Management Theories Quiz

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Questions and Answers

What role do rank-and-file workers play in safety and health protection programs?

  • They are most in contact with potential hazards. (correct)
  • They are the least involved in site inspections.
  • They are primarily responsible for allocating resources.
  • They only implement existing safety rules.

Which of the following is NOT a responsibility associated with employee involvement in safety and health?

  • Participating in joint labor-management committees
  • Developing site safety rules
  • Allocating budget for health programs (correct)
  • Conducting site inspections

What is one benefit of group decisions in safety and health management?

  • They ensure only management perspectives are considered.
  • They simplify communication among workers.
  • They speed up the decision-making process.
  • They leverage a wider range of experience. (correct)

Which of the following best describes the concept of employee involvement in safety and health?

<p>Employees actively participate in developing protection measures. (D)</p> Signup and view all the answers

Which statement is true regarding accountability in management for safety and health?

<p>Management should be held accountable for the results of safety programs. (C)</p> Signup and view all the answers

What does Maslow propose is necessary before an individual can focus on higher needs?

<p>Satisfaction of lower level needs (B)</p> Signup and view all the answers

Which statement best represents Maslow’s belief about the nature of human motivation?

<p>Unmet needs drive human motivation (D)</p> Signup and view all the answers

Once a lower level need is satisfied, what role does it play in motivation?

<p>It ceases to be a motivator (A)</p> Signup and view all the answers

What is indicated as a requirement for achieving one's full potential according to Maslow?

<p>Meeting lower-level needs (C)</p> Signup and view all the answers

In the context of Maslow’s theory, how does a person perceive problems once their lower needs are met?

<p>As tasks that must be resolved (B)</p> Signup and view all the answers

What ongoing human need is emphasized in Maslow's theory?

<p>Need for recognition and appreciation (A)</p> Signup and view all the answers

What are the primary components of the management process as described?

<p>Leading, organizing, and directing (C)</p> Signup and view all the answers

What does a Job Safety Analysis (JSA) primarily focus on?

<p>Breaking a job into steps and identifying hazards (D)</p> Signup and view all the answers

What is the main purpose of Failure Modes and Effects Analysis (FMEA)?

<p>To identify potential failures and their effects (A)</p> Signup and view all the answers

How does Fault Tree Analysis represent potential causes of an event?

<p>As a Boolean logic diagram (C)</p> Signup and view all the answers

In MORT, what is assumed about components within a safety system?

<p>They all complement task achievement (B)</p> Signup and view all the answers

What should be done if a Job Safety Analysis has not been conducted for a job involved in an accident?

<p>Immediately perform a JSA for that job (B)</p> Signup and view all the answers

What aspect does FMEA emphasize during its analysis?

<p>Conditions rather than events (A)</p> Signup and view all the answers

What type of data does FMEA typically utilize?

<p>Both qualitative and quantitative estimates (B)</p> Signup and view all the answers

Which of the following is NOT a component evaluated in FMEA?

<p>Procedure documentation (B)</p> Signup and view all the answers

What does MORT stand for in the context of safety systems?

<p>Management Oversight and Risk Tree (D)</p> Signup and view all the answers

What is one key purpose of reviewing documentation in an audit?

<p>To understand if hazard tracking is effective (D)</p> Signup and view all the answers

Which aspect is NOT typically assessed during employee interviews?

<p>Employee satisfaction with their job role (D)</p> Signup and view all the answers

What does a visual site investigation primarily reveal?

<p>Existing hazards and potential breakdowns in management systems (D)</p> Signup and view all the answers

What is a sign that certain hazards are not being effectively controlled?

<p>The same hazards being found repeatedly after correction (A)</p> Signup and view all the answers

What role does employee understanding play in health and safety training evaluation?

<p>It shows the effectiveness of hazard control knowledge (C)</p> Signup and view all the answers

How can identifying responsibilities affect the management of hazards?

<p>It clarifies who should manage and control hazards effectively (B)</p> Signup and view all the answers

Which of the following is an outcome of effective safety management systems?

