Communication and Listening Types

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Farhan talking with his friend on telephone is an example of which type of communication?

Mediated communication (correct)

Intrapersonal communication

Mass communication

Interpersonal communication

Which of the following type of listening can also be described as listening "between the lines"?

Empathic listening (correct)

Active listening

Critical listening

Preferential listening

The belief that your own ideas are more important or valuable than those of others is an example of which barrier to listening?

Egocentrism (correct)

Preoccupation

Environmental barriers

Physical barriers

Which of the following is correct about human memory?

It is reconstructive. Signup and view all the answers

Which of the following barriers are most often the hardest to identify and reduce or eliminate?

Listener barriers Signup and view all the answers

In general, there are ______ kinds of newspaper indexes.

Many Signup and view all the answers

A thesis statement is a/an ______ in sentence form.

Declarative statement Signup and view all the answers

Which one of the following is a speech pattern that organizes material according to how it is put together or where it is located?

Spatial pattern Signup and view all the answers

Which of the following can influence audience's frame of mind?

All of the given options Signup and view all the answers

Good voice quality involves which of the following?

Pitch, speed, and volume Signup and view all the answers

Which of the following voice qualities can distract audience members?

Monotone delivery Signup and view all the answers

Which of the following is Not suggested for better listening?

Draw conclusion when speaker begins talking Signup and view all the answers

If a presenter is preparing to deliver a speech on Child Labour in Pakistan, which of the following he must keep in mind while anticipating questions from audience?

His previous experiences. Signup and view all the answers

Which one of the following is NOT a common reason for disruptive behavior?

Reappearance of the presenter. Signup and view all the answers

Which of the following should be considered while developing main points of the thesis?

Points should be distinct Signup and view all the answers

In which of the following seating arrangements, people in the audience are seated in rows and columns without tables?

Theater style Signup and view all the answers

Excess of information bombarded on the listener is termed as:

Information load Signup and view all the answers

Which of the following is the correct path regarding the strength of communication barrier in rising towards difficulty level both in identification and reduction?

Listener Barrier → Physical Barrier → Sender Barrier Signup and view all the answers

In which of the following situation written communication is more suitable?

Sorting a dispute between two states Signup and view all the answers

Someone who is arrogant and talks rude to others is showing which communication characteristic of being unpleasant to his co-workers?

Controlling/Bossy Signup and view all the answers

Which one of the following statement defines psychological context of interpersonal communication?

It is who you are and what you bring to interaction. Signup and view all the answers

Needs, desires, values, personality, etc are the examples of

Psychological context Signup and view all the answers

Which of the following is the process of thinking and picking up words or nonverbal elements to send a deliberate message?

Encoding Signup and view all the answers

Which of the following is a form of communication in which messages are sent to large, public, dissimilar, anonymous, distant audiences using some intermediate instrument of transfer?

Mass communication Signup and view all the answers

Which of the following could be a reason behind reduced employment productivity?

Employees are not as productive as they might be because management fails to communicate its expectations to them. Signup and view all the answers

Which of the following is the process of giving symbols meanings through the unique contents of each person's mind?

Filtering Signup and view all the answers

It is more likely to make a favorable impression and get a job offer when an interviewee lets the interviewer do most of the talking. What does this statement demonstrate?

People appreciate a good listener more than they do a good talker. Signup and view all the answers

Which of the following is a type of nonverbal communication derived from the sound of the speaker's voice?

Paralanguage Signup and view all the answers

To select a good topic of speech one should keep in mind all of the following, EXCEPT:

A topic should be too vague Signup and view all the answers

Which one of the following is the method of arranging your subject's main points in a time sequence?

Chronological pattern Signup and view all the answers

When a slight error in wording could have serious consequences, which of the following could be the best means of delivery?

Manuscript Signup and view all the answers

Speaking notes for speech should be:

Legible and unobtrusive Signup and view all the answers

How do having your hands on your hips, pointing with your index finger, and pounding your fists is commonly interpreted as?

Dictatorial or arrogant Signup and view all the answers

Which of the following is a reference to a source used in an article, essay, book, etc?

Citation Signup and view all the answers

The quality of tone is a combination of which of the following?

Pitch, strength and volume Signup and view all the answers

While listening to the lecture, you hear the sounds of birds singing outside the class room and this distracts you from your conversation. What would you call it?

Physical noise Signup and view all the answers

Context is the way the message is delivered and is known as:

Contextual language Signup and view all the answers

In which form of communication a message flows from people at higher levels to those at lower levels in the organizational hierarchy?

Downward communication Signup and view all the answers

Which of the following are identified from citation in periodical indexes?

Articles Signup and view all the answers

For the past three weeks, Asad has been trying to convince his brother, Salman, to buy a car with him, but he keeps refusing. Asad is certain that he simply doesn't understand why they should purchase the car, so he talks about it more every day. Which of the following ideas is guiding Asad's behavior?

More communication is better. Signup and view all the answers

All of the following may cause communication barrier EXCEPT:

Attentive Listening Signup and view all the answers

Which chance is reduced in the impromptu speech?

The chance of analyzing the audience Signup and view all the answers

The degree to which you and others share common meanings for words will depend on:

The extent to which you share common backgrounds and experiences Signup and view all the answers

What is the reason that communication is not a cure-all for the problems we experience?

