Managing Ethics and Diversity - Chapter 3
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Questions and Answers

What principle does the Moral Rights Rule emphasize in ethical decision-making?

It emphasizes maintaining and protecting the fundamental rights and privileges of individuals.

How does the Utilitarian Rule define a 'good' ethical decision?

A good ethical decision is one that produces the greatest good for the greatest number of people.

Describe the main focus of the Justice Rule in ethical considerations.

The Justice Rule focuses on fairness, ensuring that benefits and harms are distributed equitably and impartially.

What does the Practical Rule imply about the nature of ethical decisions?

<p>It implies that ethical decisions should be ones that managers can communicate without hesitation and are acceptable to society.</p> Signup and view all the answers

What are the effects of ethical behavior on company performance and national prosperity?

<p>Ethical behavior enhances efficiency, effectiveness, company performance, and national standards of living.</p> Signup and view all the answers

Identify the three sources of an organization's code of ethics.

<p>The three sources are societal ethics, professional ethics, and individual ethics.</p> Signup and view all the answers

List at least three sources of diversity in the workplace.

<p>Sources of diversity include age, gender, race, and sexual orientation.</p> Signup and view all the answers

How do ethics assist managers in dealing with stakeholder groups?

<p>Ethics help managers determine the appropriate actions that align with moral principles when interacting with stakeholders.</p> Signup and view all the answers

What is the significance of creating an ethical organizational culture?

<p>Creating an ethical organizational culture encourages employees to behave responsibly and enhances the overall reputation and performance of the organization.</p> Signup and view all the answers

In what ways is workforce diversity increasing in modern organizations?

<p>Workforce diversity is increasing due to globalization, changing demographics, and an emphasis on inclusive hiring practices.</p> Signup and view all the answers

Why is the effective management of diversity considered both an ethical and a business imperative?

<p>It is ethical because it promotes equality and respect, and a business imperative because diverse teams often lead to improved performance and greater innovation.</p> Signup and view all the answers

What are the two major forms of sexual harassment in the workplace?

<p>The two major forms of sexual harassment are quid pro quo and hostile work environment.</p> Signup and view all the answers

How can managers work to eliminate sexual harassment in their organizations?

<p>Managers can eliminate sexual harassment by implementing comprehensive policies, providing training, and fostering an open environment for reporting incidents.</p> Signup and view all the answers

Explain the role of stakeholders in corporate ethical considerations.

<p>Stakeholders play a crucial role as they have a vested interest in the company's actions and can impact its success and ethical standing.</p> Signup and view all the answers

What is the relationship between ethics and law according to the content?

<p>Ethics and law are related but not fixed; laws may change based on societal values, which can also evolve over time.</p> Signup and view all the answers

What role do managers have regarding the ethical use of resources in a company?

<p>Managers are responsible for utilizing the company's financial capital and human resources ethically to enhance performance without compromising the company's integrity.</p> Signup and view all the answers

What is the primary goal companies have when investing in human capital?

<p>To optimize their return on investment.</p> Signup and view all the answers

How can companies demonstrate ethical behavior towards their employees?

<p>By establishing an occupational structure that compensates fairly and equitably.</p> Signup and view all the answers

What do suppliers and distributors expect from companies regarding their contributions?

<p>They expect fair and timely payment and high-quality products respectively.</p> Signup and view all the answers

Why are customers considered the most critical stakeholders?

<p>Their satisfaction and loyalty directly impact a company's success.</p> Signup and view all the answers

What relational aspect do businesses require from communities?

<p>Communities provide the essential physical and social infrastructure.</p> Signup and view all the answers

What is the utilitarian rule in ethical decision-making?

<p>An ethical choice should aim to generate the maximum benefit for the largest group.</p> Signup and view all the answers

What does the moral rights rule emphasize in ethical decisions?

<p>It emphasizes maintaining and protecting fundamental rights.</p> Signup and view all the answers

How do ethical considerations influence stakeholder relationships?

<p>Ethical considerations help build trust and cooperation among stakeholders.</p> Signup and view all the answers

What is a common interest that managers must juggle?

