Podcast
Questions and Answers
What is a key responsibility of managers/supervisors in regards to workplace violence risk assessments?
What is a key responsibility of managers/supervisors in regards to workplace violence risk assessments?
- Debriefing incidents of violence without reporting them
- Only reviewing risk assessments when an incident occurs
- Conducting them quarterly
- Consulting with Joint Health & Safety Committees and developing practical measures and procedures to control identified risks (correct)
When should managers/supervisors review risk assessments?
When should managers/supervisors review risk assessments?
- Only when an incident occurs
- Annually, and when there are changes to the nature of the workplace, type of work, or conditions of work (correct)
- Quarterly, regardless of changes
- Only when Corporate Security requests it
What should managers/supervisors do when an employee reports being subjected to, witnessing, or having knowledge of workplace violence?
What should managers/supervisors do when an employee reports being subjected to, witnessing, or having knowledge of workplace violence?
- Document the incident but take no action
- Conduct an investigation and take appropriate action (correct)
- Report the incident to Corporate Security only
- Ignore the report and hope the issue resolves itself
What is the purpose of conducting workplace violence risk assessments?
What is the purpose of conducting workplace violence risk assessments?
Who should managers/supervisors consult with when conducting risk assessments?
Who should managers/supervisors consult with when conducting risk assessments?
What should managers/supervisors do with the results of workplace violence risk assessments?
What should managers/supervisors do with the results of workplace violence risk assessments?
Why should managers/supervisors conduct further risk assessments?
Why should managers/supervisors conduct further risk assessments?
What is the purpose of the City’s Investigation and Reporting of Work-Related Injuries and Incidents policy?
What is the purpose of the City’s Investigation and Reporting of Work-Related Injuries and Incidents policy?
What is the primary responsibility of the Occupational Health and Safety Coordinating Committee?
What is the primary responsibility of the Occupational Health and Safety Coordinating Committee?
What is expected of all employees in regards to workplace violence?
What is expected of all employees in regards to workplace violence?
What is the definition of reprisal in the context of workplace violence?
What is the definition of reprisal in the context of workplace violence?
What measures will management take to prevent reprisals against individuals who report incidents of workplace violence?
What measures will management take to prevent reprisals against individuals who report incidents of workplace violence?
What should an employee do if they witness or have knowledge of workplace violence?
What should an employee do if they witness or have knowledge of workplace violence?
What is the purpose of the policy and guidelines on workplace violence?
What is the purpose of the policy and guidelines on workplace violence?
What behaviors among specific client groups may require additional divisional procedures?
What behaviors among specific client groups may require additional divisional procedures?
What is the purpose of consulting with other parties during an incident investigation?
What is the purpose of consulting with other parties during an incident investigation?
What is a worker's right in relation to workplace violence incidents?
What is a worker's right in relation to workplace violence incidents?
What is the responsibility of management in relation to workplace violence?
What is the responsibility of management in relation to workplace violence?
What is the role of People & Equity/ Divisional Occupational Health and Safety staff?
What is the role of People & Equity/ Divisional Occupational Health and Safety staff?
What is the role of Joint Health and Safety Committees/OHS Representatives?
What is the role of Joint Health and Safety Committees/OHS Representatives?
What should be reviewed annually in conjunction with review of risk assessments?
What should be reviewed annually in conjunction with review of risk assessments?
What should be provided to workers in relation to a risk of workplace violence?
What should be provided to workers in relation to a risk of workplace violence?
What is the purpose of taking all reasonable and practical measures to protect workers?
What is the purpose of taking all reasonable and practical measures to protect workers?
What should be done if an employer becomes aware that domestic violence may occur in the workplace?
What should be done if an employer becomes aware that domestic violence may occur in the workplace?
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Study Notes
Manager/Supervisor Responsibilities
- Understand and uphold the principles of the workplace violence policy
- Communicate the policy and its guidelines to all employees
- Conduct workplace violence risk assessments to determine potential risks to employees
- Consult with Joint Health & Safety Committees (JHSCs)/OHS Representatives, assigned People & Equity/divisional health & safety staff, and Corporate Security to develop practical measures to control identified risks
- Take all reasonable and practical measures to minimize or eliminate identified risks
- Review risk assessments at least annually and when there are changes to the workplace or work conditions
- Communicate risk assessment results and measures to minimize or eliminate risks to staff
Workplace Violence Risk Assessments
- Conduct further risk assessments when an increase in the number or severity of workplace violence incidents is noted
- Review and revise risk assessments as needed
Investigation and Reporting of Workplace Violence
- Maintain and follow the process for reporting, investigating, documenting, and debriefing incidents of violence
- Respond promptly to reported incidents of workplace violence and take appropriate action
- Ensure all known incidents of workplace violence are investigated
- Consult with other parties as necessary, document incidents, and share results with the joint health and safety committee/health and safety representative and workers involved
Worker Rights and Protections
- Ensure workers are aware of their rights to report incidents, access support, and protection from reprisal or further violence
- Take all reasonable and practical measures to protect workers who report workplace violence or act as witnesses
- Provide information to workers related to a risk of workplace violence from a person with a history of violent behaviour
People & Equity/Divisional Occupational Health and Safety Staff Responsibilities
- Assist management in implementing the policy, developing divisional procedures, and reviewing the policy and guidelines
Joint Health and Safety Committees/OHS Representatives Responsibilities
- Review Workplace Violence Risk Assessment results and provide recommendations to management
- Review reports of workplace violence incidents and participate in investigations as necessary
- Participate in the review of the policy and guidelines for continuous improvement
Occupational Health and Safety Coordinating Committee Responsibilities
- Review the effectiveness of the policy and guidelines annually and make changes as required
Employee Responsibilities
- Maintain a safe work environment whenever possible
- Not engage in or ignore violent, threatening, or intimidating behaviours
- Report promptly any incident of workplace violence or potential threat of workplace violence to their supervisor or appropriate alternative
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