<p>Hazards being identified and corrected promptly (C)</p> Signup and view all the answers

What is a potential consequence if there is no clear responsibility for maintaining hazard controls?

<p>Recurrent appearance of the same hazards (A)</p> Signup and view all the answers

Which technique is best suited for determining the quality of health and safety training?

<p>Conducting employee interviews (D)</p> Signup and view all the answers

What is the main goal of implementing appropriate controls in a safety program?

<p>To effectively manage and minimize hazards (B)</p> Signup and view all the answers

What does Heinrich's law suggest about the relationship between major and minor accidents?

<p>For every major accident, there are 29 minor accidents. (A), For every major accident, there are 300 accidents without injury. (D)</p> Signup and view all the answers

In the ABC analysis of behavior-based safety, what does the 'C' represent?

<p>Consequence (D)</p> Signup and view all the answers

What is a primary focus of behavior-based safety (BBS)?

<p>Observation and feedback on behavior (C)</p> Signup and view all the answers

How many accidents that lead to no injuries does Heinrich's law suggest occur for each major accident?

<p>300 (D)</p> Signup and view all the answers

What are the three components evaluated in ABC analysis?

<p>Antecedent, Behavior, Consequence (A)</p> Signup and view all the answers

Which element is primarily observed in behavior-based safety practices?

<p>Observable behavior (D)</p> Signup and view all the answers

What best describes the purpose of continuous safety improvement in behavior-based safety?

<p>To change behaviors based on outcomes (B)</p> Signup and view all the answers

What does the term 'antecedents' refer to in the context of behavior-based safety?

<p>The triggers that lead to specific behaviors (B)</p> Signup and view all the answers

Why is behavior viewed as a result in behavior-based safety practices?

<p>It is conditioned by the consequences that follow. (C)</p> Signup and view all the answers

Which of the following best represents a misconception in understanding Heinrich's law?

<p>There is always a lower ratio of minor to major accidents. (A)</p> Signup and view all the answers

Flashcards

Management

The process of planning, organizing, staffing, leading and controlling to accomplish organizational goals.

Maslow's Hierarchy of Needs

A theory that suggests human needs are arranged in a hierarchy, starting with basic needs like food and safety and progressing to higher needs like belonging and self-actualization.

Physiological Needs

The lowest level of needs in Maslow's hierarchy, which are essential for survival, like food, water and shelter.

Safety Needs

The second level of needs in Maslow's hierarchy, which involve feeling safe and secure from harm.

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Love and Belonging Needs

The third level of needs in Maslow's hierarchy, which involve feeling a sense of belonging and connection to others.

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Esteem Needs

The fourth level of needs in Maslow's hierarchy, which involve feeling good about yourself and your accomplishments.

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Self-Actualization Needs

The highest level of needs in Maslow's hierarchy, which involve reaching your full potential and living a meaningful life.

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Employee Involvement

Actively engaging workers in identifying and preventing safety and health risks within the workplace.

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Allocate Resources

The process of allocating resources, such as time, money, and personnel, to support safety and health initiatives.

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Assigning Responsibility

Assigning tasks and responsibilities to individuals and groups to ensure the implementation of safe practices.

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Commitment

Encouraging workers to be involved in safety and health activities.

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Visible Involvement

Making safety and health a visible priority by being present in the workplace, leading by example, and actively participating in safety programs.

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Heinrich's Law

States that for every major accident with injuries, there are 29 minor accidents causing minor injuries and 300 accidents with no injuries.

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ABC Analysis

A methodology in safety analysis that examines the chain of events leading to an incident.

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Antecedent

The triggers or stimuli that precede a behavior.

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Behavior

The actual action or behavior observed.

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Consequence

The result or outcome of a behavior.

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Behavior-Based Safety

A safety approach that focuses on observing and improving behavior.

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Multistage Process

Behavior-Based Safety is an iterative process that involves observation, feedback, and continuous safety improvement.

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Reward/Consequence

Reward or consequence as a driver of behavior.

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Behavior is the result of reward/consequence

The key focus of BBS is that observable behavior is driven by the reward or consequence associated with it.

