Podcast
Questions and Answers
What is the primary goal of active listening in conflict management?
What is the primary goal of active listening in conflict management?
Team member dependency is a characteristic of small groups.
Team member dependency is a characteristic of small groups.
True
What is the purpose of surveillance in mass media?
What is the purpose of surveillance in mass media?
Monitoring the environment and providing information about events and conditions in society
In conflict management, identifying the ______________ of the conflict is a crucial step.
In conflict management, identifying the ______________ of the conflict is a crucial step.
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What is the primary goal of transmission in mass media?
What is the primary goal of transmission in mass media?
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Team decision making is always a democratic process.
Team decision making is always a democratic process.
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Match the following types of conflict with their definitions:
Match the following types of conflict with their definitions:
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What is the importance of multiplicity of team members in terms of gender, disciplines, profession, and ages?
What is the importance of multiplicity of team members in terms of gender, disciplines, profession, and ages?
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What is the purpose of receiving in the listening process?
What is the purpose of receiving in the listening process?
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Small group communication can only occur face-to-face.
Small group communication can only occur face-to-face.
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Groups establish _______________________ or informal rules that guide members' behavior and interaction.
Groups establish _______________________ or informal rules that guide members' behavior and interaction.
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What is the importance of small group communication?
What is the importance of small group communication?
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Match the following roles with their descriptions in a small group:
Match the following roles with their descriptions in a small group:
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What is the primary goal of task-oriented small groups?
What is the primary goal of task-oriented small groups?
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Pseudolistening involves making sense of what we heard.
Pseudolistening involves making sense of what we heard.
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What is the benefit of diverse perspectives in small group communication?
What is the benefit of diverse perspectives in small group communication?
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The performing stage is the final stage of small group formation.
The performing stage is the final stage of small group formation.
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What is a major disadvantage of autocratic leadership?
What is a major disadvantage of autocratic leadership?
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What is the main benefit of democratic leadership?
What is the main benefit of democratic leadership?
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The ____________________ stage of small group formation is characterized by conflicts and power struggles.
The ____________________ stage of small group formation is characterized by conflicts and power struggles.
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What is a semantic barrier to listening?
What is a semantic barrier to listening?
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Match the following barriers to listening with their definitions:
Match the following barriers to listening with their definitions:
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What is the primary focus of the norming stage of small group formation?
What is the primary focus of the norming stage of small group formation?
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Personal preference plays a significant role in determining the most effective leadership style.
Personal preference plays a significant role in determining the most effective leadership style.
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Study Notes
Listening Process
- Receiving: sound waves and visual stimuli enter the ears and go into the brain through physiological processes
- Attending: conscious choice to focus attention on one stimulus
- Interpreting: making sense of what we heard based on schema and references
- Remembering: storing stimuli in short-term memory and then transferring to long-term memory during interaction
- Responding: providing feedback
- Pseudolistening: pretending to listen, but not making sense or remembering what the speaker said
Small Group Communication
- Definition: interaction among a small number of people (5-7) who share a common goal, can be face-to-face or virtual
- Importance: facilitates collaboration, enhances problem-solving, and allows for diversity of ideas
- Defined Roles: each member has a specific role, such as leader, recorder, or timekeeper, to organize activities and responsibilities
- Norms: groups establish informal rules to guide members' behavior and interaction
- Procedures: clear procedures for meetings, decision-making, and task completion ensure smooth functioning
Aim of Small Groups
- Task Achievement: accomplishing specific tasks or goals
- Problem Solving: collaborating to find solutions to complex issues
- Socializing: providing support, friendship, or a sense of belonging
Characteristics of Small Groups
- Team Decision Making
- Interconnectedness for tasks in teams
- Team Member Dependency
- Team Conflict
- Multiplicity of team members (gender, disciplines, profession, ages, etc.)
Conflict in Small Groups
- Types of Conflict:
- Task Conflict: disagreements about content and outcomes
- Relationship Conflict: personal incompatibilities
- Process Conflict: disagreements about how to accomplish tasks
- Managing Conflict as a Supervisor:
- Identify the Source: understand the root cause of the conflict
- Active Listening: hear all perspectives without bias
- Mediation: facilitate discussion to resolve the conflict
- Set Guidelines: establish clear rules for conflict resolution
- Follow-Up: ensure the conflict is resolved and maintain open communication
Functions of Mass Media
- Surveillance: monitoring the environment and providing information
- Correlation: explaining and interpreting events and information
- Transmission: socializing individuals by communicating norms, values, and culture
- Entertainment: providing amusement and diversion
- Economic Service: advertising products and services, linking buyers and sellers
Leadership Styles
- Autocratic Leadership: leaders make decisions independently with little input from group members
- Pros: efficient and clear decision-making
- Cons: can lead to lower morale and less creativity
- Personal Preference: depending on the situation and personal work style, one might prefer a particular leadership style
5 Stages of Small Group Formation
- Forming: group members get to know each other and establish initial roles and expectations
- Storming: conflicts arise as members assert their opinions and vie for positions
- Norming: the group establishes norms and cohesion, finding ways to work together effectively
- Performing: the group works efficiently towards achieving its goals
- Adjourning: the group disbands after achieving its goals, and members reflect on their experiences
Barriers to Listening
- Physical Barriers: external noise and environmental distractions
- Physiological Barriers: hearing impairments, fatigue, or other physical conditions
- Psychological Barriers: prejudices, assumptions, and biases
- Semantic Barriers: language differences, jargon, or technical terms
- Personal Barriers: emotional states, such as stress, anger, or anxiety, that affect concentration and listening
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Description
This quiz covers the steps involved in the listening process, including receiving, attending, interpreting, remembering, and responding. It also explores the concept of pseudolistening. Test your knowledge of effective communication!
