Marketing Concept and Customer Orientation
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Questions and Answers

What should an organization aim to do according to the marketing concept?

  • Make a profit by serving the needs of customer groups (correct)
  • Ignore customer needs for better profit margins
  • Focus solely on product development
  • Maximize production efficiency
  • What is the main focus of marketing managers as per the marketing concept?

  • Product orientation
  • Customer orientation (correct)
  • Profit orientation
  • Competition orientation
  • What is the principal task of the marketing function based on the marketing concept?

  • Find effective and efficient means of satisfying customer interests (correct)
  • Minimize customer interactions
  • Maximize shareholder profits
  • Focus solely on product features
  • Which orientation does the marketing concept discourage?

    <p>Selling orientation</p> Signup and view all the answers

    Why is customer orientation emphasized in the marketing concept?

    <p>To align business actions with customer interests</p> Signup and view all the answers

    Study Notes

    The Marketing Concept

    • An organization's primary goal is to make a profit by serving the needs of specific customer groups
    • Emphasis is on customer orientation, rather than product orientation or selling orientation
    • The key objective of the marketing function is to identify effective and efficient means to align the business with the interests of customers

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    Description

    Explore the importance of customer orientation in the marketing concept, rather than product or sales orientation. Learn about serving customer needs to make a profit and the principal task of the marketing function.

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