Marketing 4Cs: Customer Profile, Journey, and Messages

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10 Questions

What type of customers do Enterprise and National brands focus on serving?

Business rental customers

Which news organization did Enterprise Holdings collaborate with?

Reuters

What is the primary audience of Enterprise's B2B customers?

Procurement/mobility managers and C-suite executives

What is the name of Reuters' branded content studio?

Reuters Plus

What type of content was created through the partnership with Reuters?

Videos

What is the purpose of the content hub on Reuters Plus?

To increase awareness and consideration for the Enterprise and National car rental brands

Who are the target audience of the video content on the content hub?

Business rental decision makers

At what stage of the buyer journey do the video content target?

Early stage

What is the ultimate goal of the content hub initiative?

To increase awareness and consideration for the Enterprise and National car rental brands

What type of platform will house the content hub?

Reuters Plus

Study Notes

The 5Cs of the Awareness Marketing Mix

  • The 5Cs stand for customer profile, customer journey, communicated messages, channel mix, and content mix
  • Customer profile: understanding the target customer segment
  • Customer journey: having a view of the customer journey in the awareness stage
  • Communicated messages: messages that resonate with the customer, addressing potential challenges or concerns
  • Channel mix: marketing communication channels used to generate awareness in the B2B space
  • Content mix: selecting the appropriate content formats for the early buyer journey stage

Digital Awareness Channels

  • Include digital advertising, SEO, online PR, content syndication, and influencer marketing
  • Can be used to target specific audiences and track performance metrics such as clicks and impressions
  • Digital advertising allows for more control and management of ad display, targeting, and tracking compared to traditional advertising

B2B Display Advertising

  • Involves advertising on websites and social media
  • Can take various forms such as banners, video, audio, and images
  • Allows for targeting of specific products and services, and responding to online behaviors quickly
  • Display adverts can be used to deliver content and messages to prospects

Advertising Targeting

  • Involves targeting ads based on five key aspects: context, theme, prospects' needs, interests, and location
  • Can be used to understand where competitors are displaying their ads and inform strategy
  • The Google Display Network (GDN) is a well-known technology used for targeting display ads

Thought Leadership and Social Media

  • Thought leadership can help build brand equity, invoke trust, and provide timely, quality content
  • Social media can be used to retain customers, build communities, and engage with influencers
  • Influencer marketing involves identifying influencers, engaging with them, and using digital technologies to facilitate this process

This quiz covers the 4Cs of marketing, focusing on customer profiling, understanding their journey, crafting effective messages, and choosing the right channels. Test your knowledge of marketing principles!

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