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Serious problems in ABC Analysis

Issues that have caused serious problems are likely to have many antecedents, behaviors and consequences related to them.

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Job Safety Analysis (JSA)

A systematic method to identify and assess potential hazards and risks associated with a specific job or task. It breaks down the job into smaller steps, identifies hazards for each step, and outlines control measures to mitigate those hazards.

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Inductive Procedure

An inductive approach that analyzes past incidents or accidents to identify underlying causes and common factors. It starts from a specific event and works backward to understand the broader contributing factors.

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Failure Modes and Effects Analysis (FMEA)

A systematic and proactive method to assess the potential failure modes of a system or component, along with their effects. It involves identifying potential failures, their causes, and consequences, and evaluating the likelihood and severity of each failure mode.

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Fault Tree Analysis

A visual representation of how failures or events in a system can lead to an undesired outcome (top event). It utilizes Boolean logic to show the relationships between different failure modes and their potential combinations.

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MORT (Management Oversight and Risk Tree)

The assumption that all components in a safety system work correctly and in harmony to achieve the desired safety outcome. This is a theoretical concept that provides a baseline for safety analysis.

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Deductive Process

One of the limitations of Fault Tree Analysis, it is a deductive process, meaning it starts from the top event (the accident) and works backward to identify potential causes.

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FMEA Emphasis on Conditions

In FMEA, emphasis is placed on analyzing potential failures and their underlying conditions, rather than focusing on specific events. The goal is to understand the factors that could lead to failures.

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FMEA Analysis Level

FMEA involves analyzing individual components or equipment to identify potential failure points and their consequences.

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FMEA Data Log

Data related to potential failures and their consequences are typically organized and documented in tables and charts in FMEA. This allows for systematic analysis and tracking of potential risks.

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Document Review

The process of examining existing documents to assess the effectiveness of a safety management system. Helps understand whether the tracking of hazards to correction is effective and to determine the quality of certain activities such as self-inspections or routine hazard analysis.

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Employee Interviews

Involve directly speaking with employees to evaluate the effectiveness of health and safety training. Effective training should enable employees to identify hazards, explain protective measures, and describe their roles in the safety program.

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Site Condition Reviews

A crucial component of safety auditing that involves physically observing the workplace and assessing the presence of existing and potential hazards. These reviews can uncover weaknesses in safety management systems.

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Assessing Progress Towards Safety Objectives

The main goal of this audit technique is to determine whether progress is being made towards achieving overall safety goals and objectives. This can be done by reviewing and evaluating the actions taken, whether it be hazard identification, risk assessment, control implementation, or any other step in the safety process.

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Identifying Hazards

A systematic process of identifying all potential hazards that could cause harm to individuals. This is the first step in managing risks in the workplace.

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Assessing Hazards

Involves evaluating the identified hazards to determine the likelihood and severity of potential harm. This helps prioritize risks and allocate resources appropriately.

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Developing Controls

Strategies and measures put in place to eliminate or minimize the risks associated with hazards. These can include engineering controls, administrative controls, and personal protective equipment (PPE).

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Implementing Controls

Putting the planned control measures into practice, ensuring they are implemented effectively and consistently. This involves providing training, instructions, and resources to employees.

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Supervising and Evaluating Controls

Regularly monitoring and evaluating the effectiveness of the implemented controls. This includes ensuring they are being followed correctly, identifying any deficiencies and making necessary adjustments.

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Corrective Action

The final stage in control management where any failures or inconsistencies in the implementation of control measures are addressed and corrected. This includes reviewing the effectiveness of controls, identifying any issues or deviations, and taking appropriate actions to correct them.

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Study Notes

Domain 2 Management System

  • Domain 2 represents 13.34% of the total content.

Management Theories

  • Maslow's Hierarchy of Needs: All human beings are driven by unsatisfied needs. Lower-level needs must be satisfied before higher-level needs can motivate.

