Marketing 4Cs: Customer Profile, Journey, and Messages
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Questions and Answers

What type of customers do Enterprise and National brands focus on serving?

  • Government rental customers
  • Leisure rental customers
  • Business rental customers (correct)
  • Private rental customers
  • Which news organization did Enterprise Holdings collaborate with?

  • Al Jazeera
  • Reuters (correct)
  • CNN
  • BBC
  • What is the primary audience of Enterprise's B2B customers?

  • HR managers
  • Marketing managers
  • Procurement/mobility managers and C-suite executives (correct)
  • Sales managers
  • What is the name of Reuters' branded content studio?

    <p>Reuters Plus</p> Signup and view all the answers

    What type of content was created through the partnership with Reuters?

    <p>Videos</p> Signup and view all the answers

    What is the purpose of the content hub on Reuters Plus?

    <p>To increase awareness and consideration for the Enterprise and National car rental brands</p> Signup and view all the answers

    Who are the target audience of the video content on the content hub?

    <p>Business rental decision makers</p> Signup and view all the answers

    At what stage of the buyer journey do the video content target?

    <p>Early stage</p> Signup and view all the answers

    What is the ultimate goal of the content hub initiative?

    <p>To increase awareness and consideration for the Enterprise and National car rental brands</p> Signup and view all the answers

    What type of platform will house the content hub?

    <p>Reuters Plus</p> Signup and view all the answers

    Study Notes

    The 5Cs of the Awareness Marketing Mix

    • The 5Cs stand for customer profile, customer journey, communicated messages, channel mix, and content mix
    • Customer profile: understanding the target customer segment
    • Customer journey: having a view of the customer journey in the awareness stage
    • Communicated messages: messages that resonate with the customer, addressing potential challenges or concerns
    • Channel mix: marketing communication channels used to generate awareness in the B2B space
    • Content mix: selecting the appropriate content formats for the early buyer journey stage

    Digital Awareness Channels

    • Include digital advertising, SEO, online PR, content syndication, and influencer marketing
    • Can be used to target specific audiences and track performance metrics such as clicks and impressions
    • Digital advertising allows for more control and management of ad display, targeting, and tracking compared to traditional advertising

    B2B Display Advertising

    • Involves advertising on websites and social media
    • Can take various forms such as banners, video, audio, and images
    • Allows for targeting of specific products and services, and responding to online behaviors quickly
    • Display adverts can be used to deliver content and messages to prospects

    Advertising Targeting

    • Involves targeting ads based on five key aspects: context, theme, prospects' needs, interests, and location
    • Can be used to understand where competitors are displaying their ads and inform strategy
    • The Google Display Network (GDN) is a well-known technology used for targeting display ads

    Thought Leadership and Social Media

    • Thought leadership can help build brand equity, invoke trust, and provide timely, quality content
    • Social media can be used to retain customers, build communities, and engage with influencers
    • Influencer marketing involves identifying influencers, engaging with them, and using digital technologies to facilitate this process

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    Description

    This quiz covers the 4Cs of marketing, focusing on customer profiling, understanding their journey, crafting effective messages, and choosing the right channels. Test your knowledge of marketing principles!

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