Communication: The Listening Process

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Questions and Answers

What is the primary goal of active listening in conflict management?

To win an argument

To ignore the other person's perspective

To ensure understanding and validation (correct)

To establish authority

Team member dependency is a characteristic of small groups.

True

What is the purpose of surveillance in mass media?

Monitoring the environment and providing information about events and conditions in society

In conflict management, identifying the ______________ of the conflict is a crucial step.

source Signup and view all the answers

What is the primary goal of transmission in mass media?

Socializing individuals by communicating norms, values, and culture Signup and view all the answers

Team decision making is always a democratic process.

False Signup and view all the answers

Match the following types of conflict with their definitions:

Task Conflict = Disagreements about the content and outcomes of the task Relationship Conflict = Personal incompatibilities among group members Process Conflict = Disagreements about how to accomplish tasks Signup and view all the answers

What is the importance of multiplicity of team members in terms of gender, disciplines, profession, and ages?

It brings diverse perspectives and enhances team decision making Signup and view all the answers

What is the purpose of receiving in the listening process?

To allow sound waves to enter the ears Signup and view all the answers

Small group communication can only occur face-to-face.

False Signup and view all the answers

Groups establish _______________________ or informal rules that guide members' behavior and interaction.

norms Signup and view all the answers

What is the importance of small group communication?

It facilitates collaboration, enhances problem-solving, and allows for a diversity of ideas. Signup and view all the answers

Match the following roles with their descriptions in a small group:

Leader = Responsible for leading the group Recorder = Responsible for recording the group's activities Timekeeper = Responsible for keeping track of time Signup and view all the answers

What is the primary goal of task-oriented small groups?

Task Achievement Signup and view all the answers

Pseudolistening involves making sense of what we heard.

False Signup and view all the answers

What is the benefit of diverse perspectives in small group communication?

It allows for a diversity of ideas and enhances problem-solving. Signup and view all the answers

The performing stage is the final stage of small group formation.

False Signup and view all the answers

What is a major disadvantage of autocratic leadership?

It can lead to lower morale and less creativity Signup and view all the answers

What is the main benefit of democratic leadership?

Promotes participation, satisfaction, and team spirit Signup and view all the answers

The ____________________ stage of small group formation is characterized by conflicts and power struggles.

storming Signup and view all the answers

What is a semantic barrier to listening?

Misunderstandings due to language differences Signup and view all the answers

Match the following barriers to listening with their definitions:

Physical Barriers = Hearing impairments or fatigue Physiological Barriers = External noise and environmental distractions Psychological Barriers = Prejudices, assumptions, and biases Semantic Barriers = Emotional states, such as stress or anxiety Signup and view all the answers

What is the primary focus of the norming stage of small group formation?

Establishing norms and cohesion, finding ways to work together effectively Signup and view all the answers

Personal preference plays a significant role in determining the most effective leadership style.

True Signup and view all the answers

Study Notes

Listening Process

Receiving: sound waves and visual stimuli enter the ears and go into the brain through physiological processes
Attending: conscious choice to focus attention on one stimulus
Interpreting: making sense of what we heard based on schema and references
Remembering: storing stimuli in short-term memory and then transferring to long-term memory during interaction
Responding: providing feedback
Pseudolistening: pretending to listen, but not making sense or remembering what the speaker said

Small Group Communication

Definition: interaction among a small number of people (5-7) who share a common goal, can be face-to-face or virtual
Importance: facilitates collaboration, enhances problem-solving, and allows for diversity of ideas
Defined Roles: each member has a specific role, such as leader, recorder, or timekeeper, to organize activities and responsibilities
Norms: groups establish informal rules to guide members' behavior and interaction
Procedures: clear procedures for meetings, decision-making, and task completion ensure smooth functioning

Aim of Small Groups

Task Achievement: accomplishing specific tasks or goals
Problem Solving: collaborating to find solutions to complex issues
Socializing: providing support, friendship, or a sense of belonging

Characteristics of Small Groups

Team Decision Making
Interconnectedness for tasks in teams
Team Member Dependency
Team Conflict
Multiplicity of team members (gender, disciplines, profession, ages, etc.)

Conflict in Small Groups

Types of Conflict:
- Task Conflict: disagreements about content and outcomes
- Relationship Conflict: personal incompatibilities
- Process Conflict: disagreements about how to accomplish tasks
Managing Conflict as a Supervisor:
- Identify the Source: understand the root cause of the conflict
- Active Listening: hear all perspectives without bias
- Mediation: facilitate discussion to resolve the conflict
- Set Guidelines: establish clear rules for conflict resolution
- Follow-Up: ensure the conflict is resolved and maintain open communication

Functions of Mass Media

Surveillance: monitoring the environment and providing information
Correlation: explaining and interpreting events and information
Transmission: socializing individuals by communicating norms, values, and culture
Entertainment: providing amusement and diversion
Economic Service: advertising products and services, linking buyers and sellers

Leadership Styles

Autocratic Leadership: leaders make decisions independently with little input from group members
Pros: efficient and clear decision-making
Cons: can lead to lower morale and less creativity
Personal Preference: depending on the situation and personal work style, one might prefer a particular leadership style

5 Stages of Small Group Formation

Forming: group members get to know each other and establish initial roles and expectations
Storming: conflicts arise as members assert their opinions and vie for positions
Norming: the group establishes norms and cohesion, finding ways to work together effectively
Performing: the group works efficiently towards achieving its goals
Adjourning: the group disbands after achieving its goals, and members reflect on their experiences

Barriers to Listening

Physical Barriers: external noise and environmental distractions
Physiological Barriers: hearing impairments, fatigue, or other physical conditions
Psychological Barriers: prejudices, assumptions, and biases
Semantic Barriers: language differences, jargon, or technical terms
Personal Barriers: emotional states, such as stress, anger, or anxiety, that affect concentration and listening

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Description

This quiz covers the steps involved in the listening process, including receiving, attending, interpreting, remembering, and responding. It also explores the concept of pseudolistening. Test your knowledge of effective communication!

Communication: The Listening Process

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Questions and Answers

What is the primary goal of active listening in conflict management?

Team member dependency is a characteristic of small groups.

What is the purpose of surveillance in mass media?

In conflict management, identifying the ______________ of the conflict is a crucial step.

What is the primary goal of transmission in mass media?

Team decision making is always a democratic process.

Match the following types of conflict with their definitions:

What is the importance of multiplicity of team members in terms of gender, disciplines, profession, and ages?

What is the purpose of receiving in the listening process?

Small group communication can only occur face-to-face.

Groups establish _______________________ or informal rules that guide members' behavior and interaction.

What is the importance of small group communication?

Match the following roles with their descriptions in a small group:

What is the primary goal of task-oriented small groups?

Pseudolistening involves making sense of what we heard.

What is the benefit of diverse perspectives in small group communication?

The performing stage is the final stage of small group formation.

What is a major disadvantage of autocratic leadership?

What is the main benefit of democratic leadership?

The ____________________ stage of small group formation is characterized by conflicts and power struggles.

What is a semantic barrier to listening?

Match the following barriers to listening with their definitions:

What is the primary focus of the norming stage of small group formation?

Personal preference plays a significant role in determining the most effective leadership style.

Study Notes

Listening Process

Small Group Communication

Aim of Small Groups

Characteristics of Small Groups

Conflict in Small Groups

Functions of Mass Media

Leadership Styles

5 Stages of Small Group Formation

Barriers to Listening

Studying That Suits You

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