Marketing Strategies Quiz
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Questions and Answers

What is the primary focus of customer intimacy in positioning strategies?

  • Creating a broad market appeal
  • Understanding competitors' strategies
  • Developing cost-effective promotions
  • Meeting the needs of individual customers (correct)
  • Which element is essential for aligning your campaign strategy with the market?

  • A consistent promotional strategy
  • A comprehensive situation analysis (correct)
  • A well-defined pricing structure
  • An extensive product catalog
  • What should a messaging strategy accomplish for the target audience?

  • Establish pricing discounts
  • Focus solely on product availability
  • Demonstrate clear benefits and differentiate from competitors (correct)
  • Reinforce existing market positions only
  • In the context of positioning strategies, what does the term 'competitive position' refer to?

    <p>The analysis of competitors' strengths and weaknesses (A)</p> Signup and view all the answers

    Which of the following statements about the marketing mix is correct?

    <p>Promotion should align with a company's broader marketing plan (C)</p> Signup and view all the answers

    What is an important consideration when promoting luxury products?

    <p>Choosing the right retailers is crucial (C)</p> Signup and view all the answers

    Which of the following is a significant component of effective messaging strategies?

    <p>Being consistent with company values or brand (B)</p> Signup and view all the answers

    What should processes and systems do in relation to marketing communications?

    <p>Support the campaigns and reinforce the communicated messages (D)</p> Signup and view all the answers

    What is a challenge associated with top-down budget setting methods?

    <p>There may not be enough budget allocated to fully achieve objectives. (A)</p> Signup and view all the answers

    Which campaign budget setting method is typically time-consuming?

    <p>Bottom-up budgets (B)</p> Signup and view all the answers

    What does the 'me-too' approach to budgeting rely on?

    <p>Competitors' spending levels (D)</p> Signup and view all the answers

    Which method involves setting budgets based on a fixed percentage of planned revenue?

    <p>Percentage of sales (C)</p> Signup and view all the answers

    Why might forecasting campaign costs be challenging for organizations?

    <p>Costs are often unpredictable and variable. (D)</p> Signup and view all the answers

    Which budgeting approach is primarily determined by senior management?

    <p>Top-down budgets (C)</p> Signup and view all the answers

    What percentage range is typically allocated for consumer market budgets based on expected sales?

    <p>1% - 5% (D)</p> Signup and view all the answers

    What is a common pitfall of bottom-up budget setting methods?

    <p>It may lead to inaccurate budgeting due to managerial bias. (A)</p> Signup and view all the answers

    What is a key characteristic of the zero-based budget setting method?

    <p>It requires justification for every planned expenditure each year. (A)</p> Signup and view all the answers

    Which budgeting method links the budget to market share objectives?

    <p>Share of market/share of voice (SOM/SOV) (B)</p> Signup and view all the answers

    Why is calculating costs essential in campaign planning?

    <p>To avoid creating an open-ended financial plan. (D)</p> Signup and view all the answers

    What is the first step in human resource planning for a campaign?

    <p>Skills analysis to identify needed and existing skills. (D)</p> Signup and view all the answers

    Which budgeting approach relies on the CEO or directors' discretion for setting the budget?

    <p>Arbitrary budgeting (A)</p> Signup and view all the answers

    In the context of campaign management, how does time play a role in resource commitment?

    <p>It helps determine the necessary personnel availability. (A)</p> Signup and view all the answers

    What does share of voice (SOV) measure in a market context?

    <p>Brand awareness percentage attributable to a product. (A)</p> Signup and view all the answers

    To ensure effective campaign delivery, what must be confirmed regarding workload allocations?

    <p>The right individuals must be available to meet the planned timeframe. (B)</p> Signup and view all the answers

    What is one main reason organizations use promotional offers?

    <p>To prompt people to buy more products (C)</p> Signup and view all the answers

    What does the 4Cs framework summarize?

    <p>Key characteristics of marketing communication tools (A)</p> Signup and view all the answers

    What should be taken into account when planning a campaign schedule?

    <p>Potential holidays and sick leave (D)</p> Signup and view all the answers

    Which is NOT considered part of the POE model?

    <p>Collaborative media (A)</p> Signup and view all the answers

    Which resource may not be necessary for delivering campaign objectives?

    <p>Excessive training for existing staff (D)</p> Signup and view all the answers

    Which factor does NOT influence media selection?

    <p>Personal preferences of the marketing team (A)</p> Signup and view all the answers

    What does CPV (Customer Perceived Value) evaluate?

    <p>All benefits and costs of an offering compared to competitors (B)</p> Signup and view all the answers

    The process of calculating CPM involves which of the following steps?

