Mastering Business Communication
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Questions and Answers

Which one of the following is NOT a bad listening habit?

  • Faking attention
  • Listening attentively (correct)
  • Stereotyping
  • Dismissing subjects as uninteresting

    • What is the correct definition of downward communication?

  • Communication that flows from supervisor to employee (correct)
  • Communication that flows between departments
  • Communication that flows from employee to supervisor
  • Communication that flows between peers

    • What is casual listening?

  • Listening with a specific purpose or goal in mind
  • Listening to understand and empathize with others
  • Listening without full attention
  • Listening for pleasure, recreation, amusement, and relaxation (correct)

    • Which one of the following is NOT an interference that hinders the communication process?

    <p>Active listening</p> Signup and view all the answers

    Is grapevine considered a formal communication network?

    <p>False</p> Signup and view all the answers

    Excessive emphasis on profits is a cause of illegal and unethical behavior.

    <p>True</p> Signup and view all the answers

    Is kinesic communication neither visual nor vocal?

    <p>False</p> Signup and view all the answers

    Is slander written defamatory remarks?

    <p>False</p> Signup and view all the answers

    Is libel spoken defamatory remarks?

    <p>False</p> Signup and view all the answers

    Is deductive order a message in which the major precedes the details?

    <p>True</p> Signup and view all the answers

    Which of the following is a dimension of context?

    <p>Internal</p> Signup and view all the answers

    Which of the following is a transactional process of communication?

    <p>Cross Message</p> Signup and view all the answers

    How many dimensions of business behavior are there?

    <p>4</p> Signup and view all the answers

    What is the assumption that one's own cultural norms are the right way to do things called?

    <p>Ethnocentrism</p> Signup and view all the answers

    Whistle blowing within an organization is an example of which dimension of business behavior?

    <p>Behavior that is both legal and ethical</p> Signup and view all the answers

    Which nonverbal message can "You are right about that" be intended to mean?

    <p>I agree with you</p> Signup and view all the answers

    What is the correct term for the assumption that one's own cultural norms are the right way to do things?

    <p>Ethnocentrism</p> Signup and view all the answers

    Which of the following is not a dimension of context?

    <p>Internal</p> Signup and view all the answers

    What is the correct term for behavior that is both legal and ethical?

    <p>Behavior that is both legal and ethical</p> Signup and view all the answers

    How many dimensions of business behavior are there?

    <p>4</p> Signup and view all the answers

    Study Notes

    Communication Concepts

    • Downward communication is the flow of information from top-level management to lower-level employees.

    Listening Habits

    • Casual listening is a bad listening habit.

    Interferences in Communication

    • Grapevine is not a formal communication network, but a type of informal communication.

    Business Behavior

    • Excessive emphasis on profits can lead to illegal and unethical behavior.

    Nonverbal Communication

    • Kinesic communication is a type of visual communication.

    Defamation

    • Slander refers to spoken defamatory remarks.
    • Libel refers to written defamatory remarks.

    Message Structure

    • Deductive order is a message structure in which the major point precedes the details.

    Dimensions of Context

    • One of the dimensions of context is physical.

    Transactional Communication

    • Transactional communication is a process of exchange between sender and receiver.

    Business Behavior Dimensions

    • There are three dimensions of business behavior: economic, legal, and ethical.

    Cultural Assumptions

    • Ethnocentrism is the assumption that one's own cultural norms are the right way to do things.

    Whistleblowing

    • Whistleblowing within an organization is an example of ethical behavior.

    Nonverbal Messages

    • A head nod can nonverbally communicate "You are right about that".

    Business Behavior

    • Ethical behavior refers to behavior that is both legal and ethical.

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    Related Documents

    Business Communications Quiz (Fall 2023) PDF

    Description

    This quiz is about business communications and covers various topics related to effective communication in a business setting. Test your knowledge and see how well you understand the principles of business communication.

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