Marketing 4Cs: Customer Profile, Journey, and Messages

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Questions and Answers

What type of customers do Enterprise and National brands focus on serving?

  • Government rental customers
  • Leisure rental customers
  • Business rental customers (correct)
  • Private rental customers

Which news organization did Enterprise Holdings collaborate with?

  • Al Jazeera
  • Reuters (correct)
  • CNN
  • BBC

What is the primary audience of Enterprise's B2B customers?

  • HR managers
  • Marketing managers
  • Procurement/mobility managers and C-suite executives (correct)
  • Sales managers

What is the name of Reuters' branded content studio?

<p>Reuters Plus (D)</p> Signup and view all the answers

What type of content was created through the partnership with Reuters?

<p>Videos (C)</p> Signup and view all the answers

What is the purpose of the content hub on Reuters Plus?

<p>To increase awareness and consideration for the Enterprise and National car rental brands (C)</p> Signup and view all the answers

Who are the target audience of the video content on the content hub?

<p>Business rental decision makers (C)</p> Signup and view all the answers

At what stage of the buyer journey do the video content target?

<p>Early stage (B)</p> Signup and view all the answers

What is the ultimate goal of the content hub initiative?

<p>To increase awareness and consideration for the Enterprise and National car rental brands (C)</p> Signup and view all the answers

What type of platform will house the content hub?

<p>Reuters Plus (D)</p> Signup and view all the answers

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Study Notes

The 5Cs of the Awareness Marketing Mix

  • The 5Cs stand for customer profile, customer journey, communicated messages, channel mix, and content mix
  • Customer profile: understanding the target customer segment
  • Customer journey: having a view of the customer journey in the awareness stage
  • Communicated messages: messages that resonate with the customer, addressing potential challenges or concerns
  • Channel mix: marketing communication channels used to generate awareness in the B2B space
  • Content mix: selecting the appropriate content formats for the early buyer journey stage

Digital Awareness Channels

  • Include digital advertising, SEO, online PR, content syndication, and influencer marketing
  • Can be used to target specific audiences and track performance metrics such as clicks and impressions
  • Digital advertising allows for more control and management of ad display, targeting, and tracking compared to traditional advertising

B2B Display Advertising

  • Involves advertising on websites and social media
  • Can take various forms such as banners, video, audio, and images
  • Allows for targeting of specific products and services, and responding to online behaviors quickly
  • Display adverts can be used to deliver content and messages to prospects

Advertising Targeting

  • Involves targeting ads based on five key aspects: context, theme, prospects' needs, interests, and location
  • Can be used to understand where competitors are displaying their ads and inform strategy
  • The Google Display Network (GDN) is a well-known technology used for targeting display ads

Thought Leadership and Social Media

  • Thought leadership can help build brand equity, invoke trust, and provide timely, quality content
  • Social media can be used to retain customers, build communities, and engage with influencers
  • Influencer marketing involves identifying influencers, engaging with them, and using digital technologies to facilitate this process

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