    <p>Dividing the total cost by impressions and multiplying by 1,000 (B)</p> Signup and view all the answers

    Which is an essential aspect when developing a unique selling proposition (USP)?

    <p>Understanding customer needs and expectations (B)</p> Signup and view all the answers

    When developing a media plan for a campaign, which aspect should be prioritized?

    <p>Reflecting the campaign message accurately in media selection (B)</p> Signup and view all the answers

    Why is multichannel planning important in marketing?

    <p>It enhances the message's reach through multiple channels (D)</p> Signup and view all the answers

    Which component is not included in the calculation of total customer-delivered value?

    <p>Market share (C)</p> Signup and view all the answers

    Which medium is considered 'owned' in the media model?

    <p>Websites (C)</p> Signup and view all the answers

    Which of the following should be clearly defined in a campaign for smooth execution?

    <p>Responsibilities and authority levels of team members (C)</p> Signup and view all the answers

    What is an essential consideration when assessing the communication environment?

    <p>Characteristics of the target audience (A)</p> Signup and view all the answers

    What might be an unexpected impact of tight deadlines in a campaign?

    <p>Difficulty in accommodating unforeseen absences (C)</p> Signup and view all the answers

    What does OTS stand for in media planning?

    <p>Opportunity to See (C)</p> Signup and view all the answers

    What is the primary purpose of gross rating points (GRP)?

    <p>To measure the total number of OTS generated (C)</p> Signup and view all the answers

    Which metric indicates the percentage of the target audience exposed to a campaign?

    <p>Reach (D)</p> Signup and view all the answers

    Which factor enhances the impact of a message in media advertising?

    <p>Combining audio and visual elements (A)</p> Signup and view all the answers

    What does frequency measure in the context of media exposure?

    <p>How often an individual is exposed to an ad message (C)</p> Signup and view all the answers

    In media planning, what is duplication?

    <p>Exposure to two or more ads with the same message (A)</p> Signup and view all the answers

    How is opportunity to see (OTS) calculated?

    <p>By dividing TVRs by reach (C)</p> Signup and view all the answers

    What advantage do media buyers have when negotiating rates?

    <p>They can often secure better rates with larger budgets (D)</p> Signup and view all the answers

    Flashcards

    Customer Intimacy Strategy

    A strategy that focuses on understanding and meeting the individual needs of each customer.

    Customer Requirements

    Identifying the specific requirements and expectations of your target customer.

    Competitive Positioning Map

    Understanding your position relative to your competitors - a visual representation.

    Positioning Statement

    A concise statement outlining your brand's unique value proposition in the market.

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    Target Audience

    The group of people you aim to reach with your campaign messages.

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    Messaging Strategies

    Key messages that communicate your brand's value proposition to the target audience.

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    Marketing Mix

    The 6 key elements of the marketing mix: Product, Price, Place, Promotion, People, and Process.

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    Integrated Marketing

    Ensuring your campaign strategies align with the broader marketing plan and other elements of the marketing mix.

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    Physical Evidence Consistency

    The physical space where a product or service is delivered should align with the brand image, marketing messages, and campaign positioning.

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    Top-Down Budgeting

    A budgeting approach where senior management sets the budget and distributes it to departments.

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    Bottom-Up Budgeting

    A budgeting method where department managers propose their budget needs and submit them for approval.

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    Percentage of Sales Budgeting

    A budgeting technique where a fixed percentage of expected sales is allocated to the campaign.

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    Traditional Budgeting

    A budgeting strategy that relies on past spending patterns without significant analysis or adaptation.

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    Competitive Parity Budgeting

    A budgeting approach where a brand sets its budget based on how much its competitors spend.

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    Resource Allocation

    The process of determining the resources needed to achieve campaign objectives.

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    Consumer Market Budget Range

    In consumer markets, typical marketing budgets range from 1% to 5% of expected sales.

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    Zero-based budgeting

    A method where every campaign expense is evaluated each financial year, starting from zero. This method ensures each expense is justified in a structured way.

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    Share of Market/Share of Voice (SOM/SOV) budgeting

    A method that links campaign budget to the desired market share, considering current market conditions and competitors' activity.

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    Arbitrary budgeting

    A budget determined by the CEO or senior managers with little formal justification or analysis.

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    Objective and Task Budgeting

    A method where campaign objectives are broken down into tasks, and the cost of completing each task is estimated.

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    Skills analysis

    The process of establishing a required skill set, comparing it to existing resources, and identifying any gaps.

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    Campaign time estimation

    An estimate of the time it takes to implement all tasks within a marketing campaign.