    • Physiological needs (e.g., breathing, food, water): Once met, these needs no longer motivate.
    • Safety needs (e.g., security, family): Once met, these needs no longer motivate.
    • Love/belonging needs (e.g., friendship, family): Once met, these needs no longer motivate.
    • Esteem needs (e.g., confidence, achievement): Once met, these needs no longer motivate.
    • Self-actualization needs (e.g., creativity, problem-solving): These are the highest-level needs.
  • McGregor's Theory X and Theory Y:

    • Theory X: Employees are primarily motivated by monetary rewards and security.
    • Theory Y: Employees are motivated by esteem and self-actualization needs.
  • Herzberg Motivational Theory:

    • Hygiene factors: Supervision, interpersonal relationships, salary, and physical working conditions. These factors cause dissatisfaction if not present, but do not motivate if they are.
    • Motivational factors: Achievement, advancement, recognition, and responsibility. These factors directly motivate employees.

Management Styles

  • Autocratic: Leader makes all decisions unilaterally.
  • Directive Democrat: Leader allows subordinates to participate in the decision-making process, but closely supervises employees.
  • Directive Autocrat: Leader makes decisions unilaterally and also closely supervises employees.
  • Permissive Democrat: Leader allows employees to participate in the decision-making process and gives latitude in carrying out the work.
  • Permissive Autocrat: Leader makes decisions unilaterally but gives employees considerable latitude in carrying out the work.

Accident Causation and Investigation Techniques

  • Domino Theory (Heinrich, 1932):

    • Accidents are a result of a sequence of factors, beginning with a basic cause.
    • Each subsequent factor depends on the one preceding it.
  • 3 Es controls: Engineering, Education, Enforcement

  • These controls help reduce accidents

    • Engineering controls: design of equipment or processes to eliminate hazards
    • Education controls: training or awareness programs that teach safe work practices
    • Enforcement controls: enforcing rules and regulations, and ensuring compliance with safe procedures

Accident/Incident Theory (Petersen)

  • Overview of accident/incident theories, including the factors of Overload, Ergonomic traps, Human error, and System failure leading to accidents. These theories and factors help understand and address the causes of accidents

Epidemiological Theory

  • Deals with the causal relationship between environmental factors and disease in industrial settings, primarily concerned with industrial hygiene.
  • Includes considerations like predisposing characteristics (e.g., susceptibility of individuals and environmental factors) and situational characteristics (e.g., risk assessment, peer pressure, supervisors' attitudes).

Systems Theory

  • An interdisciplinary theory about complex systems. In industrial settings, this helps understand the impact of interactions between different parts and resources of an organization.
  • Includes considerations like man (human element, most valuable and most flexible), machine (hardware), and surroundings (environment).

Energy Release Theory (William Haddon)

  • This theory highlights the importance of energy buildup and transfer in potential accidents. Techniques for reducing accidents include methods for preventing energy buildup, reducing initial energy, controlling energy release, and separating energy from people or objects.

Behavior Theory (BBS)

  • Focuses on positive behavior modification; a multistage process resulting in improved safety by analyzing antecedents, behaviors, and consequences.

Modern Causation Model

  • A framework for understanding accidents caused by multiple factors; specifically looks at operating errors, system defects, and safety program defects.

Accident Investigation Techniques

  • Key principles for investigating accidents include the importance of problem-solving techniques based on the scientific method, and including observations, developing hypotheses, testing hypotheses, and the formulation of hypotheses.
  • Interviewing witnesses and reviewing documentation are essential parts of the process.

Measuring Health and Safety Performance

  • Measurement is essential to manage health and safety effectively.

Elements of Effective Accountability

  • Describes the importance of accurate data and reporting regarding workplace injuries and illnesses. Establishing standards and accurately recording data are critical.

Employee Involvement

  • Emphasizes the importance of worker participation in safety programs.

Reporting Hazards

  • Includes the importance of reports describing hazards, proper procedures, and the supervisor's responsibility.

Health and Safety Training

  • Outlines five principles for training effectiveness and identifies different training types, including orientation, JSA, SOPs, and hazard recognition.

Engineering Economics

  • The study of economic concepts used in engineering design and decision-making. Topics include interest calculations, future value of money, series compound amount factor, sinking fund factor, and capital recovery factor, as well as return on investments.

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