Because communication has the potential for creating or intensifying problems Signup and view all the answers

Which of the following is the first step in order to overcome communication barriers?

To recognize the most common barriers and then, understand their negative impact on communication Signup and view all the answers

Which of the following barrier is the easiest to identify and reduce or eliminate?

Physical barriers Signup and view all the answers

All of the following are correct about magazines except:

Articles in magazines usually include bibliographies. Signup and view all the answers

All of the following statements are the purposes of forming an outline for a speech EXCEPT one. Which one is it?

It helps to build confusion for the listeners. Signup and view all the answers

Which type of speaking involves speakers reading their remarks/ comments word for word from a prepared statement?

Manuscript Signup and view all the answers

A primary factor to consider when deciding on the setting for a presentation is how to create:

The greatest degree of comfort for the audience. Signup and view all the answers

Which of the following refers to the degree of highness or lowness of a sound?

Pitch Signup and view all the answers

Which of the following is an inaccurate statement pertaining to managing questions from the audience?

You should answer a question immediately, even if you plan to discuss the information later in your presentation. Signup and view all the answers

After listening to Ayesha's long speech, Beenish told her what she understood from her long talk. Which form of listening it will be?

Active listening Signup and view all the answers

Which of the following seating arrangements is ideal for group discussion, particularly between 10-15 participants?

U-formation Signup and view all the answers

The two basic categories of symbols in any spoken language are:

Verbal and nonverbal Signup and view all the answers

It might happen that while talking on telephone just when you wish to communicate an essential item of information, disturbance in the line might make the receiver miss out on an important part of the message. Such a barrier is termed as:

Loss in Transmission Signup and view all the answers

In AUDIENCE acronym of speech, C stands for:

Contact Signup and view all the answers

Revise the major attributes of Intrapersonal communication in your mind and identify which of the following situation truly depicts intrapersonal communication?

Mohsin is thinking about his future career Signup and view all the answers

Revise the major attributes of Mediated Communication in your mind and identify which of the following situation truly depicts Mediated Communication?

Aisha is talking to her friend on phone Signup and view all the answers

Which of the following is the skill of speaking in distinct syllables?

Articulation Signup and view all the answers

Which of the following is an irrational belief?

A presentation must be perfect. Signup and view all the answers

In a comfortable setting, people in the audience can do all of the following, except:

Hear on edge Signup and view all the answers

All of the following factors are important in determining the seating arrangement for a presentation, except:

Material of the furniture Signup and view all the answers

Which of the following ways can be used to achieve vocal emphasis?

Getting louder Signup and view all the answers

All of these are included in the citation Except:

Introduction Signup and view all the answers

Which one of the following is Not considered as an appropriate response towards disruptions?

Become aggressive Signup and view all the answers

Study Notes

Communication Types

Mediated communication: Telephone conversation is an example of mediated communication.
Mass communication: Mass communication involves sending messages to a large, public, diverse audience using a medium like the radio, television, or newspapers.
Interpersonal communication: Talking with a friend on the phone is an example of interpersonal communication.
Intrapersonal communication: Thinking about your future is an example of intrapersonal communication.
Group communication: A group discussion is an example of group communication.

Listening Types

Empathic listening: Empathetic listening involves actively trying to understand and see things from the other person's perspective.
Critical listening: Critical listening involves analyzing and evaluating the message for accurate details.

Barriers to Listening

Preoccupation: Believing your own ideas are more valuable than others' is an example of the preoccupation barrier.
Egocentrism: The belief that you are more important.
Listener barriers: These are psychological states that interfere with the listener's ability to understand what is being communicated to them.
Sender barriers: Sender barriers influence the way the message is being sent from the perspective of the sender.
Physical barriers: These are environmental factors like noise that hinder communication.

Memory

Reconstructive: Human memory is a reconstructive process, not reproductive

Seating Arrangements

Theater style: Rows with no tables
Semi-circle: Audience seated in semi-circle
Classroom style: Rows and columns without tables
T-formation: Suitable for group discussion.

Information Overload

Information load: Excess of information on the listener.

Communication Barriers

Physical barriers: These are physical things that cause the communication to hinder, like noise.
Sender barriers: These are speaker characteristics that might negatively affect communication.
Listener barriers: Listener barriers involve mental blocks, negative psychological states, and prejudices.

Communication Strategies

Written communication: Best for formal situations (e.g., letters to a boss).
Proper seating arrangements: Seating arrangement needs to be conducive to clear viewing and hearing.
Managing audience questions: Answer questions quickly, but plan elaborations for later.
Suitable speaking styles: Adapt your speaking style to the context and be mindful of your body language.

Speech Outline

Outline purpose: Organize ideas for a speech; test and clarify points.
Clear, distinct points: Using clear, distinct points helps organize the focus of the speech.

Additional Notes

Communication breakdown: A failure in communication due to ineffective or absent communication.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

This quiz explores various types of communication, including mediated, mass, interpersonal, intrapersonal, and group communication. It also delves into listening styles, such as empathic and critical listening, and identifies barriers to effective listening. Test your understanding of these fundamental concepts!