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    Workload allocation

    Matching available personnel to required tasks to ensure efficient campaign execution.

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    Campaign cost identification

    The process of calculating or estimating the cost of all aspects of a marketing campaign.

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    Customer-Delivered Value (CDV)

    The total value a customer perceives they are getting from a product or service, considering all benefits and costs, compared to competitors.

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    Unique Selling Proposition (USP)

    The unique selling proposition is a statement that highlights the key benefit or value proposition that differentiates a product or service from the competition. It's a compelling reason for customers to choose your offering.

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    Customer Perceived Value (CPV)

    The customer's assessment of all the benefits and costs of your offering compared to those of your competitors. It's a key factor in determining customer value and influencing purchasing decisions.

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    Media Plan

    A comprehensive plan outlining the communication channels and strategies employed to reach the target audience and deliver the campaign's message. It involves selecting the right media platforms, scheduling, and budget allocation.

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    Holiday and Sick Leave Planning

    An unexpected absence or holiday can disrupt campaign schedules. Planning for these contingencies ensures the campaign stays on track. Tight deadlines and unforeseen events can significantly impact the campaign's execution and results.

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    Task Assignment and Responsibilities

    Clearly defining roles and responsibilities for each task within the campaign. This ensures accountability and smooth execution, reducing confusion and potential bottlenecks.

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    Understanding Customer Needs

    A critical aspect of successful campaigns is understanding and addressing the needs of the target audience. Asking questions like 'What do customers want? What problems do they face?' helps create a compelling customer value proposition.

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    Frequency

    A measure of the number of times a person in the target audience is exposed to a media vehicle during a specific period.

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    Reach

    The percentage of people in the target audience who are exposed to the advertising campaign.

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    Gross Rating Points (GRP)

    The total number of opportunities to see (OTS) generated by an advertising campaign over a specific time frame. It's calculated by multiplying reach by frequency.

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    Circulation

    The number of copies of a print publication circulated.

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    Impact

    The ability of a message to grab attention and make an impact on the audience.

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    Readership

    An estimate of the size of the audience for a media vehicle, based on market research.

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    Cost per thousand (CPM)

    A way to compare the cost-effectiveness of advertising across different media platforms.

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    Opportunity to See (OTS)

    A measure of the opportunity for an individual to see an advertisement, even if they don't actually notice it.

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    The 4Cs Framework

    A framework that highlights the essential elements of effective marketing communications, focusing on the message's core creative idea and selecting the most appropriate channels to reach the target audience.

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    Multichannel Planning

    A marketing strategy that involves using multiple channels to reach the target audience, often combining digital and offline media.

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    Media Planning and Buying

    The process of selecting and securing various media outlets to distribute marketing messages, often involving negotiation and budget allocation.

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    POE Model

    A model categorizing marketing activities based on their source: paid (advertising), owned (company-controlled content), and earned (generated by others).

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    Cost Per Mille (CPM)

    A metric used to assess the effectiveness of various media in reaching the target audience, calculated by dividing the total cost of the campaign by the number of views or impressions it generates.

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    Media Characteristics

    The characteristics of a media outlet that determine its suitability for a specific marketing message, such as audience size, demographics, and technical capabilities.

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    Media Mix

    The process of utilizing a variety of media channels to reach the target audience, often involving a blend of advertising, public relations, direct marketing, and digital marketing.

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    Communication Environment Assessment

    The evaluation of the communication environment to understand how marketing messages can be effectively delivered to the target audience. This involves considering factors such as the competitive landscape, cultural context, and consumer behavior.

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    Study Notes

    Developing a Successful Campaign Plan

    • A successful campaign plan involves three key elements: campaign objectives and strategy in context, the required resources to deliver campaign objectives, and a media plan to support the campaign.

    Campaign Objectives and Strategy in Context

    • Align campaign objectives and strategy with organizational objectives.
    • Establish a hierarchy of organizational objectives.
    • Develop specific campaign objectives.
    • Develop a strategy to achieve those objectives.
    • Ensure marketing objectives are aligned with campaign objectives, cascading down from overarching marketing goals.
    • Set SMART objectives (Specific, Measurable, Achievable, Relevant, and Time-bound).

    Campaign Strategies (Positioning)

    • Positioning a brand or product is critical for success.
    • Reposition your brand/product to differentiate it from competitors.
    • Key steps in positioning a brand include: determining the competition, identifying competitive dimensions, analyzing competitive positions, identifying customer dimensions, deciding on a positioning strategy, and tracking the effectiveness of the chosen position.
    • Defining who your competitors are is vital.
    • Identifying competitive dimensions, such as operational efficiency (price), product or service leadership (innovation, quality), and customer intimacy (meeting individual customer needs), is essential for effective positioning.