<p>The interests of employees, stakeholders, and the community.</p> Signup and view all the answers

What role does effective communication play in stakeholder engagement?

<p>It facilitates transparency and understanding between the company and stakeholders.</p> Signup and view all the answers

What is the potential outcome of prioritizing individual gain over societal well-being?

<p>It can lead to disaster for both individuals and the community.</p> Signup and view all the answers

In what ways do managers serve as ethical role models within an organization?

<p>Managers embody essential ethical values and their actions are closely observed by team members.</p> Signup and view all the answers

What does the term 'Glass Ceiling' represent in the context of workplace diversity?

<p>It refers to an invisible barrier preventing minorities and women from being promoted to top positions.</p> Signup and view all the answers

How can effectively managing diversity contribute to an organization?

<p>It can improve organizational effectiveness.</p> Signup and view all the answers

What is the role of an ethics officer in an organization?

<p>An ethics officer monitors practices and procedures to ensure ethical compliance.</p> Signup and view all the answers

What are inalienable rights and why are they important in ethical discussions?

<p>Inalienable rights are fundamental rights that cannot be surrendered or transferred. They are crucial in ethical discussions as they form the basis for justice and fairness among individuals.</p> Signup and view all the answers

How does the justice rule differ from the practical rule in ethical decision-making?

<p>The justice rule focuses on distributing benefits and harms fairly among groups, while the practical rule considers whether a decision is acceptable based on societal standards and personal relationships.</p> Signup and view all the answers

What criteria should a manager use to determine if a business decision is ethically acceptable?

<p>A manager should assess if the decision meets acceptable business standards, if they are willing to communicate it to affected parties, and if significant personal relationships would approve of it.</p> Signup and view all the answers

Explain how pursuing personal gain can lead to a collective catastrophe in a business context.

<p>Pursuing personal gain can result in unethical behavior that tempts others to act similarly, leading to a breakdown of ethical standards and potentially disastrous outcomes for the organization.</p> Signup and view all the answers

In the context of overgrazing, how does individual self-interest conflict with collective wellbeing?

<p>Individual self-interest drives each farmer to maximize use of shared resources, but this collective action leads to overgrazing, harming the land and threatening the long-term sustainability for all.</p> Signup and view all the answers

What implications does the practical rule have for managerial communication?

<p>The practical rule implies that managers should be transparent and open about their decisions, ensuring they are willing to explain their choices to all affected stakeholders.</p> Signup and view all the answers

Why is it significant for managers to have the approval of those in significant personal relationships when making ethical decisions?

<p>The approval of individuals with significant personal relationships reflects societal norms and assures that decisions align with commonly accepted ethical standards.</p> Signup and view all the answers

What is the role of ethical behavior in maintaining a company's reputation?

<p>Ethical behavior helps maintain a company's reputation by building trust among stakeholders and ensuring long-term success through fair and just practices.</p> Signup and view all the answers

How does the ethical dilemma of overgrazing relate to the concept of shared resources?

<p>The dilemma illustrates how individually maximizing usage of shared resources can lead to irreversible degradation, emphasizing the conflict between self-interest and communal responsibility.</p> Signup and view all the answers

How can managers ensure they adhere to ethical standards in their decision-making processes?

<p>Managers can ensure adherence to ethical standards by evaluating their decisions against established guidelines, seeking input from affected parties, and fostering a culture of accountability within the organization.</p> Signup and view all the answers

Study Notes

Managing Ethics and Diversity - Chapter 3

  • Learning Objectives:
    • Illustrate how ethics help managers determine proper behavior in dealing with stakeholders.
    • Explain why ethical management is crucial for creating ethical organizational cultures.
    • Explain the rising diversity of the workforce and organizational environments.
    • Explain the role of managers in effectively managing diversity.
    • Understand why diverse management is important, both ethically and for business success.
    • Identify and understand the different forms of sexual harassment and how to eliminate them.

