution process?

<p>Humility enables parties to recognize the possibility of their own fallibility and be open to others' perspectives. (D)</p> Signup and view all the answers