    Campaign Budget Setting Methods

    • Top-down budgets are set by senior management, incorporating input from various departments. They can be problematic because often, sufficient budget is not allocated to achieve all objectives.
    • Bottom-up budgets are constructed by departmental managers; these budgets are submitted for approval and disseminated organization-wide. This method can be time consuming and lead to inaccuracies. Other approaches for budget setting include:
      • Percentage of sales or profit—Allocating a percentage of projected revenue or profit to the campaign.
      • Traditional spend—Budgeting based on historical spending.
      • Me-too or competitive parity—Budgeting by comparison with competitors' spending.
      • Zero-based budgeting—A budget reset to zero annually, requiring justification for all expenditures.
      • Arbitrary budgeting—Setting the budget based on management discretion, rather than data-driven analysis.

    Human Resources

    • Skill analysis—Identify essential skills for the campaign and assess existing team capabilities.
    • Time allocation—Determine realistic timelines for campaign tasks. Factor in holidays and other potential absences.

    Workload Allocation

    • Assign responsibilities for specific tasks, clarifying roles and decision-making authority.

    Resources Needed

    • Consider external resources (freelancers, agencies), as well as internal resource training needs.
    • Factor in the need for financial resources (budget).

    Media Plan to Support The Campaign

    • Carefully align media choices with the message and overall campaign.
    • Evaluate the CPV (Customer Perceived Value) to align with customer benefit and cost (monetary, time, energy, emotional).
    • Development of a Unique Selling Proposition (USP) to effectively communicate the campaign's unique value proposition and differentiate from competitors.

    Communications Mix

    • Advertising—A cost-effective way to reach a large audience with awareness about the product or service, and promotes special offers/discounts.
    • Direct Marketing—Tools including email, social media, websites, and field marketing, enabling direct outreach to potential and existing customers.
    • Personal Selling—Face-to-face or telephone-based selling; highly effective but can be more costly than other methods.
    • Public Relations—Managing the organization's reputation with various stakeholders (customers, government, society in general).
    • Sales Promotion—Short-term incentives to increase sales, such as promotions, free samples, coupons, prize draws.

    Multichannel Planning and Integration

    • Prioritize the core message and choose the optimal media(multi-platform) channels to effectively convey the message to the target audience (digital and off-line).

    Media Planning and Buying Processes

    • Assess the communication environment to devise the best media to deliver the message.
    • The planning and buying processes of media is a multi stage process with several decisions to make that includes determining who is the target audience, selecting the media mix, and lastly buying a media.

    POE (Paid, Owned, Earned) Model

    • The Paid Model includes advertising, newspaper ads, digital advertising, magazine ads, outdoor advertising etc
    • The Owned Model includes blogs, social media sites, websites, email marketing, mailings etc
    • The Earned Model includes influencers, peers, etc

    Media Selection

    • Audience size, nature, and characteristics (demographics, psychographics) greatly influence media selection.
    • Medium suitability—Technical considerations like print quality, text size, and programming appropriateness are essential.
    • Cost-effectiveness—CPM (Cost Per Mille) is a critical metric for evaluating efficiency in reaching the target audience (1,000 impressions or views).
    • Measurement—How the success of the campaign will be measured (if possible).

    Media Planning Concepts

    • Impact—A medium's ability to grab the audience's attention.
    • Circulation—Number of copies of a medium.
    • Readership/Viewership//Listenership—Estimated sizes of the audience.
    • Reach—Percentage of the target audience exposed to the campaign.
    • Frequency—Number of times target audiences are exposed to the message.
    • Opportunity to see (OTS)—Opportunity for the audience to be exposed to the media, may not equate to an advert viewed.
    • Duplication—Exposure to multiple communications using the same message.
    • Gross Rating Points (GRP)—Measurement of the total OTS within a set period, obtained by multiplying reach by frequency.



    Media Scheduling

    • Media scheduling—Expert decisions on best medium usage; follows several established patterns.

    Media Buying

    • Media buyers are adept at securing the best rates and discounts, particularly by volume or multiple client buys.
    • They will consider and monitor campaign performance to adjust the media buying strategy in real time, in order to optimize campaign budget.

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    Description

    This quiz explores key concepts in marketing strategies, including customer intimacy, campaign alignment, and messaging effectiveness. Test your knowledge about positioning strategies, the marketing mix, and promotional considerations for luxury products. Gain insights into essential components of effective marketing communications.

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