The Nature of Ethics

  • Ethical Dilemma: A situation where individuals must choose actions that might benefit others, even if it conflicts with their self-interest.
  • Ethics: Internal moral principles and values guiding individuals to assess situations and determine the "right" course of action.
  • Ethics and the Law: Society can pass laws based on ethical beliefs, but ethics evolve over time. Examples: interracial marriage and marijuana use.

Stakeholders and Ethics

  • Stakeholders: Individuals and groups providing resources to a company and thus have a stake in its success. Examples include employees, suppliers, distributors, stockholders, managers, customers, community, and society.
  • Stockholders: Want managers to act ethically to preserve investor capital and company reputation, seeking optimal return on investment.
  • Managers: Responsible for using resources to increase performance and stock price. Frequently balance multiple interests.
  • Employees: Companies should demonstrate ethical behavior, offering fair and equitable compensation.
  • Suppliers and Distributors: Expect fair and timely payments, high-quality products at agreed prices.
  • Customers: Crucial stakeholders who require efficient and effective practices to increase loyalty and attract new customers.
  • Community, Society, and Nations: The physical environments and norms influence business operations. Communities often provide essential physical and social infrastructure.

Four Ethical Rules

  • Utilitarian Rule: Aiming for the greatest good for the largest number of people.
  • Justice Rule: Fair, equitable, and impartial distribution of benefits and harms.
  • Moral Rights Rule: Maintaining and protecting fundamental rights and privileges of those affected.
  • Practical Rule: Confidence in sharing a decision with outside individuals, aligned with societal values.

Why Should Managers Behave Ethically?

  • Trust: Willingness for people to have faith in an individual or group even if its risky.
  • Reputation: Positive esteem individuals or organizations build by ethical actions.
  • Negative Consequences: Unethical behavior can harm individuals and organizations in the long run.

Sources of an Organization's Code of Ethics

  • Societal Ethics: Values and norms from societal laws, customs, and practices.
  • Professional Ethics: Values and principles within a professional group, defining acceptable behavior from managers and workers.
  • Individual Ethics: Personal values shaped by family, peers, and social experiences.

Ethical Organizational Cultures

  • Managers' Role: Crucial to embedding ethical values and acting as role models for ethical behavior within organizations.
  • Ethics Officer: Responsible for monitoring company procedures to ensure ethical practices.

The Increasing Diversity of the Workforce and Environment

  • Diversity: Difference among people due to age, gender, race, ethnicity, religion, sexual orientation, socio-economic background, education, experiences, physical abilities, disabilities, physical appearance and other characteristics.
  • Diversity Concerns: Ethical imperative for equal opportunity. Effective diversity management improves organizational effectiveness. Minority groups can experience unfair treatment in the workplace due to biases, stereotypes, and overt discrimination, resulting in negative consequences.
  • Glass Ceiling: Invisible barrier preventing minorities and women from promotions to top corporate positions.

Effectively Managing Diversity

  • Competitive Advantage: Diversity improves organizational performance and creates competitive advantages.
  • Employee Retention: Organizations must effectively manage diversity to retain and attract employees.
  • Supplier Support: Effective supplier support for diversity programs are crucial.
  • Cost Avoidance: Effective diversity management reduces lawsuits.

Forms of Sexual Harassment

  • Quid Pro Quo: Asking for/forcing sexual favors in exchange for reward or to avoid negative consequences.
  • Hostile Work Environment: Lewd jokes, pornography, inappropriate remarks, actions creating unpleasant work environment.

Steps to Eradicate Sexual Harassment

  • Policy Communication: Develop and communicate anti-harassment policy endorsed by top management.
  • Complaint Procedure: Establish a fair complaint procedure to investigate charges.
  • Corrective Action: Take prompt corrective action when harassment is determined.
  • Training: Provide training to all organizational members.

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MGM3103 Chapter 3 Managing Diversity And Ethics PDF

Description

This quiz focuses on the crucial role of ethics in management and how it affects stakeholder relations and workplace diversity. It covers ethical dilemmas, the importance of ethical organizational cultures, and strategies for managing diversity in modern organizations. Understand the various forms of sexual harassment and the responsibilities of management in fostering an ethical workplace.

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