Marketing Terms and Concepts

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Questions and Answers

What term refers to the amount of word of mouth going on in a market?

  • Community
  • Influencer marketing
  • Buzz (correct)
  • Lead User

Which type of influencer panel participates regularly in marketing research activities?

  • Lead User
  • Interested
  • Heavy User
  • Active influencer (correct)

What does the term 'loyal' refer to in the context of marketing?

  • Someone who sticks to one brand when it works (correct)
  • Someone who actually uses or consumes the offering regularly
  • Someone willing to try new products and offer feedback
  • Someone who isn't loyal because the right offering hasn't been created

Which term describes a social group that centers its attention on a particular brand or product category?

<p>Community (C)</p> Signup and view all the answers

What characterizes an 'interested' individual in the context of marketing?

<p>Greater intrinsic interest in the product category than the average user (A)</p> Signup and view all the answers

What does the term 'lead user' signify in the context of marketing?

<p>Someone willing to try new products and offer feedback (B)</p> Signup and view all the answers

What is the second dimension of loyalty?

<p>Attitudinal loyalty (B)</p> Signup and view all the answers

What are switching costs?

<p>The costs associated with moving to a new supplier (D)</p> Signup and view all the answers

What does the accelerator effect refer to?

<p>Consumers speeding up purchases when they are about to reach a higher award level in a loyalty program (A)</p> Signup and view all the answers

What is the blocker effect?

<p>The personal value equation of a loyalty program member is enhanced because he or she doesn’t need to spend any time and effort shopping around (D)</p> Signup and view all the answers

What is viral marketing?

<p>The spread of the company’s message through the community like a computer virus (C)</p> Signup and view all the answers

What do loyalty programs reward?

<p>Frequent purchases and consumption of offerings (C)</p> Signup and view all the answers

What is meant by the term 'spreader effect'?

<p>Members of a loyalty program being more likely to try related products offered by the marketer (D)</p> Signup and view all the answers

What do customer communities form around?

<p>Social networks (C)</p> Signup and view all the answers

What is the longevity effect?

<p>Lengthening the lifetime value of a customer (A)</p> Signup and view all the answers

What is deal-prone?

<p>Willingness to succumb to special offers or lower prices from competitors (A)</p> Signup and view all the answers

The marketing plan helps determine the target market, how to reach them, and the price point for the product or service.

<p>True (A)</p> Signup and view all the answers

The executive summary of a marketing plan is not essential for the company's executives to make informed decisions.

<p>False (B)</p> Signup and view all the answers

SWOT analysis captures internal factors such as strengths and opportunities but does not consider external factors like threats.

<p>False (B)</p> Signup and view all the answers

SWOT analysis should be narrow in scope, focusing only on the internal conditions of the company.

<p>False (B)</p> Signup and view all the answers

The SWOT analysis should be honest and capture the full range of factors that could impact a business.

<p>True (A)</p> Signup and view all the answers

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