Questions and Answers
Which one of the following is NOT a bad listening habit?
Listening attentively
What is the correct definition of downward communication?
Communication that flows from supervisor to employee
What is casual listening?
Listening for pleasure, recreation, amusement, and relaxation
Which one of the following is NOT an interference that hinders the communication process?
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Is grapevine considered a formal communication network?
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Excessive emphasis on profits is a cause of illegal and unethical behavior.
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Is kinesic communication neither visual nor vocal?
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Is slander written defamatory remarks?
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Is libel spoken defamatory remarks?
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Is deductive order a message in which the major precedes the details?
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Which of the following is a dimension of context?
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Which of the following is a transactional process of communication?
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How many dimensions of business behavior are there?
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What is the assumption that one's own cultural norms are the right way to do things called?
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Whistle blowing within an organization is an example of which dimension of business behavior?
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Which nonverbal message can "You are right about that" be intended to mean?
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What is the correct term for the assumption that one's own cultural norms are the right way to do things?
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Which of the following is not a dimension of context?
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What is the correct term for behavior that is both legal and ethical?
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How many dimensions of business behavior are there?
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Study Notes
Communication Concepts
- Downward communication is the flow of information from top-level management to lower-level employees.
Listening Habits
- Casual listening is a bad listening habit.
Interferences in Communication
- Grapevine is not a formal communication network, but a type of informal communication.
Business Behavior
- Excessive emphasis on profits can lead to illegal and unethical behavior.
Nonverbal Communication
- Kinesic communication is a type of visual communication.
Defamation
- Slander refers to spoken defamatory remarks.
- Libel refers to written defamatory remarks.
Message Structure
- Deductive order is a message structure in which the major point precedes the details.
Dimensions of Context
- One of the dimensions of context is physical.
Transactional Communication
- Transactional communication is a process of exchange between sender and receiver.
Business Behavior Dimensions
- There are three dimensions of business behavior: economic, legal, and ethical.
Cultural Assumptions
- Ethnocentrism is the assumption that one's own cultural norms are the right way to do things.
Whistleblowing
- Whistleblowing within an organization is an example of ethical behavior.
Nonverbal Messages
- A head nod can nonverbally communicate "You are right about that".
Business Behavior
- Ethical behavior refers to behavior that is both legal and ethical.
